Patent application number | Description | Published |
20080273687 | System and Method for Providing Customer Activities While in Queue - A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity. | 11-06-2008 |
20080313571 | METHOD AND SYSTEM FOR AUTOMATING THE CREATION OF CUSTOMER-CENTRIC INTERFACES - An interface is provided by creating prompts for the interface. The prompts represent tasks to be accomplished by a user and are obtained based on user input. The prompts are grouped according to relationships, obtained from the user input, among the tasks. The interface is updated based on user feedback. Each of the prompts is designated using user terminology obtained from the user input. | 12-18-2008 |
20100017698 | Flexible Multiple Spreadsheet Data Consolidation System - Methods and systems are disclosed that include consolidating data from multiple spreadsheets. Consolidating data from multiple spreadsheets includes receiving a selection of a plurality of spreadsheets via a graphical control panel that includes a spreadsheet selection area. The spreadsheet selection area includes a workbook selection area to select workbooks that are not open for inclusion in the selection of the plurality of spreadsheets. Consolidating data from multiple spreadsheets further includes receiving a selection of portions of data from the plurality of spreadsheets and executing automated consolidation of the portions of data by retrieving the portions of data and generating a final report spreadsheet. Consolidating data from multiple spreadsheets further includes appending the portions of data to the final report spreadsheet. | 01-21-2010 |
20100061544 | SYSTEM, METHOD AND SOFTWARE FOR TRANSITIONING BETWEEN SPEECH-ENABLED APPLICATIONS USING ACTION-OBJECT MATRICES - A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction. | 03-11-2010 |
20100174572 | Methods and Apparatus for Analyzing User Information to Identify Conditions Indicating a Need for Assistance for the User - Systems and techniques for analyzing information relating to a user to determine whether the user requires assistance. Information for a user is received from sources selected to provide information relating to the user's activities and analyzed to determine whether conditions exist indicating a possible need for assistance for the user. User location, motion, and activity information is received and analyzed against expected information stored in the user profile and analyzed to determine if assistance is needed. If a determination is made that the user's behavior indicates that assistance may be needed, communication is initiated to summon appropriate assistance. | 07-08-2010 |
20120269339 | System and Method for Providing Customer Activities While in Queue - A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity. | 10-25-2012 |
20130059621 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a network element having a controller to obtain network information associated with establishing a network among a group of communication devices, and provide the network information to a plurality of network set-up devices removably connected to the network element, where each of the plurality of network set-up devices is connectable with a communication device of the group of communication devices to provide at least a portion of the network information to the communication device, and where the network is established based at least in part on the at least a portion of the network information. Other embodiments are disclosed. | 03-07-2013 |
20130238793 | Methods And Apparatus For Analyzing User Information To Identify Conditions Indicating A Need For Assistance For The User - Systems and techniques for analyzing information relating to a user to determine whether the user requires assistance. Information for a user is received from sources selected to provide information relating to the user's activities and analyzed to determine whether conditions exist indicating a possible need for assistance for the user. User location, motion, and activity information is received and analyzed against expected information stored in the user profile and analyzed to determine if assistance is needed. If a determination is made that the user's behavior indicates that assistance may be needed, communication is initiated to summon appropriate assistance. | 09-12-2013 |
20130326250 | MANAGING POWER CONSUMPTION OF ELECTRONIC DEVICES RESPONSIVE TO USAGE FORECAST - A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed. | 12-05-2013 |