| Patent application number | Description | Published |
|---|
| 20080275701 | SYSTEM AND METHOD FOR RETRIEVING DATA BASED ON TOPICS OF CONVERSATION - A method includes performing computerized monitoring with a computer of at least one side of a telephone conversation, which includes spoken words, between a first person and a second person, automatically identifying at least one topic of the conversation, automatically performing a search for information related to the at least one topic, and outputting a result of the search. Also a system for performing the method. | 11-06-2008 |
| 20080276241 | DISTRIBUTED PRIORITY QUEUE THAT MAINTAINS ITEM LOCALITY - A method of administering a distributed priority queue structure that includes removing a highest priority item from a current root node of a tree structure to create a temporary root node, determining for each subtree connected to the temporary root node a subtree priority comprising the priority of the highest priority data item in the each subtree, determining as the highest priority subtree connected to the temporary root node the subtree connected to the temporary root node having the highest subtree priority, determining whether any of the one or more data items stored at the temporary root node has a higher priority than the highest subtree priority and directing an arrow to the subtree having the highest priority or to the temporary root itself if the priority of the data items stored at temporary root is higher than the priorities of the connected subtrees. | 11-06-2008 |
| 20100182938 | Feature Interaction Detection in Multi-Party Calls and Calls With Bridged Appearances - A method is disclosed for detecting feature interactions in multi-party calls (i.e., calls involving more than two endpoints), and in calls with bridged appearances. In accordance with the illustrative embodiment, a set of rules is applied to the specifications of two features in order to detect interactions between the features. The rules specify conditions for, or relationships among, the original connections for the features, the resulting connections for the features, the triggering party for the features, and the originating and terminating parties of connections. A rule is considered matched for a multi-party call when any of the original and resulting connections for the call match the conditions of the rule. Similarly, a rule is considered matched for a call with one or more bridged appearances when any of the original and resulting connections for the call, including those of bridged appearances, match the conditions of the rule. | 07-22-2010 |
| 20100182996 | Feature Interaction Detection During Calls With Multiple-Leg Signaling Paths - Methods are disclosed for detecting feature interactions during a call that has a signaling path comprising two or more legs. In accordance with the illustrative embodiment, feature state information is maintained for each of the legs of the call and is propagated along the signaling path. The illustrative embodiment is capable of detecting interactions between features in different legs of a call, as well as interactions between features in the same leg of a call. Moreover, the illustrative embodiment is capable of accommodating a variety of feature resolution techniques. In one illustrative embodiment specific to Voice over Internet Protocol (VoIP) telephony, a Back-to-Back User Agent (B2BUA) stores and propagates the feature state information, and performs address mapping for two specially-defined headers in addition to the usual Session Initiation Protocol (SIP) headers. | 07-22-2010 |
| 20100183135 | Mid-Call Detection And Resolution Of Feature Interactions - Techniques for detecting and resolving feature interactions during calls are disclosed. In particular, a finite-state machine and a corresponding method detect when a feature that is invoked during a call would interact with another previously-activated feature, and ensure that both features are not active simultaneously. Three different techniques for resolution are disclosed: in one technique, activation of the latter feature is always refused; in a second technique, the former feature is always deactivated and the latter feature is then activated; and in a third technique, one of the two features is selected to be the active feature—perhaps based on priorities assigned to the features—and the features are activated and/or deactivated accordingly. | 07-22-2010 |
| 20100329140 | Interaction Detection Between Web-Enabled and Call-Related Features - A method is provided for detecting interactions between call-related and web-enabled features. In some embodiments, communication application components are configured to transmit an indication to a feature interaction detector every time a feature is invoked by the user. When the interaction detector receives an indication that a feature is being invoked, it compares the invoked feature against features that have previously been invoked (or executed) and determines whether the invoked feature interacts with any of the features that have been previously executed. | 12-30-2010 |
| 20110228922 | SYSTEM AND METHOD FOR JOINING CONFERENCE CALLS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for scheduling an event to automatically join a user to a conference call. In one aspect, the method includes receiving an invitation for a user to join a conference call, extracting from the invitation a scheduled conference call time, conference call address information, conference call authentication information, and a conference call modality, and scheduling an event to join the user to the conference call via the conference call modality at the scheduled conference call time based on the conference call address information and the conference call authentication information. In another aspect, the system retrieves a scheduled event at a scheduled time, extracts the address, authentication, and modality information for the conference, and joins the user to the conference automatically at the scheduled time. | 09-22-2011 |
| 20110231396 | SYSTEM AND METHOD FOR PROVIDING PREDICTIVE CONTACTS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing predictive contacts. A system configured to practice the method first analyzes a communication history and a current usage context of a user. Based on the analysis, the system ranks contacts that the user is likely to communicate with from a list of contacts to yield ranked contacts. The system identifies a respective motive for ranking each contact, and presents a predictive list of contacts based at least in part on the ranked contacts, wherein each ranked contact in the predictive list of contacts includes at least part of the respective motive. The system can update the predictive list of contacts in real time as the current usage context changes. The communication history can include, for example, emails, instant messages, phone calls, video conferences, and calendar events. The motive can include a user interaction history with a particular contact. | 09-22-2011 |
| 20110231409 | SYSTEM AND METHOD FOR PREDICTING MEETING SUBJECTS, LOGISTICS, AND RESOURCES - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user. | 09-22-2011 |
| 20110231773 | SYSTEM AND METHOD FOR PROVIDING JUST-IN-TIME RESOURCES BASED ON CONTEXT - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing just-in-time resources based on context. A system configured to practice the method identifies a communication event associated with a user and a current context associated with the communication event and the user, and identifies a stored context that corresponds to the current context, wherein the stored context includes at least one resource. The system then retrieves the at least one resource and presents the at least one resource to the user. In another method for storing a current context, the system identifies a current communication context, identifies resources associated with the current communication context, indexes the current communication content and resources to enable searchability, and stores, as a stored context in a database, the current communication context and the resources associated with the current communication context. | 09-22-2011 |
