Patent application number | Description | Published |
20090003579 | APPARATUS AND METHOD FOR PROVIDING CALL DEFLECTION - An approach is disclosed for providing call deflection. A voice call or chat is initiated by a user to an agent to satisfy an inquiry is received. The voice call/chat is placed in a call/chat queue. The voice call/chat is deflected by invoking a data application that is accessed by the user over a data session to address the inquiry, wherein the voice call/chat is terminated if the inquiry is satisfied by through the data application. | 01-01-2009 |
20100324961 | METHOD AND SYSTEM OF PROVIDING SERVICE ASSISTANCE USING A HIERARCHICAL ORDER OF COMMUNICATION CHANNELS - An approach provides service assistance using a hierarchical order of communication channels. Service requests are received from a user. A plurality of different modes of communication functionality can be made available for interactivity with the user. A hierarchical order of the modes can be established in relation to the respective degree of communication interactivity. The mode of least degree of communication interactivity in the hierarchical order can be selected for initial communication with the user in response to the request for service. After communicating with the user in accordance with the selected mode, communication with the user can be changed to a communication mode higher in the hierarchical order if the service request has not been resolved. | 12-23-2010 |
20130003957 | GUIDING CALLS VIA GRAPHICAL USER INTERFACE - A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface. | 01-03-2013 |
20130343535 | GUIDING CALLS VIA GRAPHICAL USER INTERFACE - A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface. | 12-26-2013 |
20130346885 | MULTIMEDIA COLLABORATION IN LIVE CHAT - A system may initiate a chat session between a first user device and a second user device, may receive a desired attribute associated with a multimedia item, and may provide information associated with multimedia items based on the desired attribute. The system may receive a selection of information associated with a multimedia item, may provide the multimedia item to the first user device based on the selection, and may enable the first user device to share the multimedia item with the second user device via the chat session. The system may receive an annotation to the multimedia item to generate an annotated multimedia item, and may enable the first user device and the second user device to share the annotated multimedia item via the chat session. | 12-26-2013 |
Patent application number | Description | Published |
20110085560 | System and Method for Implementing a Virtual Switch - Systems and methods for implementing a virtual switch are disclosed. A system may include a plurality of information handling systems and a network of physical switches interfaced between the plurality of information handling systems and configured to communicatively couple the plurality of information handling systems to each other. The network of physical switches may include a plurality of participating physical switches. The plurality of participating physical switch may be configured as a virtual switch such that the plurality of participating physical switches appears as a single logical switch to devices external to the plurality of participating physical switches. | 04-14-2011 |
20110085563 | Virtualization Aware Network Switch - A network switch includes a port coupled to a host, and a profile. The profile includes a key associated with a virtual machine on the host, and information for configuring the port for the virtual machine. The switch receives communication on another port with the key and configures the other port for the virtual machine. A method includes coupling a host with a virtual machine to a port of a network switch, receiving communications from the virtual machine on the port, and creating a profile with a key for identifying data associated with the virtual machine and with information for configuring the switch to route data associated with the virtual machine through the port, receiving communications with the key information at another port, and modifying the information to route data for the virtual machine through the other port. | 04-14-2011 |
20110085570 | System and Method for Hierarchical Link Aggregation - Systems and methods for hierarchical link aggregation are disclosed. A system for hierarchical link aggregation may include a network interface having a plurality of physical ports. A first plurality of the physical ports may be configured as member ports of a first link aggregation group (LAG). A second plurality of the physical ports may be configured as member ports of a second LAG. The first LAG and second LAG may be configured as member logical ports of a third LAG. | 04-14-2011 |
20110093849 | System and Method for Reconfigurable Network Services in Dynamic Virtualization Environments - A method includes configuring a host system to instantiate a virtual machine using server configuration information from a virtual machine monitor (VMM) and configuring a switch network to provide the virtual machine with access to resources on the switch network using network configuration information from the VMM. A VMM includes a workload with a server configuration module that configures a host system to include a virtual machine, and a network configuration module that configures a switch network coupled to the host system, such that the virtual machine obtains access to resources on the switch network. | 04-21-2011 |
20110176551 | Information Handling System Data Center Bridging Features with Defined Application Environments - Information handling system network traffic is managed by populating a DCBX client framework with application network parameters associated with predetermined applications. Network devices, such as information handling system clients and servers, retrieve a TLV from a switch to obtain application network parameters for an application and apply the parameters so that the application executing on the device tags network communications with the associated parameters, such as bandwidth, loss less behavior, priority, latency, through put and CPU utilization. | 07-21-2011 |
20120042054 | System and Method for Virtual Switch Architecture to Enable Heterogeneous Network Interface Cards within a Server Domain - A server includes a plurality of virtual machines partitioned on the server and a first virtual switch. The first virtual switch is in communication with the virtual machines, and is configured to detect a connection of a first converged network adapter to the server, to determine network requirements of the virtual machines, and to determine whether the first converged network adapter has a first virtual network interface card that is compatible with the network requirements of the virtual machines. If the first virtual network interface card of the first converged network adapter is compatible with the network requirements of the virtual machines, then the first virtual switch provisions the first virtual network interface card as a second virtual switch for the virtual machines, otherwise the first virtual switch provisions a software-based virtual network interface card in the first virtual switch. | 02-16-2012 |
20120042095 | System and Method to Create Virtual Links for End-to-End Virtualization - An information handling system includes a network switching device coupled to a network and a host processing system. The network switching device includes a physical link with an associated virtual link. The host processing system includes a virtual machine and a network interface device coupled to the physical link. The network interface device includes a virtual network interface associated with the virtual machine. The virtual link is associated with the virtual network interface such that communication between the network and the virtual machine is provided via the virtual link and the virtual network interface. | 02-16-2012 |
20120044944 | System and Method for Carrying Path Information - A routing bridge in a Transparent Interconnection of Lots of Links (TRILL) domain includes a link coupled to a device in the TRILL domain, and an Intermediate System to Intermediate System (IS-IS) Traffic Engineering (TE) module that receives configuration information from the device, and that determines that data packets received by the routing bridge need to be routed to the device based upon the configuration information. The routing bridge receives a data packet, and routes the data packet to the link in response to the IS-IS TE module determining that the data packet needs to be routed to the device. | 02-23-2012 |
20120099591 | System and Method for Scalable Flow Aware Network Architecture for Openflow Based Network Virtualization - A network device includes a memory configured to store a flow table, and a processor. The processor is configured to receiving a network packet, determine the network packet corresponds to an unidentified network flow, and provide flow information for the unidentified network flow to a controller. The processor is further configured to receive a flow identifier and an flow table entry from the controller. The flow table entry includes a flow rule and an encapsulate instruction. The processor is further configured to store the flow rule in the flow table, encapsulate the network packet using the flow identifier, and forward the encapsulated network packet to the network. | 04-26-2012 |
20120303810 | System and Method for Optimizing Secured Internet Small Computer System Interface Storage Area Networks - A network device includes a port coupled to a device, another port coupled to another device, and an access control list with an access control entry that causes the network device to permit log in frames to be forwarded from the first device to the second device. The network device receives a frame addressed to the second device and determines the frame type. If the frame type is a log in frame, then the frame is forwarded to the second device and another access control entry is added to the access control list. The second access control entry causes the network device to permit data frames to be forwarded from the first device to the second device. If not, then the frame is dropped based upon the first access control entry. | 11-29-2012 |
20130055010 | System and Method for an Integrated Open Network Switch - A device includes a first processing unit and a second processing unit. The first processing unit is configured to execute a performance test on the device. The second processing unit is in communication with the first processing unit, and is configured to migrate an application from the second processing unit to the first processing unit. The second processing unit is further configured to detect a failure of the first processing unit, to migrate the application to a third processing unit in response to the failure of the first processing unit, and to assign a first plurality of ports to the third processing unit in response to the failure of the first processing unit. | 02-28-2013 |
20130195113 | System and Method for Network Switch Data Plane Virtualization - A network switching device includes a hardware data plane with a forwarding table. The forwarding table has a sub-table. The network switching device also includes a control plane with a processor and a virtual data plane. The virtual data plane has a virtual sub-table. The processor maps changes in the virtual sub-table to the sub-table. | 08-01-2013 |
20130223226 | System and Method for Providing a Split Data Plane in a Flow-Based Switching Device - A network switching device has a hardware data plane including a macroflow sub-plane that performs packet-based routing in the network switching device, and a microflow sub-plane that performs flow-based routing in the network switching device. The network switching device receives a packet-based routing rule from a software defined networking (SDN) controller, provides the packet-based routing rule to the macroflow sub-plane, receives a flow-based routing rule from the SDN controller, and provide the flow-based routing rule to the microflow sub-plane. | 08-29-2013 |
20130223442 | System and Method for Managing Unknown Flows in a Flow-Based Switching Device - A network switching device includes a macroflow sub-plane that performs packet-based routing in the network switching device and a microflow routing module that performs flow-based routing in the network switching device. The microflow routing module is separable from the network switching device and operates to provide a data packet via a software defined network agent to an SDN controller. The data packet is associated with a first unknown flow on the network switching device. The microflow routing module further operates to receive via the SDN agent a flow-based routing rule from the SDN controller and route the data packet based upon the flow-based routing rule. | 08-29-2013 |
20140307548 | Information Handling System Data Center Bridging Features with Defined Application Environments - Information handling system network traffic is managed by populating a DCBX client framework with application network parameters associated with predetermined applications. Network devices, such as information handling system clients and servers, retrieve a TLV from a switch to obtain application network parameters for an application and apply the parameters so that the application executing on the device tags network communications with the associated parameters, such as bandwidth, loss less behavior, priority, latency, through put and CPU utilization. | 10-16-2014 |
20150110128 | SYSTEM AND METHOD FOR HIERARCHICAL LINK AGGREGATION - Systems and methods for hierarchical link aggregation are disclosed. A system for hierarchical link aggregation may include a network interface having a plurality of physical ports. A first plurality of the physical ports may be configured as member ports of a first link aggregation group (LAG). A second plurality of the physical ports may be configured as member ports of a second LAG. The first LAG and second LAG may be configured as member logical ports of a third LAG. | 04-23-2015 |
Patent application number | Description | Published |
20110261686 | Priority Pause (PFC) in Virtualized/Non-Virtualized Information Handling System Environment - A priority based pause frame format for use with a system which enables traffic for a particular source (e.g., the source that is causing the congestion) to be paused on a particular priority queue instead of pausing the traffic for all sources. In certain embodiments, the system provides enhancements to a priority based pause frame format specified by the DCB standard. Also, in certain embodiments, the system maintains a per MAC pause/resume status at a per priority queue level on each network port in network device such as a switch or converged network adapter (CAN). In certain embodiments, the system further includes a mechanism for a congested port to generate source specific pause/resume frame. Also, in certain embodiments, the system further includes a mechanism to process queues and packets at a port receiving a pause/resume frame. Such a system advantageously enables hardware based processing of packets in each queue of a network which conforms to the DCB standard. | 10-27-2011 |
20140119371 | SYSTEMS AND METHODS FOR STACKING FIBRE CHANNEL SWITCHES WITH FIBRE CHANNEL OVER ETHERNET STACKING LINKS - An information handling system is provided. The information handling system includes systems and methods for expanding the port count in a single Fibre Channel domain by adding modular Fibre Channel switches. Such a system includes a system enclosure that contains a plurality of Fibre Channel modules configured to send and receive Fibre Channel packets, the Fibre Channel modules providing a plurality of Fibre Channel ports and a switch processor coupled to the plurality of Fibre Channel ports and to a plurality of Ethernet ports. The switch processor is configured to apply a stacking header to Fibre Channel packets for transmission from one of the plurality of Ethernet ports over a stacking link to another switch processor in another system enclosure. | 05-01-2014 |
20140126424 | EVENT DRIVEN NETWORK SYSTEM - A network switch includes a plurality of internal ports, a plurality of external ports, an event handler, an action engine, and an event processor. The event handler detects an event and, in response, assembles a construct that includes event parameters. The action engine uses the construct to generate an event syntax. The event processor executes the event syntax to automatically configure the communication between the plurality of internal ports and the plurality of external ports. A first event may include the connection of a cable to a first external port and result in each of the plurality of internal ports communicating with the first external port. A second event may include the connection of a cable to a second external port and result in a first subset of internal ports communicating with the first external port and a second subset of internal ports communicating with the second external port. | 05-08-2014 |
20140126466 | VIRTUAL WIRELESS NETWORKING - An access controller is coupled to a plurality of physical access points. The access controller is operable to create a plurality of virtual access controllers that are each coupled to the plurality of physical access points. The access controller then creates a different virtual access point for each of the plurality of virtual access controllers, and associates the virtual access point of each virtual access controller with each of the plurality of physical access points coupled to that virtual access controller. The access controller then provides a plurality of different wireless sub-networks through each of the plurality of physical access points, with each virtual access controller providing one of the different wireless sub-networks using the virtual access point associated with each of the plurality of physical access points coupled to that virtual access controller. | 05-08-2014 |
20140129714 | APPLICATION AWARE NETWORK VIRTUALIZATION - A networked system includes a plurality of information handling systems (IHSs). A networking device couples the plurality of IHSs to a network. The networking device is operable to receive a packet associated with a first network application from a first IHS of the plurality of IHSs. The networking device then determines that a first virtual port is associated with the first network application in a database. The networking device then assign packets received from the first IHS and associated with the first network application to the first virtual port. The networking device then forwards packets received from the first IHS and associated with the first network application over the network using the first virtual port. The first virtual port provides access to a virtual network that is provided for the first network application and configured using network information associated with the first network application. | 05-08-2014 |
20140133091 | SYSTEM AND DESIGN OF COST EFFECTIVE CHASSIS DESIGN FOR NETWORKING PRODUCTS - An electrical equipment chassis includes a frame open to a first side and an opposite second side and a power board located near a mid-plane of the chassis coupling power supply modules to first networking modules and a second networking module. A first region open to the first side can receive first power supply modules. A second region open to the first side is adjacent to the first region and can receive the first networking modules and the second networking module oriented with a first orientation. A third region open to the second side can receive fan trays with fans and third networking modules. The third networking modules are oriented orthogonal to the first orientation. The power board at least partially separates the first and third regions and only partially separates the second and third regions. The chassis permits air flow from the first side to the second side. | 05-15-2014 |
20150138725 | SYSTEM AND DESIGN OF COST EFFECTIVE CHASSIS DESIGN FOR NETWORKING PRODUCTS - An electrical equipment chassis includes a frame open to a first side and an opposite second side and a power board located near a mid-plane of the chassis coupling power supply modules to first networking modules and a second networking module. A first region open to the first side can receive first power supply modules. A second region open to the first side is adjacent to the first region and can receive the first networking modules and the second networking module oriented with a first orientation. A third region open to the second side can receive fan trays with fans and third networking modules. The third networking modules are oriented orthogonal to the first orientation. The power board at least partially separates the first and third regions and only partially separates the second and third regions. The chassis permits air flow from the first side to the second side. | 05-21-2015 |
20150195193 | System and Method for Dataplane Extensibility in a Flow-based Switching Device - A network switching device includes a macroflow sub-plane that performs packet-based routing, a microflow routing module that performs flow-based routing, and a software defined network (SDN) agent. The microflow routing module includes a packet processing module and a virtual port, and is operable to determine that the packet processing module is to be utilized to process a flow, direct the flow to the packet processing module via the virtual port in response to determine that the packet processing module is to be utilized to process the flow, process the flow using the packet processing module, and direct the flow to a destination associated with the flow. The SDN agent sends a port status message to a SDN controller indicating that the microflow routing module includes the virtual port and that the virtual port is associated with the packet processing module. | 07-09-2015 |
Patent application number | Description | Published |
20130191491 | System and Method for Optimizing Secured Internet Small Computer System Interface Storage Area Networks - A network device includes a port coupled to a device, another port coupled to another device, and an access control list with an access control entry that causes the network device to permit log in frames to be forwarded from the first device to the second device. The network device receives a frame addressed to the second device and determines the frame type. If the frame type is a log in frame, then the frame is forwarded to the second device and another access control entry is added to the access control list. The second access control entry causes the network device to permit data frames to be forwarded from the first device to the second device. If not, then the frame is dropped based upon the first access control entry. | 07-25-2013 |
20140245054 | POWER OVER ETHERNET DYNAMIC POWER ALLOCATION SYSTEM - A power allocation system includes a manager provided on a network controller. An agent is provided on a line module coupled to the network controller. The agent is operable to detect a connection of a powered device to a port on the line module and communicate that to the manager. The manager then classifies the powered device and provides a first power to the powered device through the port from a global power budget according to the classification. At least one of the manager and agent then monitor the power consumption of the powered device subsequent to providing the first power, and a second power is provided to the powered device through the port from the global power budget according to the monitoring, wherein the second power is different from the first power. | 08-28-2014 |
20140280804 | RELATIONSHIP DRIVEN DYNAMIC WORKFLOW SYSTEM - A networked system includes a first information handling system (IHS) including a plurality of first IHS components and a second IHS coupled to the first IHS. A system management IHS is coupled to the first IHS and operable to discover the first IHS and the second IHS. The system management IHS then determines a plurality of relationships between the first IHS components and the second IHS and stores the plurality of relationships. The system management IHS then determines that the second IHS requires configuration. The system management IHS then determines that the at least some of the first IHS components have a relationship with the second IHS using the plurality of relationships. The system management IHS then sends an instruction to configure the at least some of the first IHS components having the relationships with the second IHS according to the configuration required for the second IHS. | 09-18-2014 |
20140286336 | System and Method for Paging Flow Entries in a Flow-Based Switching Device - A network switching device includes a macroflow sub-plane that performs packet-based routing in the network switching device and a microflow routing sub-plane that performs flow-based routing in the network switching device. The microflow routing sub-plane receives a first data packet, determines that the first data packet is associated with a first flow page, wherein the first flow page comprises a plurality of flow entries, determines that the first flow page is not resident in a routing table of the microflow routing sub-plane, and requests the first flow page from a software defined network (SDN) controller. | 09-25-2014 |
20140344799 | RELATIONSHIP-BASED DYNAMIC FIRMWARE MANAGEMENT SYSTEM - A system management information handling system (IHS) includes a processing system. A memory system is coupled to the processing system and includes instructions that, when executed by the processing system, cause the processing system to perform a method. The method includes discovering a plurality of components in a networked system and a current firmware image included on each of the plurality of components. The method further includes determining a plurality of relationships between the plurality of components. The method further includes retrieving a firmware compatibility table that includes compatible firmware details for at least one component combination. The method further includes providing an updated firmware image for each of at least a subset of the plurality of components based on the relationships between the subset of the plurality of components and compatible firmware details for the plurality of components. | 11-20-2014 |
20150163173 | SYSTEMS AND METHODS FOR INTEGRATING WIRELESS LOCAL AREA NETWORKS ON EXTENDED BRIDGES - An information handling system is provided herein. The information handling system includes a controlling bridge having a plurality of bridge ports and at least one port extender coupled to one of the bridge ports of the controlling bridge to form an extended bridge. The port extender has a plurality of extension ports. The information handling system further includes an access point coupled to the port extender such that a wireless association between the access point and one or more stations appears as a logical bridge port to the controlling bridge and to an access controller system. The access point has a wireless transceiver to communication with the one or more stations. Associated methods are provided herein for providing wireless network access to a local area network. | 06-11-2015 |
20150281073 | SYSTEM AND METHOD FOR CONTEXT AWARE NETWORK - A system and method for handling context aware network includes a managing server including a control unit, a memory coupled to the control unit, one or more virtual routing and forwarding (VRF) tables stored in the memory, and one or more ports coupled to the control unit and configured to couple the managing server to a network. The managing server is configured to store VRF information in the one or more VRF tables, receive a request packet including a context from a first edge switch, determine the context included in the request packet, examine the one or more VRF tables to identify a VRF-ID associated with the context, and forward a VRF configuration flow control message to the first edge switch. The managing server is further configured to forward one or more additional VRF configuration flow control messages to one or more second edge switches. | 10-01-2015 |
20150319085 | FLOW-BASED NETWORK SWITCHING SYSTEM - A flow-based network switching system includes a memory having a flow table and a packet processor coupled to the memory. The packet processor includes a user-programmable flow-based rule storage that includes a plurality of flow-based rules. A flow-based handler and session manager in the packet processor is operable to retrieve application layer metadata from a first packet received over a network, determine a first flow session associated with the first packet using the application layer metadata from the first packet and the flow table, and retrieve at least one of the plurality of flow-based rules from the programmable flow-based rule storage using the application layer metadata from the first packet. A flow-based rule processing engine in the packet processor is operable to apply the at least one flow-based rule to the first packet. Packets with applied flow-based rules are forwarded through the network. | 11-05-2015 |
20150339206 | POWER OVER ETHERNET DYNAMIC POWER ALLOCATION SYSTEM - A power allocation system includes a manager provided on a network controller. An agent is provided on a line module coupled to the network controller. The agent is operable to detect a connection of a powered device to a port on the line module and communicate that to the manager. The manager then classifies the powered device and provides a first power to the powered device through the port from a global power budget according to the classification. At least one of the manager and agent then monitor the power consumption of the powered device subsequent to providing the first power, and a second power is provided to the powered device through the port from the global power budget according to the monitoring, wherein the second power is different from the first power. | 11-26-2015 |
20160044513 | VIRTUAL WIRELESS NETWORKING - An access controller is coupled to a plurality of physical access points. The access controller is operable to create a plurality of virtual access controllers that are each coupled to the plurality of physical access points. The access controller then creates a different virtual access point for each of the plurality of virtual access controllers, and associates the virtual access point of each virtual access controller with each of the plurality of physical access points coupled to that virtual access controller. The access controller then provides a plurality of different wireless sub-networks through each of the plurality of physical access points, with each virtual access controller providing one of the different wireless sub-networks using the virtual access point associated with each of the plurality of physical access points coupled to that virtual access controller. | 02-11-2016 |