Patent application number | Description | Published |
20080215932 | CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules. | 09-04-2008 |
20080215933 | CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules. | 09-04-2008 |
20080229160 | CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules. | 09-18-2008 |
20080263406 | CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules. | 10-23-2008 |
20130080521 | RESOLVING CONTACTS IN CONFLICT THROUGH SUGGESTION - A communication application resolves contacts in conflict through a suggestive user interface. The communication application retrieves a contact that includes conflicting information with an existing contact from an external resource through a data service. External resources include social networks, e-mail servers, local address providers, etc. The user application employs a sliding scale algorithm to recognize the contact that includes the conflicting information according to a variety of categories including source of the contact, level of interaction and number of matching identifiers between the user and the contact. Subsequently, the communication application presents a suggestion to link the contact that includes the conflicting information with the existing contact to the user in a linking user interface. Upon a user acceptance of the suggestion, the communication application links the contact that includes the conflicting information to the existing contact. | 03-28-2013 |
20130080914 | STORAGE AND EXPOSURE OF UNIFIED CONTACTS BASED ON MATCH CRITERIA - Individual contact information from a variety of sources are linked into a unified contact view to provide consistent user experience across platforms, while contact data is tracked in a distributed fashion. A communication application unifying multiple sources of contact data into a single logical view may communicate to a user that the unification has occurred. Through granular change tracking and data linkage, the user may be empowered to both understand and correct any system action. Match criteria for contact information may be exposed in individual contact views and in the unified contact view clarifying to the user matching and conflicting contact information. | 03-28-2013 |
20130086008 | USE OF MAILBOX FOR STORING METADATA IN CONFLICT RESOLUTION - Metadata associated with contact unification, which may involve conflict resolution and de-duplication, is stored in a user's mailbox for optimizing future automated unification operations, sharing of information between different clients and services, and providing relational data that can be used for other applications. User interactions regarding unification such as rejection or acceptance of automated actions, usage of created unified contacts, as well as data from external applications and services may be analyzed and stored in the mailbox. Such metadata may then be used to resolve conflicts the same user or other users in future contact unification operations and shared with other applications and services through a predefined schema such that those applications and services can update their data as well. | 04-04-2013 |
20130097124 | AUTOMATICALLY AGGREGATING CONTACT INFORMATION - A communication application automatically aggregates contact information. The communication application classifies contact information retrieved from data sources as either duplicate or complimentary contact information to a contact. The communication application aggregates the contact information and the contact into a unified contact object by eliminating the duplicate contact information and adding the complimentary contact information. The application presents the unified contact object through a user interface. | 04-18-2013 |
20130117768 | WEB SERVICE API FOR UNIFIED CONTACT STORE - An Application Programming Interface (API) provides functions for interacting with contact lists and contacts that are stored in a unified contact store by a primary contact service. For example, a client of a unified communications service may use the API to access contact information that is stored with a primary contact service (e.g. a messaging application/service). The contact information is maintained by the primary contact service. The API includes functions such as, but not limited to: adding a new IM contact to a group, adding a new IM group, removing an IM contact from a group, adding a distribution group to an IM list, getting an IM item list, and tagging an IM contact. The contacts may be obtained from the primary contact service and temporarily stored by the client (e.g. within a cache) of a different service. | 05-09-2013 |
20140172849 | FACILITATING PERSONAS IN COMMUNICATION EXCHANGE ENVIRONMENTS - Systems, methods, and software are disclosed herein for facilitating personas in communication exchange environments. In at least one implementation, a communication exchange system receives a persona request for a specific persona and in response identifies contacts associated with the specific persona. The communication exchange system assembles contact information from at least a portion of each of the contacts associated with the specific persona and replies to the persona request with at least the specific persona. The specific persona includes the contact information assembled from the at least a portion of each of the plurality of contacts. | 06-19-2014 |
20140196060 | WEB SERVICE API FOR UNIFIED CONTACT STORE - An Application Programming Interface (API) provides functions for interacting with contact lists and contacts that are stored in a unified contact store by a primary contact service. For example, a client of a unified communications service may use the API to access contact information that is stored with a primary contact service (e.g. a messaging application/service). The contact information is maintained by the primary contact service. The API includes functions such as, but not limited to: adding a new IM contact to a group, adding a new IM group, removing an IM contact from a group, adding a distribution group to an IM list, getting an IM item list, and tagging an IM contact. The contacts may be obtained from the primary contact service and temporarily stored by the client (e.g. within a cache) of a different service. | 07-10-2014 |