Patent application number | Description | Published |
20140269258 | SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT - A system for providing failover capabilities in a hybrid operations environment including a first operations environment and a second operations environment includes a first controller in a first operations environment configured to receive registration information for an agent device, and a second controller in a second operations environment configured to receive the registration information from the first controller. The first controller is a stand-by controller and the second controller is a primary controller. In response to determining that the second controller is not available for routing an inbound call, a media gateway is configured to transmit a request to the first controller in the first operations environment for routing the call to the agent device. | 09-18-2014 |
20140270119 | SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT - A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service. A media controller in a second operations environment is configured to provide media to a target device during the media session in response to the request; receive during the media session a second message from the first controller; and control the media based on the second message from the first controller. | 09-18-2014 |
20140277598 | SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT - A system and method for providing contact center services in a hybrid operations environment including a first operations environment and a second operations environment. A controller in the first operations environment receives information on a call involving an end user device. A first media service is provided during a first portion of the call, and second media service is provided during a second portion of the call. The providing of the first media service includes transmitting by the controller a request for the first media service to a first media resource in the second operations environment. The first media resource transmits first media to the end user device in response. The providing of the second media service includes transmitting by the controller a request for the second media service to a second media resource in the first operations environment. The second media resource transmits second media to the end user device in response. | 09-18-2014 |
20140280720 | HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY - A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service. | 09-18-2014 |
Patent application number | Description | Published |
20090209125 | ELECTRICAL CONNECTOR ASSEMBLY HAVING A RELEASE MECHANISM - An electrical connector module configured to form a communicative connection with a host device is provided. The module includes a housing that is configured to be inserted into a receptacle of the host device. The housing extends substantially in an axial direction and includes a surface. The module also includes an actuating member that is slidably coupled to and movable along the surface of the housing from a locked position to a disengaged position. The module includes a spring member that is positioned on the actuating member and configured to exert a force against the housing and the actuating member. The spring member is biased in order to maintain the actuating member in the locked position. | 08-20-2009 |
20090258534 | RECEPTACLE ASSEMBLY INCLUDING A LIGHT PIPE STRUCTURE - A receptacle assembly that is coupled to a host system and configured to receive an electrical component is provided. The receptacle assembly includes a guideframe having a front end, a back end, and a passage that extends therebetween. The guideframe is configured to receive the electrical component and includes a rear panel that is proximate to the back end and a side panel that has a support member extending therefrom. The receptacle assembly also includes a light pipe structure that has a light pipe that extends alongside the guideframe from the front end to the back end. The light pipe includes a rearward end portion that is configured to receive a status indication from the host system. The light pipe structure is directly engaged to the support member and the rearward end portion is directly engaged to at least one of the side panel and the rear panel. | 10-15-2009 |
20100068912 | CONNECTOR ASSEMBLIES HAVING GUIDE RAILS WITH LATCH ASSEMBLIES - A connector assembly for mating with a pluggable module includes a receptacle assembly for receiving the pluggable module and an interface electrical connector defining a back of the receptacle assembly. The interface electrical connector is configured to mate with the pluggable module. A guide rail defines a side of the receptacle assembly. The guide rail is configured to guide the pluggable module within the receptacle assembly. The guide rail has a rail body having a cavity and the rail body having a side wall opening open to the cavity. A latch assembly is received in the cavity. The latch assembly includes a latch movable between a latched position and an unlatched position. The latch is configured to extend through the side wall opening to engage the pluggable module when the latch is in the latched position. The latch assembly further includes an actuator that forces the latch from the latched position to the unlatched position. | 03-18-2010 |
20100178790 | RECEPTACLE CONNECTOR FOR A TRANSCEIVER ASSEMBLY - A receptacle connector includes a housing having a front, a rear, and a cavity configured to receive a mating connector through a slot at the front of the housing. A plurality of contacts are loaded into the cavity of the housing through the rear of the housing, and the contacts have channel portions aligned with one another. A retention plug is separately provided from the housing and securely coupled to the rear of the housing. The retention plug is received within the channel portions of the contacts and engages the contacts to hold the contacts within the cavity. | 07-15-2010 |
Patent application number | Description | Published |
20080307685 | CLOSURE MECHANISM FOR AN IDENTIFICATION MEDIUM ADAPTED FOR RECEIVING INDICIA FORMING MATERIAL AND DUAL CLOSURE MEANS - A closure mechanism receiving aperture presents a substantially contiguous, uninterrupted planar surface on a flexible medium, primarily for use with identification devices, i.e., wristbands. The aperture does not interrupt the printable area so that printer ink may be printed over the aperture without passing through. The inventive aperture also does not produce waster material or chads which can jam or foul-up a printer. An inventive wristband includes both snap closure and adhesive closure mechanisms that can be used at the same time. | 12-18-2008 |
20080309065 | PRINTABLE MULTI-PART FORM - A multi-part form includes a wristband with related tags and labels. The tags are configured for mounting on the wristband after the wristband has been secured to a person of object to be identified. The multi-part form is also configured with a wristband portion separate from a plurality of utility groups, each of which is separate from the other, by a street devoid of media layer. The layers that comprise the multi-part form are preferably solvent resistant so as to make the identification products more durable and longer lasting. | 12-18-2008 |
20100058636 | IDENTIFICATION WRISTBAND - An identification wristband includes a liner layer permanently affixed to one end thereof, which covers an adhesive whereby the wristband may be secured to a person or object in a looped fashion securing the ends of the wristband together. The liner releasably covers a portion of the adhesive and is permanently attached to an adjacent portion of the adhesive. In this way, the liner is not separable from the wristband. The liner includes a first portion which is not adhered to the wristband to allow for ease of separation. The liner layer also includes a second portion that is not adhered to the wristband to ensure against accidentally exposed adhesive. | 03-11-2010 |
20110146122 | CLOSURE MECHANISM FOR AN IDENTIFICATION MEDIUM ADAPTED FOR RECEIVING INDICIA FORMING MATERIAL AND DUAL CLOSURE MEANS - A closure mechanism receiving aperture presents a substantially contiguous, uninterrupted planar surface on a flexible medium, primarily for use with identification devices, i.e., wristbands. The aperture does not interrupt the printable area so that printer ink may be printed over the aperture without passing through. The inventive aperture also does not produce waster material or chads which can jam or foul-up a printer. An inventive wristband includes both snap closure and adhesive closure mechanisms that can be used at the same time. | 06-23-2011 |