Patent application number | Description | Published |
20110082716 | System for Discovering Business Processes from Noisy Activities Logs - A system for discovering business processes from noisy activities logs from various activities performed during the execution of the process. Activities are observed from the noisy activity logs that may include text from manually entered activity logs, chat scripts, emails, voice transcripts, desktop captures, and tool logs, wherein the noisy activity logs are received from multiple person/tool actors with each of the actors performing one or more activities related to one/more business tasks. Extracting information from the noisy activity logs to capture activity based information, and then analyzing similar activities and finding possible paths in the similar activities. The results are used to build a process graph based on the similar activities and the possible paths in the similar activities. | 04-07-2011 |
20110106580 | SYSTEM AND METHOD FOR EXAMPLE BASED TARGETED MARKETING - Embodiments of the invention provide retailers with the ability to employ concept-based marketing using only a few representative examples. Embodiments of the invention take seed examples, utilize the seed examples to provide an expanded list (that can be edited as desired) representative of the concept, and map the expanded list to a final set of customers to be included in a targeted marketing operation. | 05-05-2011 |
20110196677 | Analysis of the Temporal Evolution of Emotions in an Audio Interaction in a Service Delivery Environment - According to one illustrative embodiment, a method is provided for analyzing an audio interaction. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided. | 08-11-2011 |
20110218841 | BACK OFFICE PROCESS MONITORING AND ANALYSIS - According to one illustrative embodiment, a method is provided for monitoring and analyzing an office process. Information relating to desktop interaction activities of an agent and non-desktop activities of the agent are collected to form collected information. The collected information is inferred to derive delimiters relating to the desktop interaction activities and the non-desktop activities of the agent, at least one transaction performed by the agent, at least one application used by the agent, and the office process. Metrics and key performance indicators relating to a behavior of the agent, a behavior of the at least one transaction, a behavior of the at least one application and a behavior of an office process are computed to form computed information, and the collected information and the computed information are stored into a data store. | 09-08-2011 |
20120109664 | OPTIMIZED CUSTOMER TARGETING BASED ON TEMPLATE CRM OFFERS - A Customer Relationship Management (CRM) offer template is established in data storage and includes at least one variable field and having at least one offer attribute. For each of a plurality of customer groups, a data processing system calculates an expected benefit to be obtained by sending an instantiated CRM offer to a customer based upon historical responses, offer cost, and legal values of the at least one variable field. The data processing system outputs a CRM offer instance and target list of customers that maximizes the expected benefit. | 05-03-2012 |
20120123956 | SYSTEMS AND METHODS FOR MATCHING CANDIDATES WITH POSITIONS BASED ON HISTORICAL ASSIGNMENT DATA - Systems and associated methods for matching candidates with positions through an automated scoring and ranking process utilizing a scoring function based on previous assignments. The ranking of candidates includes identifying the position requirements, mining relevant candidate information, prioritizing mined information based upon past assignments, and ranking candidates based on how well they match the position requirements. The systems and methods are applicable for use in different environments, including online job portals, recruiting services, and by company human resource departments. | 05-17-2012 |
20120278350 | METHODS AND ARRANGEMENTS FOR PROVIDING EFFECTIVE INTERACTIVE QUERY SUGGESTIONS WITHOUT QUERY LOGS - Methods and arrangements for providing interactive query suggestions. A partial user query phrase is received, the partial query phrase comprising a final word element. A vocabulary is accessed and, from the vocabulary, at least one possible completion of the final word element is ascertained. A phrase index is accessed and, from the phrase index, at least two phrases corresponding to completions of the partial user query phrase with the at least one possible completion of the final word element are ascertained. A probability score is assigned to each of the at least two phrases, and the at least two phrases are ranked based on probability. | 11-01-2012 |
20120323812 | MATCHING CANDIDATES WITH POSITIONS BASED ON HISTORICAL ASSIGNMENT DATA - Systems and associated methods for matching candidates with positions through an automated scoring and ranking process utilizing a scoring function based on previous assignments. The ranking of candidates includes identifying the position requirements, mining relevant candidate information, prioritizing mined information based upon past assignments, and ranking candidates based on how well they match the position requirements. The systems and methods are applicable for use in different environments, including online job portals, recruiting services, and by company human resource departments. | 12-20-2012 |
20120323952 | PROVIDING EFFECTIVE INTERACTIVE QUERY SUGGESTIONS WITHOUT QUERY LOGS - Methods and arrangements for providing interactive query suggestions. A partial user query phrase is received, the partial query phrase comprising a final word element. A vocabulary is accessed and, from the vocabulary, at least one possible completion of the final word element is ascertained. A phrase index is accessed and, from the phrase index, at least two phrases corresponding to completions of the partial user query phrase with the at least one possible completion of the final word element are ascertained. A probability score is assigned to each of the at least two phrases, and the at least two phrases are ranked based on probability. | 12-20-2012 |
20120331390 | USER INTERFACE FOR MANAGING QUESTIONS AND ANSWERS ACROSS MULTIPLE SOCIAL MEDIA DATA SOURCES - A method for managing user-generated questions and answers across multiple social media data sources can begin with the receiving of query parameters, including a user-entered question, via the user interface of a social media Q&A manage. Social media data sources can be queried for knowledge related to the user-entered question. When knowledge related to the user-entered question exists, the existing related knowledge can be organized and presented in the user interface according to a determined answer quality. When knowledge related to the user-entered question does not exist or is deemed unsatisfactory by a user, the user-entered question can be automatically submitted to applicable social media data sources by the social media Q&A manager on behalf of the user. A status of the submitted user-entered question can be monitored. When the status of the submitted user-entered question changes, the method can be re-executed at the querying step. | 12-27-2012 |
20120331391 | USER INTERFACE FOR MANAGING QUESTIONS AND ANSWERS ACROSS MULTIPLE SOCIAL MEDIA DATA SOURCES - A method for managing user-generated questions and answers across multiple social media data sources can begin with the receiving of query parameters, including a user-entered question, via the user interface of a social media Q&A manage. Social media data sources can be queried for knowledge related to the user-entered question. When knowledge related to the user-entered question exists, the existing related knowledge can be organized and presented in the user interface according to a determined answer quality. When knowledge related to the user-entered question does not exist or is deemed unsatisfactory by a user, the user-entered question can be automatically submitted to applicable social media data sources by the social media Q&A manager on behalf of the user. A status of the submitted user-entered question can be monitored. When the status of the submitted user-entered question changes, the method can be re-executed at the querying step. | 12-27-2012 |
20130046539 | Automatic Speech and Concept Recognition - A method, an apparatus and an article of manufacture for automatic speech recognition. The method includes obtaining at least one language model word and at least one rule-based grammar word, determining an acoustic similarity of at least one pair of language model word and rule-based grammar word, and increasing a transition cost to the at least one language model word based on the acoustic similarity of the at least one language model word with the at least one rule-based grammar word to generate a modified language model for automatic speech recognition. | 02-21-2013 |
20130103682 | COMPUTER-IMPLEMENTED INFORMATION REUSE - Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results. | 04-25-2013 |
20130287187 | CONVEYING CONTEXT-SENSITIVE INFORMATION FOR A CONVERSATION - Methods and arrangements for conveying context-sensitive information for a conversation. A topic of a conversation among at least one conversation participant is ascertained. Information related to the ascertained topic of conversation is obtained, and the obtained information is displayed to at least one conversation participant during the conversation. | 10-31-2013 |
20130323690 | PROVIDING AN UNINTERRUPTED READING EXPERIENCE - An uninterrupted reading experience can be provided by calculating a vocabulary level for a user in a first language and comparing difficulty levels of words within a document in the first language to the vocabulary level of the user in the first language. Each word of the document having a difficulty level that exceeds the vocabulary level of the user in the first language can be selected. | 12-05-2013 |
20130323693 | PROVIDING AN UNINTERRUPTED READING EXPERIENCE - An uninterrupted reading experience can be provided by calculating a vocabulary level for a user in a first language and comparing difficulty levels of words within a document in the first language to the vocabulary level of the user in the first language. Each word of the document having a difficulty level that exceeds the vocabulary level of the user in the first language can be selected. | 12-05-2013 |
20130325849 | Annotating Entities Using Cross-Document Signals - Techniques for annotating an entity in a document corpus using cross-document signals. A method includes determining which documents in a document corpus mention an entity of interest, clustering the documents that mention an entity of interest according to a temporal signal, a structural signal and/or a content signal, thereby forming at least one cluster of documents, and annotating at least one document in the at least one cluster of documents by marking each occurrence of the entity in the at least one document. | 12-05-2013 |
20130326325 | Annotating Entities Using Cross-Document Signals - A method, an apparatus and an article of manufacture for annotating an entity in a document corpus using cross-document signals. The method includes determining which documents in a document corpus mention an entity of interest, clustering the documents that mention an entity of interest according to a temporal signal, a structural signal and/or a content signal, thereby forming at least one cluster of documents, and annotating at least one document in the at least one cluster of documents by marking each occurrence of the entity in the at least one document. | 12-05-2013 |
20140004495 | ENHANCING POSTED CONTENT IN DISCUSSION FORUMS | 01-02-2014 |
20140052842 | MEASURING PROBLEMS FROM SOCIAL MEDIA DISCUSSIONS - Embodiments of the present invention provide a system, method, and program product to measure problems from a social media discussion. In exemplary embodiments, a computer extracts one or more problems from the social media discussion. The computer extracts one or more severity indicators and one or more complexity indicators from the social media discussion. The computer clusters the one or more problems into one or more sets of unique problems in a manner that related problems are clustered together into the one or more unique problems. The computer determines an overall severity and an overall complexity of the sets of unique problems. | 02-20-2014 |
20140129462 | MULTIFACETED CANDIDATE SCREENING - A method, system and computer program product are disclosed for candidate screening. In one embodiment, the method comprises identifying a multitude of dimensions of a specified job, assigning a weight to each of the dimensions, and determining whether each of a group of candidate satisfies the weights assigned to the dimensions. In an embodiment, a score is assigned to each candidate based on the weights assigned to the dimensions, and the number of the candidates score above a threshold is determined. In an embodiment, if the number of the candidates that have a score above the threshold is less than a defined number, one or more of the weights is adjusted, and the candidates are rescored based on these adjusted weights. In embodiments of the invention, the weights are adjusted based on the number of the candidates that score above the threshold, or based on the other weights. | 05-08-2014 |
20140207772 | COMPUTER-IMPLEMENTED INFORMATION REUSE - Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results. | 07-24-2014 |
20140214884 | MANAGING AND IMPROVING QUESTION AND ANSWER RESOURCES AND CHANNELS - Methods and arrangements for handling user queries. Submitted queries are accessed, and there are identified queries as being insufficiently addressed. A priority is estimated for the identified queries, and the identified queries are ordered based on the estimated priority. A priority-ordered list of queries is provided as output. | 07-31-2014 |
20140289229 | USING CONTENT FOUND IN ONLINE DISCUSSION SOURCES TO DETECT PROBLEMS AND CORRESPONDING SOLUTIONS - A method for detecting solutions to a problem using content in online discussion sources. The method includes receiving a request, such request identifying a problem, and searching multiple online discussion sources for content related to the problem. Responsive to finding content related to the problem, the method searches the multiple online discussion sources for a plurality of solutions to the problem. Responsive to finding a plurality of solutions to the problem, the method forms groups containing the solutions from each of the multiple online discussion sources. The method then determines a likeliness to solve the problem for each of the groups and ranks the groups based on the determined likeliness to solve the problem. The method then determines that the rank of at least one group meets a threshold value, wherein the threshold value is based on a confidence in the likeliness to solve the problem. | 09-25-2014 |
20140324806 | EXTENDING DOCUMENT EDITORS TO ASSIMILATE DOCUMENTS RETURNED BY A SEARCH ENGINE - Methods and arrangements for configuring document editors. A search client add-in is loaded at a document editor. At the document editor, a document is accepted from a search engine. Communication is established between the search client add-in and the search engine. At the search client add-in, supplementary information about the document is received from the search engine. User input about the document is accepted, and is directed to the search engine. The document is informatively enhanced via at least one of: the supplementary information and the user input. Other variants and embodiments are broadly contemplated herein. | 10-30-2014 |
20140325254 | AUTOMATIC GENERATION OF ACTIONABLE RECOMMENDATIONS FROM PROBLEM REPORTS - Methods and arrangements for handling information technology tickets. A plurality of information technology tickets are received. The tickets are clustered into categories, and a problem area is identified with respect to at least one of the categories. At least one recommendation is automatically generated for addressing the problem area. Other variants and embodiments are broadly contemplated herein. | 10-30-2014 |