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Joel Duquene, Raleigh US

Joel Duquene, Raleigh, NC US

Patent application numberDescriptionPublished
20090112869SOLUTION THAT UTILIZES ACCESS QUEUES FOR AUTOMATICALLY MANAGING ACCESS TO AN ELECTRONIC DOCUMENT - The present invention discloses a system for automatically controlling access to electronic documents. Such a system can include a set of electronic documents, a set of access queues, and a document access manager. Each access queue in the set of access queues can be configured to store a waiting list of reviewers for a specific electronic document. The document access manager can be configured to automatically add access requests for an electronic document to the corresponding access queue when the electronic document is currently being accessed. Additionally, the document access manager can automatically transfer access of the electronic document to the next reviewer in the access queue when the electronic document becomes available.04-30-2009
20090285380SYSTEM FOR MANAGING WAIT QUEUES IN A HIGH VOLUME SYSTEM - Embodiments of the present invention address deficiencies of the art in respect to call center wait queue management and provide a novel and non-obvious method, system and computer program product for call-back reservation services in a remote call center computing environment. In an embodiment of the invention, a call-back reservation method can be provided. The method can include receiving a telephone call to a remote call center from a caller, informing the caller of a reservation options menu, calculating multiple reservation time-slots to accommodate the caller's schedule, such that the reservation time is based on caller's personal preference, assigning a call-back reservation token to the caller, disconnecting the caller from the remote call center, and providing the caller with access to a remote call center agent at the reservation time when the caller reconnects to the remote call center.11-19-2009
20100251175AUTO-POSITIONING A CONTEXT MENU ON A GUI - A computer-implemented method, system and computer program product for positioning a context menu on a Graphical User Interface (GUI) are presented. A cursor over a selected element on the GUI is clicked to display a context window. When scrolling to a chosen option within the context window occurs, the entire context menu moves, thus keeping the selected element aligned next to a scrolled-to option in the context window.09-30-2010
20100259385GROUP AWARE TRACKING OF PERSONAL PROPERTY WITHIN A BOUNDED ZONE - Embodiments of the present invention address deficiencies of the art in respect to personal articles tracking and provide a method, system and computer program product for group aware tracking within a bounded zone. In an embodiment of the invention, a group aware tracking method can include recording an association in a table in a computing system between individuals within a geographically bounded zone and at least one target object within the geographically bounded zone. The method also can include sensing an individual from amongst the individuals exiting the geographically bounded zone and further sensing a target object exiting the geographically bounded zone. The method yet further can include comparing the sensed individual with the further sensed target object to determine whether or not an association exists in the table and triggering an alarm when an association is determined not to exist in the table between the sensed individual and the further sensed target object.10-14-2010
20110078630SCROLLABLE CONTEXT MENU FOR MULTIPLE ELEMENT SELECTION - Selections from a long list of elements on a Graphical User Interface (GUI) are presented. When a context window is presented for the selections, different cues are provided in the context window to provide feedback regarding the selections that are not in the current view, and to also facilitate rapid navigation to those selections on the GUI. Interaction with the GUI widgets within the context window, and interaction with the context window itself, facilitates the navigation toward the other selections that are not in the current view. Interaction with the GUI widgets also facilitates the preview of the selections that are not in the current view, thus making it easier to determine what has been selected without having to navigate to the view that contains those selections.03-31-2011
20110296303REPLICATING RECORDED ACTIONS ACROSS COMPUTER SYSTEMS IN A COLLABORATIVE ENVIRONMENT - A first computer system in a collaborative environment receives a plurality of indications of actions executed on content of a second computer system in the collaborative environment. A mapping between the content of the second computer system and corresponding content of the first computer system is determined. A subset of the plurality of indications of the actions executed on the content of the second computer system that are to be executed on the corresponding content of the first computer system is identified. A preview of executing the subset of the plurality of indications of the actions is presented on the first computer system. The subset of the plurality of indications of the actions is executed on the corresponding content of the first computer system.12-01-2011
20110321075DYNAMICALLY MODIFYING MEDIA CONTENT FOR PRESENTATION TO A GROUP AUDIENCE - A computer implemented method dynamically modifies media content to be presented to a group of viewers. A plurality of content filters, each of which has multiple sub-components and is based on a member profile of a different member of a media viewing audience, is generated. Media content is then modified, based on the plurality of content filters, to create a dynamically modified media content for viewing by the media viewing audience.12-29-2011
20120017175MANAGEMENT OF SELECTED AND NONSELECTED ITEMS IN A LIST - A method includes, in response to items being selected in a graphical user interface, defining a first state for the items as selected items and a second state for a set of one or more unselected items in the list as unselected. The method includes graphically indicating via the graphical user interface the items as selected items and the set of items as unselected items. The method includes updating the first state of the items to a third state that reflects manipulation of the items while still indicating the items as selected items and maintaining the second state for the set of items. The method includes updating the graphical user interface to depict the manipulation of the items in accordance with the command while still indicating the items as selected items and the set of items as unselected items.01-19-2012

Patent applications by Joel Duquene, Raleigh, NC US