| Patent application number | Description | Published |
|---|
| 20080240126 | Systems and Methods for Recording Resource Association for a Communications Environment - Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time. | 10-02-2008 |
| 20080240399 | Systems and Methods for Recording Resource Association in a Recording Environment - Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication. | 10-02-2008 |
| 20080244597 | Systems and Methods for Recording Resource Association for Recording - Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource. | 10-02-2008 |
| 20080293396 | Integrating Mobile Device Based Communication Session Recordings - Mobile device based communication sessions are recorded and communicated via a receiver to a session data manager. The session data manager processes received representations of the communication sessions in response to metadata generated on the mobile device. In some embodiments, the session data manager is coupled to a data store that indexes the representations. A server identifies and forwards a stored representation in response to a request from a requester with appropriate access privileges. | 11-27-2008 |
| 20080306735 | SYSTEMS AND METHODS FOR INDICATING PRESENCE OF DATA - Included are systems and methods for indicating presence of data. At least one embodiment of a method includes receiving communications data associated with a communication session and determining at least one point of audio silence in the communications session. Some embodiments include creating tagging data configured to indicate the at least one point of audio silence in the communications session. | 12-11-2008 |
| 20090034436 | SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE - Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format. | 02-05-2009 |
| 20090055548 | SYSTEMS AND METHODS FOR MULTI-STREAM RECORDING - Included are embodiments for multi-stream recording. At least one embodiment of a method receiving an indication that a communication session is initiated, the communication session including communications data, the communications data being received at a communications device at an extension and sending a request for at least a portion of the communications data. Some embodiments include receiving, at a recording device associated with the extension, at least a portion of the requested data, the at least a portion of the requested data being received as a copy of the communications data. | 02-26-2009 |
| 20090290687 | SYSTEM AND METHOD FOR POOLED IP RECORDING - Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder. | 11-26-2009 |
