| Patent application number | Description | Published |
|---|
| 20090119590 | INTERACTIVE GROUP CONTENT SYSTEMS AND METHODS - In an exemplary system, a content hub subsystem is selectively and communicatively coupled to a plurality of access devices. At least a subset of the access devices is associated with a predefined group of users. The content hub subsystem is configured to receive data representative of content from at least one of the access devices associated with the predefined group of users, map the content to the predefined group of users, and provide data representative of the content to the access devices associated with the predefined group of users. Each of the access devices associated with the predefined group of users is configured to generate at least one interactive graphical object representative of the content, and generate and present a graphical user interface including the interactive graphical object. | 05-07-2009 |
| 20100037187 | METHODS AND APPARATUS FOR CONTROLLING A USER INTERFACE BASED ON THE EMOTIONAL STATE OF A USER - Methods and apparatus for modifying a user interface as a function of the detected emotional state of a system user are described. In one embodiment, stress analysis is performed on received speech to generate an emotional state indicator value, e.g., a stress level indicator value. The stress level indicator value is compared to one or more thresholds. If a first threshold is exceeded the user interface is modified, e.g., the presentation rate of speech is slowed. If a second threshold is not exceeded, another modification to the user interface is made, e.g., the speech presentation rate is accelerated. If the stress level indicator value is between first and second thresholds, user interface operation continues unchanged. The user interface modification techniques of the present invention may be used in combination with known knowledge or expertise based user interface adaptation features. | 02-11-2010 |
| 20100153446 | CUSTOMER GOALS USER INTERFACE - Exemplary embodiments may provide a computer implemented system and method that may integrate both sales and service functions of a customer service representative on a desktop user interface. A comprehensive set of customer service goals derived from a large sample of actual customer calls may be empirically identified. Desired customer sales goals may be integrated into the comprehensive list of service goals. The integrated set of service and sales goals may be presented in a user interface. A recommendation engine, to present in highlighted form, which subset of goals a customer service representative should pursue with a given customer, when to pursue them, and for how long, may be incorporated. A delineation of a step-by-step process (using “wizards” or “assistants”) may be provided for each goal. | 06-17-2010 |
