| Patent application number | Description | Published |
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| 20080250443 | System and method for providing communication services - Systems and methods for providing communication services are provided. A method of providing communication services may include provisioning at least one first communication service at a network interface unit (NIU) associated with a premises. The at least one first communication service may be associated with a placeholder account. The method also includes receiving, via the at least one first communication service, a request to activate at least one second communication service. The method also includes automatically activating the at least one second communication service. | 10-09-2008 |
| 20080304834 | SYSTEM AND METHOD FOR REGISTRATION OF NETWORK UNITS - A system and method for registration of network units is disclosed. A system that incorporates teachings of the present disclosure may include, for example, an optical network unit (ONU) in a passive optical network (PON) that can have a controller element to receive a registration code, send the registration code and a serial number of the ONU to an optical line terminal (OLT) that configures the ONU for temporary connectivity with the PON, and upon an expiration of the registration code or a termination of the temporary connectivity, re-send the serial number to the OLT to re-configure the connectivity with the PON. Additional embodiments are disclosed. | 12-11-2008 |
| 20090059090 | REMOTE CONTROL WITH CONTENT MANAGEMENT - A remote control unit includes stored user profiles to facilitate and possibly limit access to media content. In some embodiments, a biometric sensor or smart card reader provides user authentication to access stored user profiles. User profiles are associated with content sets that include content selected for potential viewing by the user. The remote control unit is enabled for bidirectional communication with a set-top box or modem that permits access to media content from a bidirectional service provider network. | 03-05-2009 |
| 20090064220 | Set-Top Box Emergency Alert System Alarm - A customer premises device includes a receiving module, a visual module, and an audible module. The receiving module is configured to receive an Internet protocol emergency alert system message. The visual module is in communication with the receiving module, and the visual module is configured to provide a visual alarm based on the Internet protocol emergency alert system message. The audible module is in communication with the receiving module, and the audible module is configured to provide an audible alarm based on the Internet protocol emergency alert system message. A method for outputting the visual and audible alarms is also disclosed. | 03-05-2009 |
| 20090141702 | ACCESS LINK AGGREGATOR - One or more virtual access nodes manage multiple physical links connecting a digital subscriber line access multiplexer and an intelligent network interface device by logically bonding physical ports together into a group. Physical ports bonded in a logical group have equal priority with respect to one another. Thus, no master-slave relationship exists between the physical ports in the logical group. Traffic associated with a site is transmitted over physical links associated with the logical group of physical ports to a customer premises network interface device. The customer premises network interface device subsequently aggregates the received traffic and provides an increased bandwidth to the site over the physical links. The quality of communication is based on the number of operational physical links associated with the logical group. As long as at least one physical link associated with the logical group remains operational, communication will be enabled. | 06-04-2009 |
| 20090290690 | SYSTEM AND METHOD FOR PROCESSING MESSAGES - A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text messages directed to a subscriber of the UMS, present the subscriber one of a first option to convert one of the one or more voicemail messages received in a first media playback format to a second media playback format, and a second option to transfer at least a portion of one or more of the received voicemail, video or text messages received by the UMS to one of a set top box or digital video recorder. The controller is adapted to detect a selection of one of said options, and execute the selected option. Other embodiments are disclosed. | 11-26-2009 |
| 20100115540 | System and Method to Enable Access to Broadband Services - A provisioning system includes a services management system operable to enable a set-top box device configured to receive broadband services at a first network location to access one or more of the broadband services at a second network location. The first network location is associated with a subscriber account and the second network location is not associated with the subscriber account. The broadband services include a voice service, a data service, and a video service. The provisioning system includes a subscriber authentication system operable to evaluate a request that includes subscriber authorization data, to selectively authorize access to the one or more broadband services at the second network location based on the subscriber authorization data, and to enable the set-top box device to access the one or more broadband services when the set-top box device is at the second network location. | 05-06-2010 |
| 20100131650 | Methods and Apparatus to Support Network Policy Managers - Methods and apparatus to support network policy managers are disclosed herein. An example method for use in a communication system includes receiving an adjustment request from a user premises to temporarily adjust a policy defining a bundled service associated with the user premises, the bundled service including a first service assigned a first percentage of a network resource and a second service assigned a second percentage of the network resource; automatically adjusting the policy such that the first service is assigned a third percentage of the network resource, wherein the third percentage is greater than the first percentage; receiving a notification of a termination of an application associated with the first service; and readjusting the policy such that the first service is assigned the first percentage in response to the notification. | 05-27-2010 |
| 20100153214 | Accessing Needs of Customers Based on Dispatched Services - Embodiments of the disclosed technology comprise a dispatch management system and method. Customer information is received by a first company and forwarded with dispatch instructions to a second company, namely, a dispatch company which handles dispatching a service technician or other support representative to the customer. The dispatch company then sends to the first company customer information regarding products and/or service related to the customer. It is then determined which products and/or services are to be advertised to the customer based on the customer information and information received from the dispatch company. Advertisements are then sent to the customer based on this determination. | 06-17-2010 |
| 20100161579 | COLLABORATIVE SELF-SERVICE CONTACT ARCHITECTURE WITH AUTOMATIC BLOG CONTENT MAPPING CAPABILITY - Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution. | 06-24-2010 |
| 20110047274 | System and Method to Manage a Policy Related to a Network-Based Service - A method of managing a policy related to a network-based service can include receiving a policy request at a policy creation system from a service creation and development (SCD) system, the request identifying a network-based service. The method can also include developing a policy template related to the network-based service based on requirements of a service level agreement associated with the network-based service. The method can also include sending the policy template to the SCD system after verifying that the policy template meets the requirements of the service level agreement. | 02-24-2011 |
| 20110051918 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 03-03-2011 |
| 20110060822 | APPARATUS AND METHOD FOR MANAGING COMMUNICATIONS - A system that incorporates teachings of the present disclosure may include, for example, a gateway having a controller to transport media data between a service provider network and one or more end user devices associated with the gateway, and transmit connection signals to a second gateway for establishing a management channel between the gateway and the service provider network when an undesired condition is detected, where the management channel transports management data associated with the gateway to the second gateway for transport to the service provider network using a separate transport queue of the second gateway. Other embodiments are disclosed. | 03-10-2011 |
| 20110066875 | APPARATUS AND METHOD FOR ESTABLISHING COMMUNICATIONS - A system that incorporates teachings of the present disclosure may include, for example, a gateway comprising a controller to transport media data between a service provider network and one or more end user devices associated with the gateway, and transmit connection signals to a second gateway for establishing communications between the service provider network and the gateway and for establishing a plurality of queues at the second gateway, where the queues are dedicated to each of femtocell, internet and VoIP services associated with the gateway. Other embodiments are disclosed. | 03-17-2011 |
| 20110072312 | System and Method to Manage Problems with Network-Based Services - A problem management system can include a system architecture having a first horizontal layer including a plurality of access interfaces, each access interface adapted to receive a problem report from a customer. The problem report indicates that the customer is having a problem with a network-based service of a plurality of network-based services. The architecture also includes a task management domain at the first horizontal layer adapted to obtain a workflow, a problem resolution rule, or any combination thereof, from a second horizontal layer of the problem management system, and provide a diagnostic tool, troubleshooting information, or any combination thereof, via the access interface. The architecture also includes an agent support platform to provide the diagnostic tool, troubleshooting information, a trouble report associated with the customer, a problem history associated with the customer, or any combination thereof, to an agent via another access interface after the customer contacts the agent. | 03-24-2011 |
| 20110087565 | Methods and Systems for Providing Wireless Enabled Inventory Peering - Systems and methods for providing wireless enabled inventory peering are disclosed. According to one embodiment, a system for providing wireless enabled inventory peering includes a wireless enabled inventory peering vehicle system (WEIPVS). The WEIPVS is configured to receive an inventory search request. In response to receiving the inventory search request, the WEIPVS searches inventories of proximate technician vehicles. If a needed inventory item is located in an inventory of a proximate technician vehicle, the WEIPVS generates a request for an inventory transfer and sends the request to the proximate technician vehicle. When the item is received at the WEIPVS, the WEIPVS updates the inventory associated with the WEIPVS. | 04-14-2011 |
| 20110093509 | COMMON INTERACTION LOG REPOSITORY WITH ADVANCED CONTENT MANAGEMENT CAPABILITIES - A communication is received at a communications center, from a user initiated via a first interactive session over a first service channel. First interaction data associated with the first interactive session is stored in at least one database, either concurrently with the first interactive session or upon termination of the first interactive session. At least one processor retrieves the first interaction data when a subsequent interactive session is initiated, by either of the user or an agent, via at least one of the first service channel and a second service channel and subsequent interaction data is obtained. | 04-21-2011 |
| 20110103392 | System and Method to Support Secondary Channel Connection from Residential Gateway to Service Provider Network - The present disclosure is directed to an apparatus and method for providing service to a residential gateway. The method includes detecting a service disruption associated with a first connection to a first residential gateway device. In response to the detected service disruption, a second residential gateway device selected at the first residential gateway may be used to establish a second connection to the first residential gateway device. | 05-05-2011 |
| 20110116617 | ENHANCED CONTACT CENTER ARCHITECTURE TO SUPPORT AGENT RESOURCE OPTIMIZATION - Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining. | 05-19-2011 |
| 20110119720 | Set Top Box With Capability to Support User Identification - A method for performing a service action on a particular set top box based on a particular private identifier associated with the particular set top box is disclosed. At a database associated with a service provider, a user record is created. The user record includes a public identifier and a private identifier for each set top box that is available to the user. The public identifier for a particular set top box is accessible by the user and may be used to determine the private identifier for the particular set top box. | 05-19-2011 |
| 20110130117 | Service Models for Roaming Mobile Device - A method for providing cellular access to a mobile device when the mobile device is out of a home network operated by a home wireless service provider that has no pre-arranged roaming agreements with any foreign wireless service provider in a location of the mobile device, The method includes implementing an intelligent Mobile Device Access Network Manager (iMDANM) application on a Universal Integrated Circuit Card (UICC). The iMDANM application being configured to allow a foreign wireless service provider to lease a portion of the UICC from the home wireless service provider to provision service credentials to the leased portion of the UICC, thereby providing the mobile device access to a foreign network operated by the foreign wireless service provider. | 06-02-2011 |
| 20110130118 | Service Models for Roaming Mobile Device - A method for providing cellular access to a mobile device when the device is out of a home network operated by a home wireless service provider. The method includes presenting an option to initiate a process to establish a temporary roaming agreement between the home wireless service provider and a foreign wireless service provider operating a foreign network in a location of the mobile device outside of the home network. The method also includes receiving a selection of the option, accessing a web application associated with a negotiation server in response to the selection, providing subscriber credentials to the negotiation server for use by the negotiation server to negotiate the temporary roaming agreement, and allowing the mobile device to access a foreign network operated by the foreign wireless service provider in accordance with the temporary roaming agreement. | 06-02-2011 |
| 20110143786 | System and Method for Restricting Text Messaging - A system for restricting a functionality of a wireless device includes the wireless device and a movement sensor. The movement sensor determines a speed at which the wireless device is moving. The movement sensor transmits a signal when the speed is greater than a predetermined threshold. The signal is at least partially a basis to restrict the functionality, wherein the restriction does not completely disable the functionality. | 06-16-2011 |
| 20110149078 | WIRELESS ANTI-THEFT SECURITY COMMUNICATIONS DEVICE AND SERVICE - A wireless anti-theft security communications service uses a wireless security device comprising a video camera, a force/wave sensor (e.g., accelerometer, motion detector, acoustic sensor, tilt sensor), a microphone, and a wireless communication component. Various levels of security are provided depending upon the configuration of the wireless security device. When a security breach is detected, the video camera and acoustic sensor(s) switch from stand-by mode to operating mode. A wireless session is initiated and video and audio information are sent to a designated destination via the wireless session. | 06-23-2011 |
| 20110153803 | System and Method for Enforcing Device Service Eligibility - A network component includes a device analyzing module and a functionality analyzing module. The device analyzing module analyzes first attributes related to a mobile device. The first attributes are associated with a device profile. The functionality analyzing module analyzes second attributes related to the mobile device. The second attributes are associated with a service profile. The analyses of the device profile and the service profile indicate whether the mobile device is operable to execute a requested service. | 06-23-2011 |
| 20110154209 | PLATFORM FOR PROACTIVE DISCOVERY AND DELIVERY OF PERSONALIZED CONTENT TO TARGETED ENTERPRISE USERS - Obtaining content by an enterprise knowledge management system includes monitoring at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile. The data is categorized, tagged and indexed for storage in the enterprise repository data store. Content selected based on a user profile, and obtained from the enterprise repository data store, is pushed to a user terminal. | 06-23-2011 |
