| Patent application number | Description | Published |
|---|
| 20080273678 | SYSTEMS AND METHODS FOR PHONE CALL MANAGEMENT - A communication system includes client software operating on a PC, or similar platform, and a client telephone that is connected to a call routing server. A user manages telephone communication, including incoming and outgoing calls, conference calls and call forwarding, through the client software. The client software commands the call routing server using instant messenger communication. | 11-06-2008 |
| 20080273686 | SYSTEMS AND METHODS FOR SCALABLE HUNT-GROUP MANAGEMENT - The present invention provides systems, methods, and apparatus for semi-stateless scalable and distributed management of telephone hunt group features in a PBX. In particular, the invention conducts an auction-like phone call handling process in which phone handling decisions are partially delegated from a central resource to the individual client agents. Briefly, phone handling functions offer available call to agents who then decide which available calls to handle. This auction-like process is preferably implemented using broadcast (or multicast) messaging features so that system components do not need to know or access global state information. Messaging is preferably built on a selected instant messaging protocol. | 11-06-2008 |
| 20080285587 | SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH USER SELECTABLE REPLY FORMAT - A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command. | 11-20-2008 |
| 20080285588 | SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH COMBINED COMMUNICATION LOG - A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command. | 11-20-2008 |
| 20080285736 | SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH CONDITIONAL COMMUNICATION HANDLING - A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command. | 11-20-2008 |
| 20090041052 | SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH USER SELECTABLE REPLY FORMAT - A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command. | 02-12-2009 |
| 20090041216 | SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH CONDITIONAL COMMUNICATION HANDLING - A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command. | 02-12-2009 |
| 20090041217 | SYSTEMS AND METHODS FOR PROVIDING UNIFIED COLLABORATION SYSTEMS WITH COMBINED COMMUNICATION LOG - A communication system provides integrated email, telephone and instant messenger communication including a common address book, a common log of communication history and shared presence information. A user can respond to a communication according to any format, email, telephone or instant messenger, with a response using the same format or any other format. The response may be initiated by a single command. | 02-12-2009 |
| 20090067595 | SYSTEMS AND METHODS FOR PHONE CALL MANAGEMENT - A communication system includes client software operating on a PC, or similar platform, and a client telephone that is connected to a call routing server. A user manages telephone communication, including incoming and outgoing calls, conference calls and call forwarding, through the client software. The client software commands the call routing server using instant messenger communication. | 03-12-2009 |
