Hurvitz
Eyal Hurvitz, Ramat-Gan IL
Patent application number | Description | Published |
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20120209605 | METHOD AND APPARATUS FOR DATA EXPLORATION OF INTERACTIONS - Retrieving data from audio interactions associated with an organization. Retrieving the data comprises: receiving a corpus containing interactions; performing natural language processing on a text document representing an interaction from the corpus; extracting at least one keyphrase from the text document; assigning a rank to the at least one keyphrase; modeling relations between at least two keyphrases using the rank; and identifying topics relevant for the organization from the relations. | 08-16-2012 |
20130262106 | METHOD AND SYSTEM FOR AUTOMATIC DOMAIN ADAPTATION IN SPEECH RECOGNITION APPLICATIONS - A system and method for adapting a language model to a specific environment by receiving interactions captured the specific environment, generating a collection of documents from documents retrieved from external resources, detecting in the collection of documents terms related to the environment that are not included in an initial language model and adapting the initial language model to include the terms detected. | 10-03-2013 |
20140129299 | METHOD AND APPARATUS FOR DETECTION AND ANALYSIS OF FIRST CONTACT RESOLUTION FAILURES - The subject matter discloses a method for detection and analysis of first contact resolution failures comprising: obtaining a first plurality of digital representations, each digital representation of the first plurality is associated with a contact center interaction; determining a pair of digital representations that represent a pair of contact center interactions determined from the first plurality of digital representations according to metadata associated with the pair of contact center interactions; determining topics of each interaction of the determined pair of contact center interactions represented by the pair of digital representations; classifying the pair of contact center interactions as first contact resolution failure or first contact resolution interactions pair. | 05-08-2014 |
Lisheyna S. Hurvitz, Boca Raton, FL US
Murray W. Hurvitz, Needham, MA US
Patent application number | Description | Published |
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20130297366 | MANAGING MULTIPLE AND/OR REPEATED OUT OF OFFICE NOTIFICATION PERIODS - An out of office auto-response system that generates a calendaring user interface through which multiple out of office periods can be managed. The calendaring user interface enables a user to define, simultaneously view, and/or modify, multiple out of office periods during which auto-response messages will be generated. The out of office periods of the disclosed system are manageable as a specific type of calendar entries, and/or as a settable attribute of various types of calendar entries (e.g. vacation type calendar entries, meeting type calendar entries, etc.). The system generates user interface objects that allow a user to define an out of office period as repeated. The repeated office action may be defined as repeated a user-specified number of times, and over a user-specified interval, e.g. daily, weekly, monthly, yearly, etc. | 11-07-2013 |