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| 20100274596 | PERFORMANCE DASHBOARD MONITORING FOR THE KNOWLEDGE MANAGEMENT SYSTEM - Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including a performance dashboard monitoring system that is standardized and centralized across the channels and sub-channels in an organization. The performance dashboard monitoring system is used to track, measure, and resolve incidents that occur throughout the channels, sub-channels, systems, and applications of an organization. The system receives information related to two or more incidents, where each incident is associated with one or more of a business channel, sub-channel, or application. The system stores the information on a memory device. The system tracks the status of at least one incident between the occurrence and the resolution of the incident. The system displays on a user interface the information related to the incident on a channel, sub-channel, application, or individual incident level. | 10-28-2010 |
| 20100274616 | INCIDENT COMMUNICATION INTERFACE FOR THE KNOWLEDGE MANAGEMENT SYSTEM - Embodiments of the present invention include a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system with an incident communication interface for production support incidents that is standardized and centralized across the channels and sub-channels in an organization. The incident communication interface system is used to track, identify, and resolve the incidents that occur throughout the organization. The incident communication interface allows business associates to initiate an incident ticket associated with an incident. The incident communication interface also communicates information related to an incident to business associates. The incident communication interface provides the business associates knowledge management system access. The incident communication interface receives user input including details related to resolving the incident and the incident details are stored in the incident report database. | 10-28-2010 |
| 20100274789 | OPERATIONAL RELIABILITY INDEX FOR THE KNOWLEDGE MANAGEMENT SYSTEM - Embodiments of the present invention provide systems, methods, and computer program products for an operational reliability index (“ORI”) scoring system in the knowledge management system that is standardized and centralized across the channels and sub-channels in an organization. The ORI system scores the reliability or confidence of the channels, sub-channels, and applications in an organization. The ORI receives reliability data associated with one or more predictability factors related to a business application. The ORI determines predictability factor reliability scores for each of the one or more predictability factors based on the reliability data and weighted values assigned to the predictability factors. Weighted values are also assigned to the categories, applications, sub-channels, and channels. The ORI determines at least one of a category reliability score, application reliability score, business sub-channel reliability score, or business channel score based on the determined predictability factor reliability scores and the weighted values. | 10-28-2010 |
| 20100274814 | ACADEMY FOR THE KNOWLEDGE MANAGEMENT SYSTEM - Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including an academy system for training and tracking training results of employees in a standardized and centralized location across the channels and sub-channels in an organization. The academy system stores a plurality of training modules, associated with one or more certification programs. The academy system further provides a user training selection interface configured to provide for user selection of one or more of the plurality of training modules. The academy system further provides the user access to the selected training module through an interactive display module interface. The academy system further provides for a user training results interface configured to provide a display of the user training results and stores the user training results of the selected training module in a user training database. | 10-28-2010 |
| 20100275054 | KNOWLEDGE MANAGEMENT SYSTEM - Embodiments of the present invention address the above needs and/or achieve other advantages by providing a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system for production support that is standardized and centralized across the channels and sub-channels in an organization. The knowledge management system receives information relating to incidents from databases in the organization. The knowledge management system displays via a user interface at least the following information related to at least one incident, the current status of the incident, the recovery guidelines for effecting resolution of the incident, and scoring values associated with the incident. The knowledge management system also stores and displays historical information, contact information, incident reports, and outstanding incident tickets associated with the incident, as well as process maps or flowcharts for systems, applications, and customer views, and an academy for training associates. | 10-28-2010 |
| 20120210249 | INFORMATION MANAGEMENT CHANGE DEPLOYMENT SYSTEM - A method for managing information relating to a change deployment in order to communicate some or all the information to a plurality of users includes providing an interface to users at workstations accessible by the users, receiving information comprising a plurality of messages from users communicating via the workstations during a change deployment session, initiating display of at least one of the messages to the users via the interface, initiating display of task data to the users via the interface, the task data corresponding to at least one task necessary for completing the change deployment, logging event data related to a plurality of events associated with the change deployment conference session, the event data comprising task status data indicating the status of the at least one task necessary for completing the change deployment, and initiating display of at least some of the event data to the users via the interface. | 08-16-2012 |
| 20120210251 | INFORMATION MANAGEMENT DETAILED TASK SCHEDULER SYSTEM - A method for managing information relating to a deployment of changes in order to communicate some or all the information to users includes providing an interface to a plurality of users at a plurality of workstations accessible by one or more of the users, receiving information comprising initiative data corresponding to each of the plurality of changes, the initiative data comprising data relating to a plurality of parameters corresponding to each of the plurality of changes, initiating display of some or all the initiative data corresponding to some or all the plurality of changes, logging event data related to a plurality of events associated with the deployment of the plurality of changes, the event data comprising change status data indicating a status of at least one of the plurality of changes, and initiating display of at least some of the event data to the users via the interface. | 08-16-2012 |
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| 20080233912 | METHOD AND APPARATUS FOR POWER REDUCTION FOR INTERCONNECT LINKS - A power reduction proposal for a receiver circuit that adheres to a plurality of defined states and masking logic to mask the output of the squelch receiver. Furthermore, the proposal utilizes and counters to count the various timeout conditions. Consequently, the squelch receiver consumes less power and can be either powered down or periodically enabled to allow for polling. | 09-25-2008 |
| 20080313478 | MECHANISM TO GATE CLOCK TRUNK AND SHUT DOWN CLOCK SOURCE - An apparatus, method, and system are disclosed. In one embodiment, the apparatus includes a clock source unit that generates a clock signal, multiple clock trunk lines that supply the clock signal to multiple devices, and a clock control unit that instructs the clock source unit that can gate or supply the clock signal on the clock trunk lines. | 12-18-2008 |
| 20120166691 | In band dynamic switching between two bus standards - In some embodiments, an electronic system includes a processor, a memory in communication with the processor, a bus in communication with the processor, an Express Card controller coupled to the bus, the Express Card controller providing an interface to an external device, a USB3 controller coupled to the bus and in communication with the Express Card controller, and a PCIE controller coupled to the bus and in communication with the Express Card controller. The Express Card controller may be configured to determine whether the external device is a USB3 device or a PCIE device and to switch between the USB3 controller and the PCIE controller based on the state of a USB3 select pin strap. Other embodiments are disclosed and claimed. | 06-28-2012 |
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| 20090119432 | Starvation Prevention Scheme for a Fixed Priority PCE-Express Arbiter with Grant Counters using Arbitration Pools - Method and apparatus for arbitrating prioritized cycle streams in a manner that prevents starvation. High priority and low priority arbitration pools are employed for arbitrating multiple input cycle streams. Each cycle stream contains a stream of requests of a given type and associated priority. Under normal circumstances in which resource buffer availability for a destination device is not an issue, higher priority streams are provided grants over lower priority streams, with all streams receiving grants. However, when a resource buffer is not available for a lower priority stream, arbitration of high priority streams with available buffer resources are redirected to the low priority arbitration pool, resulting in generation of grant counts for both the higher and lower priority streams. When the resource buffer for the low priority stream becomes available and a corresponding request is arbitrated in the high priority arbitration pool, a grant for the request can be immediately made since grant counts for the stream already exist. | 05-07-2009 |
| 20110289241 | AUTODETECTION OF A PCI EXPRESS DEVICE OPERATING AT A WIRELESS RF MITIGATION FREQUENCY - A computer system that detects for a PCI Express compliant endpoint device is described. Specifically, the computer system clocks transmit and receive circuits at a first frequency and initiates a training sequence. If the endpoint device successfully trains at the first frequency, the endpoint device is PCI Express compliant. Otherwise, the computer system initiates another training sequence at a second frequency. | 11-24-2011 |
| 20120005386 | METHOD, APPARATUS AND SYSTEM FOR MAINTAINING TRANSACTION COHERECY IN A MULTIPLE DATA BUS PLATFORM - Techniques for maintaining an order of transactions in a multi-bus computer architecture. In an embodiment, an arbitrator receives access requests from a plurality of requestors, each access request requesting a respective access to a bus. Based on an arbitration between the access requests—e.g. between those requestors providing the access requests—the arbitrator may generate a grant message which triggers a carrying of a first message on the first bus. In certain embodiments, the grant message further triggers another carrying of the first message on the second bus. | 01-05-2012 |
| 20130083794 | Aggregating Completion Messages In A Sideband Interface - In one embodiment, the present invention includes a method for receiving a request in a router from a first endpoint coupled to the router, where the request is for an aggregated completion. In turn, the router can forward the request to multiple target agents, receive a response from each of the target agents, and consolidate the responses into an aggregated completion. Then, the router can send the aggregated completion to the first endpoint. Other embodiments are described and claimed. | 04-04-2013 |
| 20130083798 | Sending Packets With Expanded Headers - In one embodiment, the present invention is directed to method for receiving a packet in a first agent, where the packet includes a first packet header with an expanded header indicator. Based on this indicator, the agent can determine if the packet includes one or more additional packet headers. If so, the agent can next determining if it supports information in the additional packet header based on a header identifier of the additional header. Other embodiments are described and claimed. | 04-04-2013 |
| 20130086139 | Common Idle State, Active State And Credit Management For An Interface - In one embodiment, the present invention includes method for entering a credit initialization state of an agent state machine of an agent coupled to a fabric to initialize credits in a transaction credit tracker of the fabric. This tracker tracks credits for transaction queues of a first channel of the agent for a given transaction type. The agent may then assert a credit initialization signal to cause credits to be stored in the transaction credit tracker corresponding to the number of the transaction queues of the first channel of the agent for the first transaction type. Other embodiments are described and claimed. | 04-04-2013 |
| 20130086288 | Supporting Multiple Channels Of A Single Interface - In one embodiment, the present invention includes a method for receiving a request for a transaction from a first agent in a fabric and obtaining an address, a requester identifier, a tag, and a traffic class of the transaction, and determining a channel of a target agent to receive the transaction based on at least two of the address, the requester identifier, the tag, and the traffic class. Based on this channel determination, the transaction can be sent to the channel of the target agent. Other embodiments are described and claimed. | 04-04-2013 |
| 20130086296 | Providing Multiple Decode Options For A System-On-Chip (SoC) Fabric - In one embodiment, a system-on-chip (SoC) can be configured to receive a request from a master agent in a fabric coupled to the master agent, send a show command grant to the master agent responsive to selection of the request by the fabric, receive a command portion of a transaction corresponding to the request in the fabric and determine a target agent to receive the transaction based on the command portion, and thereafter send a transaction grant to the master agent for the transaction. Other embodiments are described and claimed. | 04-04-2013 |
| 20130086433 | Providing Error Handling Support To Legacy Devices - In one embodiment, the present invention includes a method for handling a request received in an agent designed in accordance with a peripheral component interconnect (PCI) specification using PCI Express™ semantics. More specifically, responsive to determining that the agent does not support the request, an unsupported request detection register of the agent can be updated, and a response sent from the agent to indicate that the agent does not support the request. Other embodiments are described and claimed. | 04-04-2013 |
| 20130086586 | Issuing Requests To A Fabric - In one embodiment, a method includes determining whether producer-consumer ordering rules have been met for a first transaction to be sent from a source agent to a target agent via a fabric, and if so a first request for the first transaction is sent from the source agent to the fabric in a first clock cycle. Then a second request can be sent from the source agent to the fabric for a second transaction in a pipelined manner. Other embodiments are described and claimed. | 04-04-2013 |
