Patent application number | Description | Published |
20120163568 | CONFERENCE ASSISTANCE SYSTEM AND METHOD - A conference manager detects that a communication has been initiated between a communication device and conferencing system. A user of the conferencing system is identified. For example, the user can be identified by using the caller ID of the person who initiated the communication. In response to identifying the user of the conferencing system, the conference manager gets a list of conferences in which the user is scheduled to participate. The list can include one or more conferences. | 06-28-2012 |
20120250675 | IMS APPLICATION SEQUENCING OPTIMIZER - An application optimizer is disclosed that is configured to optimize the execution of applications in an application sequence. Specifically, two or more applications in an application sequence may include proxy applications that are configured to embed commands into a call-setup message and the application optimizer is configured to parse and execute the commands embedded in the call-setup message as a single Back-to-Back User Agent. | 10-04-2012 |
20130034025 | System and Method of Transferring Information Between Contact Centers - When a call is received at a first contact center, information is collected about the call. The information can be information that the caller enters through an Interactive Voice Response (IVR) system, an Automatic Number Identification (ANI), an associated Universal Caller Identification (UCID), other information gathered from the caller, and the like. An identifier associated with a second contact center, such as a Dialed Number Identification Service (DNIS) number, is associated with the information and stored in a shared resource. The call is transferred to the second contact center using the identifier. As the transferred call comes into the second contact center, the second contact center determines if the identifier in the transferred call matches the stored identifier. If so, the information is used in the second contact center for various purposes in supporting the call, such as routing the call in the second contact center. | 02-07-2013 |
20130061153 | System and Method for Inserting a Control System Into a Conference - A conference, such as an audio or video conference, is controlled by inserting a control sequenced application into a communication stream. A command is received at the control sequenced application from a user interface to control an aspect of the conference. For example, the command may be to mute a participant of the conference. The command is sent to a media server, which implements that command. The control sequenced application is typically inserted in between the media server and a conferencing application. In addition, the control sequenced application can be dynamically inserted into the communication stream. | 03-07-2013 |
20130077539 | SYSTEM AND METHOD FOR A CONFERENCE FOYER - Disclosed are systems, methods, and non-transitory computer-readable storage media for implementing a conference foyer for conferencing. The system receives a request to join a conference call that is hosted on a specific conference server. The system receives the request via a call from a caller using a specific phone number. The system is a back-to-back user agent configured to transfer requests to one or more SIP-based conference servers. Based on the request, the system identifies a specific conference server hosting the requested conference. The system uses a conference code included in the request to identify the specific conference server hosting the conference call. The system then transfers the call to the specific conference server, which can join the call to the conference requested by the caller. This approach provides a flexible, efficient, and scalable way to increase the number of conference calls associated with a specific phone number. | 03-28-2013 |
20130077617 | SYSTEM AND METHOD FOR SPLIT SIP - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for splitting SIP back-to-back user agents and converting SIP communications between a back-to-back user agent server and a back-to-back user agent client to HTTP requests while preserving SIP headers. The back-to-back user agent server receives a SIP invite from a caller and converts the SIP invite to an HTTP request, wherein headers from the SIP invite are preserved in the HTTP request. The server transmits the HTTP request to a user agent client via a wide area network connection and receives, from the user agent client, an HTTP response to the HTTP request. The server converts the HTTP response to a SIP response, and transmits the SIP response to the caller, wherein the SIP response contains instructions for establishing SIP communications between the caller and a callee via a network. | 03-28-2013 |
20130251136 | IM TO PHONE ESCALATION FOR CUSTOMER SUPPORT - System and method to change a mode of communication used by an agent at a contact center for customer service, the method including: receiving, from a customer, a customer contact via a first mode of communication; establishing a first communication link, using the first mode of communication, between the customer and the agent; communicating by use of the first mode of communication between the customer and the agent; receiving an instruction, via an instant message, to change the mode of communication to a second mode of customer service; interpreting, by the contact center, the instruction from the agent; establishing a second communication link, using the second mode of communication, between the customer and the agent; and communicating by use of the second mode of communication between the customer and the agent. | 09-26-2013 |
Patent application number | Description | Published |
20110150201 | APPARATUS AND METHOD FOR OPERATING A CONFERENCE ASSISTANCE SYSTEM - A method for operating a conference assistance system is provided. The method includes receiving a conference code over a call established with an originating system, wherein the conference code is entered by a user over the call to initiate a conference session, and in response to receiving the conference code, identifying a conference system for the user. The method also includes upon identifying the conference system, initiating the conference session on behalf of the user with the conference system, and transferring the conference code to the conference system to authorize the conference session. The method further includes upon authorization of the conference session, connecting the conference system with the originating system to enable the conference session for the user. | 06-23-2011 |
20110158397 | Server for Providing Enhanced Services to Contact Center Agents - A technique is disclosed that enables a contact center to provide enhanced services to its agents. An agent server is interconnected with the automatic call distributor (ACD) and agent telephones of the contact center. The server intercepts messages sent by the ACD, which contain caller-provided data obtained by an interactive voice response system. When it is determined that the particular agent has access to both a telephone and a personal computer, the agent server draws a distinction in the information content of the received message. In doing so, the agent server provides the call initialization information in the message to the agent's telephone, and appears as if the information were coming from the ACD; additionally, the agent server provides the caller-provided data to the agent's personal computer. The personal computer is then able to execute a predetermined application, such as a display-oriented presentation application, based on the caller-provided data. | 06-30-2011 |
20110286365 | Method for Connection Preservation - A method is provided for the preservation of communication sessions that are terminated unexpectedly. The present invention detects when an ongoing communication session is (or is about to be) terminated unexpectedly by a first communication session participant. And also, the present invention takes steps to preserve the disintegration of the communication session with respect to a second communication session participant. | 11-24-2011 |
20120014375 | Method for Telephone Connection Preservation - A method is provided in which a server is placed in the communication flow between a first communication terminal and a second communication terminal. The server executes connection preservation software which operates to keep the second communication terminal connected when the first communication terminal shuts down its communication software (e.g., VoIP application, etc.). Specifically, the connection preservation software transmits signaling that causes the connection to be transferred from the first communication terminal to a communication network node and vice versa. | 01-19-2012 |
Patent application number | Description | Published |
20080241902 | PRODUCTION OF BIODIESEL, CELLULOSIC SUGARS, AND PEPTIDES FROM THE SIMULTANEOUS ESTERIFICATION AND ALCOHOLYSIS/HYDROLYSIS OF OIL-CONTAINING MATERIALS WITH CELLULOSIC AND PEPTIDIC CONTENT - The present invention relates to a method for producing fatty acid alkyl esters as well as cellulosic simplified sugars, shortened protein polymers, amino acids, or combination thereof resulting from the simultaneous esterification and hydrolysis, alcoholysis, or both of algae and other oil containing materials containing free fatty acids (FFA), glycerides, or combination thereof as well as polysaccharides, cellulose, hemicellulose, lignocellulose, protein polymers, or combination thereof in presences of an alcohol and an acid catalyst. | 10-02-2008 |
20110162951 | PARTIAL PRESSURE DISTILLATION PROCESS - A method for separating at least one volatile component such as an alkyl ester, an alcohol, hydroxymethylfuran, dimethylfuran, methyl tetrahydrofuran, a polyhydric alcohol, or a reduction product of a polyhydric alcohol from at least one non-volatile component such as a saccharide, a peptide, or ash in a mixture is disclosed. The method includes heating the mixture to a temperature of between 150-250° C. and contacting the mixture with a superheated distillation alcohol in a gaseous or vapor phase. The distillation alcohol pressure imparts partial vapor pressure on the at least one volatile component of the mixture and distills at least a portion of the at least one volatile component from the mixture. | 07-07-2011 |
20110195471 | PRODUCTION OF BIODIESEL, CELLULOSIC SUGARS, AND PEPTIDES FROM THE SIMULTANEOUS ESTERIFICATION AND ALCOHOLYSIS/HYDROLYSIS OF MATERIALS WITH OIL-CONTAINING SUBSTITUENTS INCLUDING PHOSPHOLIPIDS AND CELLULOSIC AND PEPTIDIC CONTENT - The present invention relates to a method for producing fatty acid alkyl esters as well as cellulosic simplified sugars, shortened protein polymers, amino acids, or combination thereof resulting from the simultaneous esterification and hydrolysis, alcoholysis, or both of algae and other oil containing materials containing free fatty acids (FFA), glycerides, or combination thereof as well as polysaccharides, cellulose, hemicellulose, lignocellulose, protein polymers, or combination thereof in presences of an alcohol and an acid catalyst. | 08-11-2011 |