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Hession
Gerard Hession, Castlerea IE
| Patent application number | Description | Published |
|---|---|---|
| 20120277783 | Reinforced Dilatation Balloon and Methods - A reinforced dilatation balloon, and a method of making, wherein the balloon includes a balloon body having a continuous polymer tube (e.g., generally cylindrical) having a proximal end, a distal end, and an external surface, and a tubular fiber reinforcing sleeve thermally bonded along the length of the sleeve to at least a portion of the external surface of the balloon body. | 11-01-2012 |
Patrick Hession, Oranmore IE
| Patent application number | Description | Published |
|---|---|---|
| 20100077082 | Method of Operating A Contact Center - Some known Contact Centers rely on a Network Level Router to determine which of a number of available Contact Centers should deal with a given contact. This decision is made by the NLR based on real time information provided by the Contact Centers. However, the format of such information is proprietary which means that the NLR must translate and collate this information. This invention seeks to use session initiation protocol (SIP) Presence for such information transfer which enables improved decision making and further enables additional functionality to be added to the Contact Center system. The invention provides a SIP enabled Contact Center ( | 03-25-2010 |
Patrick Hession, Galway IE
| Patent application number | Description | Published |
|---|---|---|
| 20090210524 | ROUTING OF WEB-BASED CONTACTS - A method of providing access to a network of contact centres comprises providing contact links on one or more web pages which when activated initiate contacts to the contact centres. The network addresses associated with the links and to which the contacts are automatically directed are dynamically specified in the web pages and are obtained from a database. The database is dynamically updated in response to statistical updates received periodically or continually from the individual contact centres. In this way the contacts can be directed in advance to the most appropriate destination without having to evaluate each contact as it enters the contact centre network, thereby reducing processing time and delays. Alternatively one or more remote session initiation protocol (SIP) proxy servers can be updated periodically with network addresses from the database, whereby SIP requests are directed by the proxy server to the contact centre or agent most suitable to handle the contact, as determined in advance of the request from the statistical information. | 08-20-2009 |
Patrick Hession, Mervue IE
| Patent application number | Description | Published |
|---|---|---|
| 20120158848 | System and Method for Automatically Managing Participation at a Meeting or Conference - A participant managing system which identifies potential invitees to a conference. A storage means maintains storing records of associations of persons at least one or more key words. During the preparation of the conference the system responds to the user's input of key words by identifying persons. The user is not obliged to make any selection of persons, only a selection of subjects by key words. | 06-21-2012 |
Robert Hession, Claremorris IE
| Patent application number | Description | Published |
|---|---|---|
| 20100126100 | Flooring Member - A flooring member | 05-27-2010 |