| Patent application number | Description | Published |
|---|
| 20080313118 | METHOD AND APPARATUS FOR COMPONENT ASSOCIATION INFERENCE, FAILURE DIAGNOSIS AND MISCONFIGURATION DETECTION BASED ON HISTORICAL FAILURE DATA - A method (which can be computer implemented) fox inferring component associations among a plurality of components in a distributed computing system includes the steps of obtaining status information fox each pertinent component of the plurality of components, forming an N by D matrix, X, based on the status information, and factorizing the matrix X to obtain a first matrix indicative of the component associations to be inferred and a second matrix indicative of failure explanations for corresponding ones of the probe instances. N is a number of probe instances associated with a given time flame. D is a number of the plurality of components fox which the associations are to be inferred. Techniques are also presented for forming a database with the status information. | 12-18-2008 |
| 20090055684 | METHOD AND APPARATUS FOR EFFICIENT PROBLEM RESOLUTION VIA INCREMENTALLY CONSTRUCTED CAUSALITY MODEL BASED ON HISTORY DATA - A system for problem resolution in network and systems management includes a database of trouble ticket data including information fields for checked components and affected components, an automated model builder system that processes the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, and an automated problem analysis system that receives information indicative of a problem event and determines a cause of the problem event using the causality model. | 02-26-2009 |
| 20090262923 | METHOD FOR DISPATCHING SERVICE REQUESTS - Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents. | 10-22-2009 |
| 20100010791 | SYSTEM AND METHOD FOR CONSTRUCTING FLEXIBLE ORDERING TO IMPROVE PRODUCTIVITY AND EFFICIENCY IN PROCESS FLOWS - A plurality of equivalent representations of a process are identified. The process has a plurality of tasks. Each of the representations specifies a different order of the tasks. The plurality of equivalent representations are consolidated into a single representation. The single representation captures, in at least one flexible order grouping, at least two of the tasks that may be performed in more than one order. At least one constraint is specified for the at least one flexible order grouping. Techniques for merging two or more flexible representations are also provided. | 01-14-2010 |
| 20100010860 | SYSTEM AND METHOD FOR SOCIAL NETWORK ROUTING FOR REQUEST MATCHING IN ENTERPRISE ENVIRONMENTS - A plurality of requests for service are obtained, each of the requests specifying a description of work, at least one constraint, and at least one objective function. Each request is routed to a corresponding first target resource, according to a routing table, in a manner to satisfy the at least one constraint and the at least one objective function. Tracking is carried out to determine whether the first target resource accepts a given request, rejects the given request, or passes on the given request to a second resource. The routing table is updated based on the tracking. | 01-14-2010 |
