| Patent application number | Description | Published |
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| 20090006549 | SYSTEM AND METHOD FOR PROVIDING A COMMUNITY PORTAL FOR CHAT-BASED SUPPORT SERVICES - An approach is disclosed for providing a community portal for chat-based support services. Chat sessions corresponding to customer support service are established among multiple users and one or more agents. A community of the users is created during the chat sessions. | 01-01-2009 |
| 20090006550 | SYSTEM AND METHOD FOR PROVIDING AGENT MANAGED SUPPORT VIA INSTANT MESSAGING - An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session. | 01-01-2009 |
| 20100296641 | SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CRISIS MANAGEMENT SERVICES - An approach is provided for chat-based crisis management services. A crisis situation is recognized based on one or more events. Individuals needed for crisis management are identified and a bridge communication channel for a plurality of the identified individuals is facilitated. Data is shared among the identified individuals that participate in a chat session on the bridged communication channel. Dated exchanged among the participants is stored during the chat session. Access to the stored chat data is provided to the participants. | 11-25-2010 |
| 20100316213 | SYSTEM AND METHOD FOR PROVIDING INSTANT COMMUNICATION BASED CUSTOMER SUPPORT SERVICES USING VOICE RECOGNITION - An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for the agent, wherein the agent corresponds during the instant communication session by speech. Agent speech correspondence is converted during the instant communication session to text data. Agent correspondence is transmitted to the customer as text data. | 12-16-2010 |
| Patent application number | Description | Published |
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| 20100088142 | Bulk Material Ship Routing and Inventory Management Schedule Optimization - The present invention is a computational system to generate feasible marine transportation schedules given a proposed bulk material supply chain. The decision support tool will fulfill the objectives and scope defined above. The technology employed will require (a) the use of mathematical programming modeling techniques (mixed integer linear programming) to mathematically formulate the business problem, and (b) advanced proprietary solution methods to produce solutions satisfying all constraints of the mathematical model while optimizing an objective function. The decision support tool has the following capabilities: Read input data, Generate feasible bulk material ship Schedule, Evaluate bulk material ship Schedule with User-defined Objective Function, Allow Case comparison, Graphical user interface (GUI) for specifying input data and displaying results. | 04-08-2010 |
| 20100325075 | MARKOV DECISION PROCESS-BASED SUPPORT TOOL FOR RESERVOIR DEVELOPMENT PLANNING - A Markov decision process-based support tool for reservoir development planning can comprise a source of input data, an optimization model, a high fidelity model for simulating the reservoir, and one or more solution routines interfacing with the optimization model. The optimization model can consider unknown parameters having uncertainties directly within the optimization model. The model incorporates the flexibility that a decision-maker has in the real world and allows the decision-maker to adjust the decisions based on new information. The model can systematically address uncertain data, for example comprehensively or even taking all uncertain data into account. Accordingly, the optimization model can provide flexible or robust solutions that remain feasible over an uncertainty space. Once the reservoir model is optimized, final development plans may be generated. | 12-23-2010 |
| 20100332442 | STOCHASTIC PROGRAMMING-BASED DECISION SUPPORT TOOL FOR RESERVOIR DEVELOPMENT PLANNING - A stochastic programming-based decision support tool for reservoir development planning can comprise a source of input data, an optimization model, a high fidelity model for simulating the reservoir, and one or more solution routines interfacing with the optimization model. The optimization model can consider unknown parameters having uncertainties directly within the optimization model. The model incorporates the flexibility that a decision-maker has in the real world and allows the decision-maker to adjust the decisions based on new information. The model can systematically address uncertain data, for example comprehensively or even taking all uncertain data into account. Accordingly, the optimization model can provide flexible or robust solutions that remain feasible over an uncertainty space. Once the reservoir model is optimized, final development plans may be generated. | 12-30-2010 |
| 20110022363 | ROBUST OPTIMIZATION-BASED DECISION SUPPORT TOOL FOR RESERVOIR DEVELOPMENT PLANNING - A robust optimization-based decision support tool for reservoir development planning can comprise a source of input data, an optimization model, a high fidelity model for simulating the reservoir, and one or more solution routines interfacing with the optimization model. The optimization model can consider unknown parameters having uncertainties directly within the optimization model. The model can systematically address uncertain data, for example, comprehensively or even taking all uncertain data into account. Accordingly, the optimization model can provide flexible or robust optimization solutions that remain feasible over an uncertainty space. Once the reservoir model is optimized, final development plans may be generated. | 01-27-2011 |
| 20110238392 | Systems and Methods For Reservoir Development and Management Optimization - Systems and methods which implement surrogate (e.g., approximation) models to systematically reduce the parameter space in an optimization problem are shown. In certain embodiments, rigorous (e.g., higher fidelity) models are implemented with respect to the reduced parameter space provided by use of surrogate models to efficiently and more rapidly arrive at an optimized solution. Accordingly, certain embodiments build surrogate models of an actual simulation, and systematically reduce the number of design parameters used in the actual simulation to solve optimization problems using the actual simulation. A multi-stage method that facilitates optimization of decisions related to development planning and reservoir management may be provided. Iterative processing may be implemented with respect to a multi-stage optimization method. There may be uncertainty in various parameters, such as in reservoir parameters, which is taken into account according to certain embodiments. | 09-29-2011 |
