Patent application number | Description | Published |
20090097635 | METHOD AND APPARATUS FOR RESERVING A POSITION ON A QUEUE IN A SERVICE CENTER - The Service Call Reservation program reserves a location in a queue so that a caller does not have to stay on the line to keep a position in a queue. When a customer contacts a service center the Service Call Reservation program informs the customer of the expected wait time. If the customer believes that the wait period is too long, the customer will indicate that to the program, and the program will prompt the user to provide a preferred method of notification. | 04-16-2009 |
20100056187 | METHOD AND SYSTEM FOR PROVIDING CELLULAR TELEPHONE SUBSCRIPTION FOR E-MAIL THREADS - A method, system and computer-usable medium for providing a subscription to an e-mail message thread via a mobile device. A user may subscribe to an e-mail message thread utilizing a mobile device, based on a unique e-mail thread ID associated with the e-mail thread within the e-mail message itself. Updated data regarding the e-mail message thread can then be provided in response to activity associated with the e-mail message thread. The updated data can be provided in the form of, for example, a text message, a text-to-speech voicemail message, and so forth. Additionally, a telephone number associated with the mobile device can be added to a database stored in an e-mail server that manages the e-mail message and the e-mail message thread in order to subscribe to the e-mail message via a mobile device. SMS data associated with the user can also be added to the database. A user is permitted to subscribe or unsubscribe to the e-mail message/thread, in response to a selection of a particular option in the e-mail message itself. | 03-04-2010 |
20100251386 | METHOD FOR CREATING AUDIO-BASED ANNOTATIONS FOR AUDIOBOOKS - A computer implemented method, a data processing system, and a computer program publish an audio annotation of a media signal. A media player plays a media signal. The media player then records an audio annotation to the media signal. Responsive to recording the audio annotation to the media signal, the media player records an identifier to be associated with the media signal. The audio annotation is then published to a social networking host. | 09-30-2010 |
20120254419 | NOTIFICATION TO USERS OF EVENTS - A method and system for notifying users of events. User activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location. | 10-04-2012 |
20140058780 | NOTIFICATION TO USERS OF EVENTS - A method and system for notifying users of events. User activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location. | 02-27-2014 |
20140358615 | NOTIFICATION TO USERS OF EVENTS - A method and system for notifying users of events. Scheduled user activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. The change in the scheduled user activity is independent of the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location. | 12-04-2014 |
Patent application number | Description | Published |
20080317239 | Systems and Arrangements for Communicating with an Automated Interactive Telecommunications Service System - In one embodiment a method for accessing and interacting with an interactive telecommunications service system is disclosed. The method can include activating a programming mode, entering a plurality of keystrokes to create a keyed sequence where the keyed sequence can include a telephone number and a menu response sequence. The menu response sequence can control the menu driven portion of the telecom service system after the device is connected via a telecommunications network. The keyed sequence can include delays between each of the plurality of keystrokes. The delays can be recorded and a session identifier can also be recorded. The keyed sequence can be associated with the delays and the session identifier in response to the activated programming mode. Access to the service and results from a service request can be automated by the disclosed arrangements. | 12-25-2008 |
20130239064 | PHONE SERVICE MENUS - A method for receiving from a customer, customer subscription data at a menu tree service center prior to receiving a customer request from the customer, wherein the customer subscription data comprises at least one linked customer number linked to a spoken word or phrase. The method sends a service provider request for the linked customer number to the customer via the menu tree service center. The method receives a verbal response from the customer at the menu tree service center, wherein the verbal response comprises the spoken word or phrase. The method retrieves the linked customer number from the menu tree service center server based on the verbal response. The method sends the linked customer number to the service provider. | 09-12-2013 |
20130267264 | PROCESSING CELLULAR TELEPHONE SUBSCRIPTION FOR E-MAIL THREADS - A method and system for processing a subscription to an e-mail message thread. Short Message Service (SMS) data is assigned to a mobile device. Both a telephone number associated with the mobile device and the assigned SMS data are assigned to a setting in a database stored in an e-mail message server. A subscription to updates related to an e-mail message thread associated with the e-mail message server is created. The creation of the subscription includes correlating the telephone number and the SMS data to a unique e-mail message thread identifier of the e-mail message thread. The updates related to the e-mail message thread are sent to the mobile device via the e-mail message server. | 10-10-2013 |
20130301821 | SYSTEMS AND ARRANGEMENTS FOR COMMUNICATING WITH AN AUTOMATED INTERACTIVE TELECOMMUNICATIONS SERVICE SYSTEM - In one embodiment a method for accessing and interacting with an interactive telecommunications service system is disclosed. The method can include activating a programming mode, entering a plurality of keystrokes to create a keyed sequence where the keyed sequence can include a telephone number and a menu response sequence. The menu response sequence can control the menu driven portion of the telecom service system after the device is connected via a telecommunications network. The keyed sequence can include delays between each of the plurality of keystrokes. The delays can be recorded and a session identifier can also be recorded. The keyed sequence can be associated with the delays and the session identifier in response to the activated programming mode. Access to the service and results from a service request can be automated by the disclosed arrangements. | 11-14-2013 |