| Patent application number | Description | Published |
|---|
| 20080201071 | VEHICLE NAVIGATION SYSTEM AND METHOD - A vehicle navigation system and method. The system includes a unit located in a vehicle and coupled to a first network, a traffic information center coupled to a second network, and a server coupled to the first and second networks. A trip plan is generated according to navigation information, vehicle coordinates and trip request information received from the unit, and road information received from the traffic information center. The trip plan is sent to the unit for presentation. The trip plan includes trip overview information and voice prompts associated with one or more landmarks. A trip plan may be a tourist trip plan. | 08-21-2008 |
| 20080205620 | SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING - A system and method for managing hold times during automated call processing is provided. A call is received from a caller and assigned to a call session. Data is obtained from the caller and evaluated for caller attributes related to the call session. Hold times are identified during the call session. Response content is customized for at least one of the hold times using the caller attributes. The customized response content is provided to the caller during that hold time. | 08-28-2008 |
| 20080243515 | SYSTEM AND METHOD FOR PROVIDING AN AUTOMATED CALL CENTER INLINE ARCHITECTURE - A system and method for providing an automated call center inline architecture is provided. A plurality of grammar references and prompts are maintained on a script engine. A call is received through a telephony interface. Audio data is collected using the prompts from the script engine, which are transmitted to the telephony interface via a message server. Distributed speech recognition is performed on a speech server. The grammar references are received from the script engine via the message server. Speech results are determined by applying the grammar references to the audio data. A new grammar is formed from the speech results. Speech recognition results are identified by applying the new grammar to the audio data. The speech recognition results are received as a display on an agent console. | 10-02-2008 |
| 20080246592 | SYSTEM AND METHOD FOR MANAGING CUSTOMER QUEUING - A system and method for managing customer queuing is provided. A new request is received from a user. The new request is assigned to a queue. Placed requests waiting in the queue ahead of the new request are counted. The placed requests are compared to a request threshold. An upsell is provided to the user when the placed requests exceed the request threshold. The new request is released from the queue. The new request is satisfied by providing a response to the user. | 10-09-2008 |
| 20080267388 | SYSTEM AND METHOD FOR PROCESSING CALLS IN A CALL CENTER - A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is assigned. The incoming text messages are progressively visually presented throughout the call session to a live agent on an agent console operatively coupled to the session manager. The incoming text messages are progressively processed through a customer support scenario interactively monitored and controlled by the live agent via the agent console. The incoming text messages are processed through automated script execution in concert with the live agent. Outgoing text messages are converted into a synthesized speech stream. The synthesized speech stream is sent via the agent console to the caller. | 10-30-2008 |
| 20090030602 | System and method for reducing the amount of repetitive data sent by a server to a client for vehicle navigation - A system and method for reducing the amount of repetitive data sent by a server to a client for vehicle navigation. The system includes a computer-based vehicle unit located in a vehicle, a gateway configured to wirelessly send and receive trip information to and from the vehicle unit, and a computer-based server in communication with the gateway over a network. The vehicle unit wirelessly receives signals from a computer-based server that includes the desired navigation information in packet form. The vehicle unit includes a user interface component that presents the received navigation information and records user requests. The server processes the requests, generates a trip plan according to the navigation information and sends the generated trip plan back to the vehicle unit via a gateway when a request has been completed. | 01-29-2009 |
| 20090080640 | System and method for retaining calls into a call center - A system and method for retaining calls info a call center is provided. A multiplicity of calls is received into a call center. The nature of each call is determined and the calls are temporarily saved. One or more of the saved calls is retained by performing a plurality of evaluations against criteria. The saved calls that are not retained are discarded. Each of the saved calls retained are stored as a recording identified by the nature of each call. | 03-26-2009 |
| 20090161841 | SYSTEM AND METHOD FOR PROVIDING MESSAGE-BASED COMMUNICATIONS VIA A CENTRALIZED VOICE MESSAGE SERVER - A system and method for providing message-based communications via a centralized voice message server is provided. A plurality of communication devices are interfaced over a data network. A session is initiated upon receipt of a sign-in request from one of the communication devices. An identity of a user associated with that communication device is verified. The user is assigned to at least one discussion group, which includes one or more other signed-in users each associated with an other communication device located at a location removed from the communication device. A voice message is received on a message server from the user. The voice message is encrypted for each of the other signed-in users using keys unique to the other communication devices associated with the other signed-in users. The encrypted voice message is provided from the message server to the other signed-in users. | 06-25-2009 |
| 20100197327 | Mobile Communication Device Dynamic Service Application and Dynamic Service Application Scripting - A dynamic service application is stored and executed on a mobile or wireless communication device (e.g., a cellular telephone) to enable it to be programmed without specialized hardware, software, and other proprietary information. For example, dynamic service application programs or scripts may be entered directly by a user or may be received as a wireless or radiated digital message transmission. The dynamic service application executes the dynamic service application script, which is of a format to accommodate wireless or radiated transmission and storage on the device. The dynamic service application script may be written by a user on a computer or a mobile communication device or may be written with the aid of scripting “wizard” software. In addition to being received as radiated transmissions, dynamic service application scripts may also be sent as radiated transmissions from mobile communication devices to other devices or computers. | 08-05-2010 |
| 20100223005 | SYSTEM AND METHOD FOR REDUCING THE AMOUNT OF REPETITIVE DATA SENT BY A SERVER TO A CLIENT FOR VEHICLE NAVIGATION - A system and method for reducing the amount of repetitive data sent by a server to a client for vehicle navigation. The system includes a computer-based vehicle unit located in a vehicle, a gateway configured to wirelessly send and receive trip information to and from the vehicle unit, and a computer-based server in communication with the gateway over a network. The vehicle unit wirelessly receives signals from a computer-based server that includes the desired navigation information in packet form. The vehicle unit includes a user interface component that presents the received navigation information and records user requests. The server processes the requests, generates a trip plan according to the navigation information and sends the generated trip plan back to the vehicle unit via a gateway when a request has been completed. | 09-02-2010 |
| 20100274562 | SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL - A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received user voice input, and a communication component configured to send the front-end processed user voice input to a destination wirelessly over a network. The server system includes a communication component configured to receive the sent front-end processed user voice input, and a processor configured to complete voice recognition processing of the sent front-end processed user voice input. | 10-28-2010 |
| 20110004403 | VEHICLE NAVIGATION SYSTEM AND METHOD - A vehicle navigation system and method. The system includes a unit located in a vehicle and coupled to a first network, a traffic information center coupled to a second network, and a server coupled to the first and second networks. A trip plan is generated according to navigation information, vehicle coordinates and trip request information received from the unit, and road information received from the traffic information center. The trip plan is sent to the unit for presentation. The trip plan includes trip overview information and voice prompts associated with one or more landmarks. A trip plan may be a tourist trip plan. | 01-06-2011 |
| 20110066314 | SYSTEM AND METHOD FOR ADAPTABLE MOBILE INTERFACE - A system, method, and computer program product for automatically adjusting the output of presentation content based upon vehicle conditions. The method determines whether one of a plurality of vehicle conditions exists, such as conditions related to vehicle speed, rate of change in vehicle speed, rate of change in vehicle direction, vehicle emergencies, cellular phone or headphone activation, radar detector activation, noise level decibels above a certain value, etc. The method determines an output format based on the determined vehicle conditions. The method outputs at least a portion of the presentation content based on the determined output format. The determined output format includes display format information, such as text font or icon size information or map detail. The presentation content can also include audio content. | 03-17-2011 |
| 20110093189 | SYSTEM AND METHOD FOR REDUCING THE AMOUNT OF REPETITIVE DATA SENT BY A SERVER TO A CLIENT FOR VEHICLE NAVIGATION - A system and method for reducing the amount of repetitive data sent by a server to a client for vehicle navigation. The system includes a computer-based vehicle unit located in a vehicle, a gateway configured to wirelessly send and receive trip information to and from the vehicle unit, and a computer-based server in communication with the gateway over a network. The vehicle unit wirelessly receives signals from a computer-based server that includes the desired navigation information in packet form. The vehicle unit includes a user interface component that presents the received navigation information and records user requests. The server processes the requests, generates a trip plan according to the navigation information and sends the generated trip plan back to the vehicle unit via a gateway when a request has been completed. | 04-21-2011 |
