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Forrester
Audrey Forrester, Mearnskirk GB
| Patent application number | Description | Published |
|---|---|---|
| 20080288534 | CONTENT FEEDBACK IN A MULTIPLE-OWNER CONTENT MANAGEMENT SYSTEM - New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions. | 11-20-2008 |
Catherine Forrester, Vancouver CA
| Patent application number | Description | Published |
|---|---|---|
| 20090319291 | SYSTEMS AND METHODS FOR PROVIDING A SELF-SERVICE MECHANISM FOR OBTAINING ADDITIONAL MEDICAL OPINIONS BASED ON DIAGNOSTIC MEDICAL IMAGES - An apparatus and system are provided for facilitating a mechanism in which a patient or another person may utilize a system to request an independent second or subsequent read and a second or subsequent opinion relating to medical images that were provided by a previous physician. The apparatus and system also enable physicians desiring to provide second or subsequent reads and evaluations of medical images to be able receive payment for their services. The apparatus includes a processor configured to receive a medical image(s) and associated data initially evaluated by a previous physician and assign or select a physician identified in a list to provide a second or subsequent read of the medical images and associated data. The processor is capable of evaluating and sending the medical images and associated data to a first device and generating a second or subsequent medical opinion or diagnosis regarding the medical images. | 12-24-2009 |
Christopher Forrester, Kitchener CA
| Patent application number | Description | Published |
|---|---|---|
| 20090276067 | SYSTEM AND METHOD FOR ADJUSTING AN AUDIO SIGNAL - Disclosed is a system and method of adjusting a volume level for an audio signal for a communication device to comply with a quality threshold. The method comprises: obtaining a digitized signal value of the audio signal and monitoring for an increase in the volume level. In the method, upon determining that implementing the increase in the volume level would produce an output that would exceed the quality threshold, processing the signal value to produce a first output signal value for the audio signal utilizing a digital signal processing (DSP) device in the communication device, a processing filter defined in the digital signal processing device, a first set of adjustment parameters and the signal value. In the method, upon determining that implementing the increase in the volume level would not exceed the quality threshold processing the signal value to produce a second output signal value for the audio signal utilizing the DSP, the processing filter, a second set of adjustment parameters and the signal value. In the method, the first output signal and the second output signal both implement the increase in the volume level. | 11-05-2009 |
Christopher M. Forrester, Kitchener CA
| Patent application number | Description | Published |
|---|---|---|
| 20090061944 | METHOD AND APPARATUS ALLOWING FOR USER-SELECTABLE ACOUSTIC EQUALIZER SETTINGS FOR VOICE CALLS - A user is allowed to select an acoustic equalizer setting from among a plurality of predetermined acoustic equalizer settings. Upon receiving an indication of a selection of a given acoustic equalizer setting, a handheld telephony device processes voice call downlink audio, based on the given acoustic equalizer setting and drives an audio output device with the processed audio signal. | 03-05-2009 |
| 20110086629 | METHOD AND APPARATUS ALLOWING FOR USER-SELECTABLE ACOUSTIC EQUALIZER SETTINGS FOR VOICE CALLS - A user is allowed to select an acoustic equalizer setting from among a plurality of predetermined acoustic equalizer settings. Upon receiving an indication of a selection of a given acoustic equalizer setting, a handheld telephony device processes voice call downlink audio, based on the given acoustic equalizer setting and drives an audio output device with the processed audio signal. | 04-14-2011 |
John Forrester, New South Wales AU
| Patent application number | Description | Published |
|---|---|---|
| 20090191855 | CALL TO ACTION LOCKOUT SYSTEM AND METHOD - A Call-To-Action Lockout on a mobile device coupled to a data network is disclosed as a method and apparatus comprising providing a media application configured to respond to a control point associated with media content, providing media content which has at least one associated control point, triggering at least one control point while experiencing the media content; and performing an appropriate Call To Action Script (CTAS) in response to the triggered control point. | 07-30-2009 |
Martin Forrester, Trenton CA
| Patent application number | Description | Published |
|---|---|---|
| 20100215351 | Heatable Hose - A heatable hose ( | 08-26-2010 |
Martin E. Forrester, Trenton CA
| Patent application number | Description | Published |
|---|---|---|
| 20100224276 | Flexible, stretchable, crush resistant hose well suited for medical applications - A flexible, stretchable, crush resistant hose particularly well suited for supplying breathing gases to patients in medical applications and the like has a helix defined by coils of thermoplastic material, and a web of thermoplastic material bonded or welded to adjacent ones of the coils, preferably along inner diameter portions of the surfaces of the coils. The web extends radially outwardly from between the adjacent coils to define a helical reverse-direction crease at a maximum outer diameter of the hose when the hose is in a normal minimal-length condition wherein the coils are situated side-by-side sandwiching portions of the web therebetween. The thermoplastic material of hose is stress relieved by an annealing process after the hose is formed, to enhance the flexibility of the hose and the ease with which the hose can be extended. | 09-09-2010 |
Matthew Charles Forrester, New Waltham GB
| Patent application number | Description | Published |
|---|---|---|
| 20090287610 | Data Processing - A data processing procedure is shown in which the processed data includes data representing negotiations for the purchasing of a package of inventory, taking the form of offers and counter offers between a single major party and a plurality of minor parties, and data stored in a database representing details of the items of inventory available for sale. The procedure identifies a package of inventory from the database and presents a major graphical user interface to a major party that shows data from each of a plurality of participating minor parties. Minor graphical interfaces are presented to each of the minor parties that show a first indication of time remaining ( | 11-19-2009 |
Neil Forrester, Brighton GB
| Patent application number | Description | Published |
|---|---|---|
| 20090299830 | DATA ANALYSIS AND FLOW CONTROL SYSTEM - A computer implemented method and system for analysing and identifying the flow of internal and external communications in a large enterprise by collecting and analysing data relating to the information flow. The system comprises: a capture component adapted to capture communication activity data comprising communication data relating to the type of communication and organisational data relating to parties participating in the communication, the capture component further adapted to transform the communication data into a common format in dependence on the type of communication activity; an analysis component adapted to analyse the transformed data to identify patterns of communications and variances from previous patterns of communications; and, a presentation component adapted to present the data or results of data analysis. | 12-03-2009 |