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Fama
Jason Fama, Redwood City, CA US
| Patent application number | Description | Published |
|---|---|---|
| 20080300955 | System and Method for Multi-Week Scheduling - Systems and methods of scheduling a customer center workforce are disclosed. One exemplary method comprises ordering a set of slots in the scheduling period to be bound to worker shifts. The method further comprises binding a first portion of the worker shifts within a domain to the ordered set of slots to produce a first schedule. The first schedule has a first evaluation factor. The method further comprises comparing the first evaluation factor to a second evaluation factor. The method further comprises outputting a selected schedule based on the comparison. | 12-04-2008 |
| 20080300963 | System and Method for Long Term Forecasting - Systems and methods of strategic forecasting of demand are disclosed. One such method comprises receiving demand data and computing a variant factor associated with a variant. The variant includes a variant date and a measure of demand on the variant date. The method further includes generating a strategic forecast. The strategic forecast includes a forecast for the variant date, based on the variant factor and on the demand data for the variant date. | 12-04-2008 |
| 20100172485 | SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS - A system for allocating contact center resources among geographically distributed sub-centers of an enterprise comprises a processing system. The processing system is configured to create a distributed campaign for the enterprise, create a workload forecast of events for the distributed campaign, wherein the processing system, to create the workload forecast, is configured to treat the geographically distributed sub-centers as being co-located in a virtual contact center, execute a discrete event-based simulation utilizing the virtual contact center to allocate the events to the contact center resources, wherein the processing system, to execute the discrete event-based simulation, is configured to treat the contact center resources as being co-located in the virtual contact center, and determine recommended allocations of the contact center resources among the geographically distributed sub-centers based on a relative distribution of the events allocated to the contact center resources at the geographically distributed sub-centers. | 07-08-2010 |
| 20110112879 | METHOD AND APPARATUS TO MANAGE A WORKFORCE - A method for managing a workforce is provided. The method includes identifying customer interactions corresponding to an initial work volume handled by a workforce, and identifying comments within the customer interactions related to at least one performance goal used to generate the initial work schedule. The method also includes generating feedback information based on the comments to be used when generating a subsequent schedule. | 05-12-2011 |
Jason Fama, Foster City, CA US
| Patent application number | Description | Published |
|---|---|---|
| 20100114644 | SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS - Systems and methods for scheduling workforces are provided. In this regard, a representative method includes: generating a forecast requirement related to a volume of work to be handled by a first workforce and a second workforce, wherein the second workforce is remote from the first workforce; generating work schedules for personnel of the second workforce based on the forecast requirement and skills of the personnel of the second workforce; receiving information corresponding to the work schedules and the skills of the personnel of the second workforce that share work with the first workforce, wherein the work schedules comprise activities; correlating the skills contained in the information with skills that are to be used for scheduling personnel of the first workforce; correlating the activities contained in the information with activities that are to be used for scheduling the personnel of the first workforce; and generating work schedules for the personnel of the first workforce based, at least in part, on a correlation between the skills of the personnel of the second workforce and the first workforce and a correlation between the activities of the personnel of the second workforce and the first workforce. | 05-06-2010 |
| 20100114645 | SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE - Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, a method of workforce scheduling to handle an expected workload comprises, in an instruction execution system, receiving a first workforce schedule describing existing assignments of a plurality of workers to a plurality of shifts, each of the shifts being associated with a time range and a day; in response to a variance in the expected workload, selecting a modification to the first workforce schedule required to handle the variance in the expected workload during the day; and producing a second workforce schedule that modifies the length of at least one of the plurality of shifts to accommodate the modification to the first workforce schedule. | 05-06-2010 |
Jody Fama, San Mateo, CA US
| Patent application number | Description | Published |
|---|---|---|
| 20100153847 | USER DEFORMATION OF MOVIE CHARACTER IMAGES - A method or apparatus permits a user to input anatomical feature deformations of character images of a video or movie for display during the video or movie. The user views a video and may select particular anatomical features of the video. In response to the input, the method or apparatus generates a deformed anatomical feature corresponding to the selected anatomical feature. The deformed anatomical feature is displayed in place of the selected anatomical feature during the video. The method or apparatus may then automatically generate modifications of the deformed anatomical feature for display with additional frames of the video so that the modifications correspond to orientation and position changes of the selected anatomical feature in additional frames of the video. | 06-17-2010 |
Leo A. Fama, Winchester, MA US
| Patent application number | Description | Published |
|---|---|---|
| 20090236520 | METHOD AND APPARATUS ALLOWING SIMULTANEOUS DIRECT OBSERVATION AND ELECTRONIC CAPTURE OF SCINTILLATION IMAGES IN AN ELECTRON MICROSCOPE - A method and apparatus allowing for simultaneous direct viewing and electronic capture of images in an electron microscope (TEM). For this, the usual opaque direct viewing plate in the TEM is replaced in form and in function by a two-sided direct viewing plate including at least one scintillator. This plate produces light emissions from both its upper and lower surfaces, which allows an electronic camera below the plate to be used simultaneously with direct human viewing from above the plate. The method and apparatus are also compatible with traditional permanent image recording units that are often desired in such microscopes. | 09-24-2009 |