Fama
Antonio Fama, Kirkland CA
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20150084769 | APPARATUS AND METHODS FOR GEOLOCATING AN INDIVIDUAL WITH RESPECT TO A PERIMETER - An improved wearable locator has an ultra-low power RF transceiver, GPS receiver, cellular network RF transceiver, processor, programmable non-volatile memory, LCD display, accelerometer and rechargeable battery. To ensure that the locator is within a perimeter, it can cooperate with a subordinate unit that includes an ultra-low power RF transceiver, processor, power supply, DC charging output, rechargeable battery, visual, audible and tactile enunciators and pushbutton, and can be plugged into an outlet or be unplugged and be mobile. Other wireless units can be used to define a perimeter. | 03-26-2015 |
Jason Fama, Foster City, CA US
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20100114644 | SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS - Systems and methods for scheduling workforces are provided. In this regard, a representative method includes: generating a forecast requirement related to a volume of work to be handled by a first workforce and a second workforce, wherein the second workforce is remote from the first workforce; generating work schedules for personnel of the second workforce based on the forecast requirement and skills of the personnel of the second workforce; receiving information corresponding to the work schedules and the skills of the personnel of the second workforce that share work with the first workforce, wherein the work schedules comprise activities; correlating the skills contained in the information with skills that are to be used for scheduling personnel of the first workforce; correlating the activities contained in the information with activities that are to be used for scheduling the personnel of the first workforce; and generating work schedules for the personnel of the first workforce based, at least in part, on a correlation between the skills of the personnel of the second workforce and the first workforce and a correlation between the activities of the personnel of the second workforce and the first workforce. | 05-06-2010 |
20100114645 | SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE - Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, a method of workforce scheduling to handle an expected workload comprises, in an instruction execution system, receiving a first workforce schedule describing existing assignments of a plurality of workers to a plurality of shifts, each of the shifts being associated with a time range and a day; in response to a variance in the expected workload, selecting a modification to the first workforce schedule required to handle the variance in the expected workload during the day; and producing a second workforce schedule that modifies the length of at least one of the plurality of shifts to accommodate the modification to the first workforce schedule. | 05-06-2010 |
Jason Fama, Redwood City, CA US
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20080300955 | System and Method for Multi-Week Scheduling - Systems and methods of scheduling a customer center workforce are disclosed. One exemplary method comprises ordering a set of slots in the scheduling period to be bound to worker shifts. The method further comprises binding a first portion of the worker shifts within a domain to the ordered set of slots to produce a first schedule. The first schedule has a first evaluation factor. The method further comprises comparing the first evaluation factor to a second evaluation factor. The method further comprises outputting a selected schedule based on the comparison. | 12-04-2008 |
20080300963 | System and Method for Long Term Forecasting - Systems and methods of strategic forecasting of demand are disclosed. One such method comprises receiving demand data and computing a variant factor associated with a variant. The variant includes a variant date and a measure of demand on the variant date. The method further includes generating a strategic forecast. The strategic forecast includes a forecast for the variant date, based on the variant factor and on the demand data for the variant date. | 12-04-2008 |
20100172485 | SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS - A system for allocating contact center resources among geographically distributed sub-centers of an enterprise comprises a processing system. The processing system is configured to create a distributed campaign for the enterprise, create a workload forecast of events for the distributed campaign, wherein the processing system, to create the workload forecast, is configured to treat the geographically distributed sub-centers as being co-located in a virtual contact center, execute a discrete event-based simulation utilizing the virtual contact center to allocate the events to the contact center resources, wherein the processing system, to execute the discrete event-based simulation, is configured to treat the contact center resources as being co-located in the virtual contact center, and determine recommended allocations of the contact center resources among the geographically distributed sub-centers based on a relative distribution of the events allocated to the contact center resources at the geographically distributed sub-centers. | 07-08-2010 |
20110112879 | METHOD AND APPARATUS TO MANAGE A WORKFORCE - A method for managing a workforce is provided. The method includes identifying customer interactions corresponding to an initial work volume handled by a workforce, and identifying comments within the customer interactions related to at least one performance goal used to generate the initial work schedule. The method also includes generating feedback information based on the comments to be used when generating a subsequent schedule. | 05-12-2011 |
20110295639 | SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE - Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises the steps of: collecting an agent activity of a first class and an agent activity of a second class; and displaying the agent activity of the first class and the agent activity of the second class along the same timeline axis. The agent activities are collected from a contact center data source. The second class is different from the first class. Both activities are associated with the same agent. Each activity is derived from a different virtual data source. | 12-01-2011 |
20120072254 | SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES - Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce in accordance with the campaign to produce a plurality of interactions, at least one of the interactions involving a customer and a first agent of a contact center, at least another of the interactions involving a customer and a second agent of a branch office or back office; measuring performance of the first agent and the second agent on at least a portion of the interactions to produce a set of quality metrics for the agents; combining at least a portion of quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign. | 03-22-2012 |
20120224679 | SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTS - A system for scheduling outbound agents comprises an instruction execution system. The instruction execution system is configured to identify a workload comprising a plurality of outbound contacts. The instruction execution system is further configured to receive historical information comprising connection rates of past outgoing contact attempts. The instruction execution system is further configured to schedule the outbound contacts based at least on the connection rates of the past outgoing contact attempts. | 09-06-2012 |
Jody Fama, San Mateo, CA US
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20100153847 | USER DEFORMATION OF MOVIE CHARACTER IMAGES - A method or apparatus permits a user to input anatomical feature deformations of character images of a video or movie for display during the video or movie. The user views a video and may select particular anatomical features of the video. In response to the input, the method or apparatus generates a deformed anatomical feature corresponding to the selected anatomical feature. The deformed anatomical feature is displayed in place of the selected anatomical feature during the video. The method or apparatus may then automatically generate modifications of the deformed anatomical feature for display with additional frames of the video so that the modifications correspond to orientation and position changes of the selected anatomical feature in additional frames of the video. | 06-17-2010 |
Leo A. Fama, Winchester, MA US
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20090236520 | METHOD AND APPARATUS ALLOWING SIMULTANEOUS DIRECT OBSERVATION AND ELECTRONIC CAPTURE OF SCINTILLATION IMAGES IN AN ELECTRON MICROSCOPE - A method and apparatus allowing for simultaneous direct viewing and electronic capture of images in an electron microscope (TEM). For this, the usual opaque direct viewing plate in the TEM is replaced in form and in function by a two-sided direct viewing plate including at least one scintillator. This plate produces light emissions from both its upper and lower surfaces, which allows an electronic camera below the plate to be used simultaneously with direct human viewing from above the plate. The method and apparatus are also compatible with traditional permanent image recording units that are often desired in such microscopes. | 09-24-2009 |
Lucia Mercedes Fama, Buenos Aires AR
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20130034638 | BIODEGRADABLE, BIOCOMPATIBLE AND NON-TOXIC MATERIAL, SHEETS CONSISTING OF SAID MATERIAL AND THE USE THEREOF IN FOOD, PHARMACEUTICAL, COSMETIC AND CLEANING PRODUCTS - A biodegradable, biocompatible and non-toxic material is disclosed, which may be used to isolate and/or to protect a product from the environment, wherein said material comprises a matrix composed by starch, glycerol and starch nano-crystals dispersed in said matrix. The material may be used in the form of foils, sheets, films, coatings, gels, etc, to isolate and/or to protect a product from the environment. The material may be used to isolate and or to protect food, pharmaceutical, cosmetic and cleaning products. | 02-07-2013 |
Salvatore J. Fama, Monroe Township, NJ US
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20140174367 | METHOD AND APPARATUS FOR FEEDING AND ATTRACTING WILDLIFE - A container for feeding and/or attracting animals, which may have a cylindrical body portion, a top end, and a bottom end opposing the top end, which together define an inside chamber. Each of the top end and the bottom end of the container may be substantially perpendicular to the cylindrical body portion. The cylindrical body portion may have first plurality of openings leading to the enclosed chamber. The apparatus further may be further comprised a plurality of feed particles within the inside chamber, such that one or more of the plurality of feed particles are smaller than each of the first plurality of openings. The bottom end may have a second plurality of openings leading to the inside chamber, each of which are larger than one or more of the plurality of feed particles. The apparatus may further include a pole device, to which the container may be attached. | 06-26-2014 |