Patent application number | Description | Published |
20110110362 | QUANTUM AND PROMISCUOUS USER AGENTS - A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices. | 05-12-2011 |
20120079099 | SYSTEM AND METHOD FOR A CONTEXT-BASED RICH COMMUNICATION LOG - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating a context-based rich communication log. A system configured to practice the method performs a context-based analysis of a history of communication sessions over at least two communication modalities, wherein the context-based analysis considers semantic meaning, temporal relationship, and user activities. The system generates associations between the communication sessions based on the context-based analysis, and generates the context-based rich communication log based on the associations. The context-based analysis can be based on time, session participant identifications, ongoing events, and/or on-demand queries of the communication sessions. The system can then present the context-based rich communication log to a user. The context-based rich communication log can be used as part of at least one of a predictive contacts application, a topic analyzer, a conferencing application, and a personal communication assistant, for example. | 03-29-2012 |
20120221638 | SYSTEM AND METHOD FOR ADVANCED COMMUNICATION THREAD ANALYSIS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for forming communication threads. A system configured to practice the method receives a first log of first communications in a first modality and receives a second log of second communications in a second modality. Then, the system analyzes the first log and the second log to determine relationships between the first communications and the second communications. The system identifies, based on the relationships, sets of communications having a relationship strength above a threshold, and can form communication threads based on the sets of communications. The system can form communication threads by adding a meta-data tag to a communication unit. Example modalities include short message service (SMS), text, instant messages, phone calls, video calls, emails, events, social networking, and voicemail. The system can further rank the importance of communications threads based on user actions, to yield an importance value. | 08-30-2012 |
20130086481 | SYSTEM AND METHOD FOR ADAPTIVE COMMUNICATION USER INTERFACE - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for implementing, via a communication device, a set of algorithms to learn about user's usage of the device and provide automated customization to the device's user interface to improve ease of use and productivity of the end-user. This approach does not require the user's involvement by manually customizing the user interface, such as by setting up a speed dial list or a screen layout. The system automates rendering decisions and the content that is rendered based on the usage information. For example, if a user consistently calls a number every Tuesday and Wednesday morning regardless of scheduled calendar information, the communication device can provide a dynamic widget in the user interface for easy access to that number every Tuesday and Wednesday morning. The user can dial the number easily via the widget without the dial pad or a contacts application. | 04-04-2013 |
20130156026 | QUANTUM AND PROMISCUOUS USER AGENTS - A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices. | 06-20-2013 |
20130163741 | SYSTEM AND METHOD FOR ENHANCED CALL ROUTING - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhanced call routing. A system configured to practice the method determines the communicative intent of a caller based on the caller's identity, communication history, job title, and/or other factors. Based on this communicative intent, the system develops a list of most probable call destinations. From this list of most probable call destinations, the system selects the most-likely call destination the destination most likely to meet the needs of the caller based on the subject received. Then the system can initialize communications are then initialized between the user and the most-likely call destination. | 06-27-2013 |
20130259026 | SYSTEM AND METHOD TO INFLUENCE SIP ROUTING BY SEQUENCED APPLICATIONS - System and method to influence routing of a call by a sequenced application from among a plurality of sequenced applications, the method including: receiving a header for the call, the header comprising at least one directive from one or more of the plurality of sequenced applications; arbitrating conflicts from among the at least one directive in the header, in order to determine a set of sequenced application headers to at least partially execute; and at least partially executing the set of sequenced application headers. | 10-03-2013 |
20140095576 | SYSTEM AND METHOD FOR CLASSIFICATION OF MEDIA IN VOIP SESSIONS WITH RTP SOURCE PROFILING/TAGGING - System and method to perform a directive by a first SIP User Agent (UA) engaged in a peer-to-peer communication session with a second SIP User Agent (UA), the method including: arming the first SIP User Agent (UA) to define the directive; setting a trigger condition in the first SIP User Agent (UA) to perform the directive if the trigger condition becomes true; monitoring, by use of a processor within the first SIP User Agent (UA), for the trigger condition in the communication session; and if the trigger condition becomes true, performing by use of a processor the directive without usage of a back-to-back user agent. | 04-03-2014 |
20150052208 | INVOCATION OF SEQUENCED APPLICATIONS BASED ON DYNAMIC PARAMETERS - Systems and methods are described for selecting applications for incorporation into an application sequence. The selected applications provide one or more features to a communication session and the order of applications selected for the application sequence depends, at least in part, on one or more dynamic parameters. The consideration of dynamic parameters for application sequencing provides a more flexible alternative to traditional application sequencing based on static parameters, like user identities. | 02-19-2015 |