Patent application number | Description | Published |
20080294435 | System and Method for Remote Speech Recognition - A system and method for remote speech recognition includes one or more customer premise equipment, a speech engine, and a communication engine. The customer premise equipment interfaces with a host from which the customer premise equipment is remotely located. The speech engine, remotely located from the host, recognizes a plurality of speech spoken by a user of the customer premise equipment and translates the speech into the language of the host. The speech engine further converts the recognized speech into one or more text data packets where the text data packets include the recognized speech as data instead of voice. The communication engine encrypts the text data packets and transmits the text data packets to the host. Transmitting data instead of voice to the host reduces the computational demands on the host. Additionally, the communication engine receives a plurality of information from the host. | 11-27-2008 |
20090122965 | Method and System For Routing Calls Based On a Language Preference - Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference. | 05-14-2009 |
20090180596 | System and method for broadcasting packetized voice messages - A system and method are disclosed for broadcasting Voice over Internet Protocol (VoIP) messages. A method incorporating teachings of the present disclosure may include receiving an indication that a message should be delivered to a plurality of recipients. In response, contact information for the plurality of recipients may be identified, and an outbound packetized call to each of the recipients may be launched. In practice, the packetized call may be in a VoIP form or some other appropriate packetized form. If a call is answered, the call may be connected to a multicast server capable of playing the to-be-delivered message. | 07-16-2009 |
20090274279 | VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM - A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VOIP) technology. | 11-05-2009 |
20100020957 | System and Method for Facilitating a Custom Ring in Connection with a Call - A system and method are disclosed for facilitating a custom ring in connection with a call. A ring tone delivery system may include an interface operable to receive a calling signal that indicates a request to place a call from a calling party to a communication device of a called party. The system may also include a network node communicatively coupled to the interface. The network node may be operable to determine whether the calling party is able to use a calling party selected ring tone. The network node may also be operable to determine whether the communication device will accept the calling party selected ring tone. The network node sends the calling party selected ring tone to the communication device when the calling party is able to use the calling party selected ring tone and when the communication device will accept the calling party selected ring tone. | 01-28-2010 |
20100080373 | Voice Over IP Method Of Determining Caller Identification - Before completing a call initiated at a calling telephony device for a called telephony device; caller identification information for the calling telephony device is obtained for the call. If standard caller identification information is not available, the caller is prompted to provide spoken caller identification information. The caller identification information is communicated to the called telephony device via a connectionless protocol such as VoIP where a continuing connection does not exist between communicating end points. The called party is given call disposition options. The process which controls this operation may be located anywhere in the network, including at switching equipment and at the called telephony device. | 04-01-2010 |
20110206190 | METHOD AND SYSTEM FOR ROUTING CALLS BASED ON A LANGUAGE PREFERENCE - A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database. | 08-25-2011 |
20120163563 | METHOD AND SYSTEM FOR ROUTING CALLS BASED ON A LANGUAGE PREFERENCE - A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database, and routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual. | 06-28-2012 |
20120300918 | System and Method for Facilitating a Custom Ring in Connection with a Call - A system and method are disclosed for providing a custom ring tone in connection with a call. In a particular embodiment, a method includes receiving, at a communication system, an indication to provide a customized ring tone associated with a call to a callee device. The method further includes delivering at least a portion of the customized ring tone to the callee device from the communication system when the callee device is determined to be operable to output the customized ring tone. | 11-29-2012 |
20130028402 | System and Method for Broadcasting Packetized Voice Messages - A particular method includes initiating outbound calls associated with at least two recipients that are to receive a notification message. The outbound calls include a first call to a first telephone address associated with a first recipient of the at least two recipients. The method further includes, in response to a determination that the first call is unanswered, initiating a second call to a second telephone address associated with the first recipient and initiating generation of an email message to an electronic mail address associated with the first recipient. | 01-31-2013 |
20130142317 | VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM - A personal interactive voice response service node includes a memory that stores executable instructions, and a processor that executes the executable instructions. The personal interactive voice response service node accepts personalized instructions to define interactive voice response service node prompts on behalf of an individual assigned a communications address serviced by the personal interactive voice response service node. The personal interactive voice response service node accepts personalized instructions to define actions to take in response to selections of corresponding interactive voice response service node prompts. When executed by the processor, the executable instructions cause the personal interactive voice response service node to identify a selection of an interactive voice response service node prompt and execute an action associated with the selection identified. | 06-06-2013 |
20130156179 | METHOD AND SYSTEM FOR ROUTING CALLS BASED ON A LANGUAGE PREFERENCE - A method processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, prompting the caller to select a language preference when the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in an electronic database. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database. | 06-20-2013 |
20130215883 | System and Method of Presenting Caller Identification Information at a Voice Over Internet Protocol Communication Device - A method includes receiving a call from communication device associated with a caller. The call is directed to a second communication device associated with a callee. The method includes determining whether a caller profile associated with the caller is available. The method includes searching at least two networks in response to determining that the caller profile is not available. The method includes creating the caller profile based on the search of the at least two networks and populating a caller identification portal with at least one of a plurality identification characteristics included in the caller profile. | 08-22-2013 |