| Patent application number | Description | Published |
|---|
| 20090125366 | METHOD AND SYSTEM FOR DYNAMIC ADAPTATION OF WORKFLOWS - A workflow management method for a workflow system comprises registering events recognized by one or more workflows in a workflow event registry, registering new dependency information in an event dependency registry, and registering corrective actions in an event handling directives module. Further, upon receipt of an event, the method comprises identifying workflows that have a dependency associated with the received event, forwarding the event to dependent workflows which recognize the event, determining, with reference to the event handling directives module, corrective actions for dependent workflows which do not recognize the event, and instructing, by way of recognized events, the dependent workflows which do not recognize the event to perform the corrective actions. | 05-14-2009 |
| 20090129575 | System And Computer Program Product For Creating A Telecommunications Application - Techniques for using a proxy model to encapsulate one or more telecommunications (telecom) functionalities are provided. The techniques include generating a proxy model, wherein the proxy model comprises at least one of a representation module, an implementation module, a metadata module, one or more utility snippet modules, one or more unit test code modules and a module linking to one or more blogs, and using the proxy model to encapsulate one or more telecom functionalities. Techniques are also provided for creating a telecom service using the proxy model. | 05-21-2009 |
| 20090132220 | Method For Creating A Telecommunications Application - Techniques for using a proxy model to encapsulate one or more telecommunications (telecom) functionalities are provided. The techniques include generating a proxy model, wherein the proxy model comprises at least one of a representation module, an implementation module, a metadata module, one or more utility snippet modules, one or more unit test code modules and a module linking to one or more blogs, and using the proxy model to encapsulate one or more telecom functionalities. Techniques are also provided for creating a telecom service using the proxy model. | 05-21-2009 |
| 20090138262 | SYSTEMS AND METHODS TO INDEX AND SEARCH VOICE SITES - A method comprises crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided. | 05-28-2009 |
| 20090138269 | SYSTEM AND METHOD FOR ENABLING VOICE DRIVEN INTERACTIONS AMONG MULTIPLE IVR'S, CONSTITUTING A VOICE WORKFLOW - A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information. | 05-28-2009 |
| 20090190729 | SYSTEM AND COMPUTER PROGRAM PRODUCT FOR PREDICTING CHURNERS IN A TELECOMMUNICATIONS NETWORK - Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied to the graph to identify, based on the graph and the previously churned customers, the potential churning customers. | 07-30-2009 |
| 20090192809 | METHOD FOR PREDICTING CHURNERS IN A TELECOMMUNICATIONS NETWORK - Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied to the graph to identify, based on the graph and the previously churned customers, the potential churning customers. | 07-30-2009 |
| 20090232287 | Telecom Web Browsers, and Methods for Defining a Telecom Web Browser - A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided. | 09-17-2009 |
| 20100077018 | Virtual Presence Server - Techniques are disclosed for generating and managing presentities in accordance with a virtual presence server. By way of example, a method for requesting information from at least one server comprises the following steps. A client request, which expresses a request that can not be satisfied by a single existing presentity, is obtained at an intermediate server, wherein the intermediate server operates as a virtual presence server. The virtual presence server (i.e., intermediate server) creates a set of software objects for a virtual presentity, the set of objects embodying logic to combine presence information from one or more of existing presentities and external information sources, in accordance with at least one existing presence server. The virtual presence server creates an association between the request of the client and the created virtual presentity that allows the presence information to be propagated back to the client. | 03-25-2010 |
| 20100306119 | Forming Dynamic Real-Time Activity Groups - Techniques for forming a real-time activity group are provided. The techniques include creating a set of one or more users, annotating each user in the set with one or more corresponding real-time attributes, and using the one or more real-time attributes to identify one or more connections between the one or more users in the set to form a real-time activity group within the set of one or more users, wherein the one or more connections are based on an activity request. | 12-02-2010 |
| 20110015963 | Real-Time Enterprise Workforce Management - Techniques for enabling real-time enterprise workforce management over a telecom network are provided. The techniques include receiving real-time workforce information from one or more telecom networks, and using the real-time information for dynamic load optimization to enable real-time enterprise workforce management. | 01-20-2011 |
| 20110015987 | SYSTEMS AND METHODS FOR MARKETING TO MOBILE DEVICES - Systems and methods of marketing to mobile devices are provided. Other methods, apparatus, and computer readable media are also provided. | 01-20-2011 |
