Patent application number | Description | Published |
20090144139 | SYSTEM AND METHOD OF FACILITATING COMMERCIAL TRANSACTIONS USING CONTENT ADDED TO WEB SITES - A method and apparatus is provided for use in facilitating commercial transactions using content added to web sites. In one example, content added to web sites includes one or more coupon widgets selected by the profile owner. In the context of social networks, the invention provides tools for businesses that leverage word of mouth marketing with their loyal customers. | 06-04-2009 |
20100169363 | SYSTEM AND METHOD FOR MANAGING AND DISPLAYING ADDITIVE CONTENT IN A WEB BROWSER - A method and apparatus is provided for use with a web browser for managing and displaying additive content relating to web sites. For example, users can associate user generated content with third party web pages and to customize the visibility of this content based on multiple modes of authentication. Users may also manage personal profiles and contact lists over multiple social networks. Users can even monetize their popularity by hosting advertisements and being paid based on their respective level of viewer ship. Various other features are also available for use by users that will enhance their web browsing and social networking experience and provide the users with increased control of their personal profiles. | 07-01-2010 |
20130282417 | SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM - The present invention relates to customer relationship management systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality to match customer service environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes. | 10-24-2013 |
20130282594 | SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM - The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes. | 10-24-2013 |
20130282603 | SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM - The present invention relates to customer relationship management systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality to match customer service environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes. | 10-24-2013 |
20140278785 | SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM - The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes. | 09-18-2014 |