Patent application number | Description | Published |
20080298560 | APPARATUS SYSTEM AND METHOD FOR WEB-BASED PHONE SERVICES - An apparatus, system, and method are disclosed for providing web-based phone services. Phone calls are initiated by a user control on a web page. A calling module uniquely identifies the telephone call and initiates calling by a dialer. Once the telephone call is established, auxiliary functions such as call monitoring, recording, transfer, or conference calling may be initiated for the call. Additional controls corresponding to the auxiliary functions may provided on the web page or a related web page. The web pages used to provide the user controls may stateless web pages. | 12-04-2008 |
20090100139 | APPARATUS SYSTEM AND METHOD FOR RESPONDING TO WEB FORM INQUIRIES - An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans. | 04-16-2009 |
20090154686 | SYSTEMS AND METHODS FOR ENHANCED USER COMMUNICATIONS - Systems and methods are disclosed for responding to user communications. | 06-18-2009 |
20100088290 | USER-SPECIFIC CONTACT APPARATUS AND METHOD - An apparatus and method are disclosed for detecting online activity by a user and contacting the user in conjunction with a preferred response plan. | 04-08-2010 |
20140114997 | System and Method for Responding to Web Form Inquiries - An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans. | 04-24-2014 |
20140143344 | Systems and Methods for Transferring Personal Session Information for Telephonic Use - Disclosed herein are systems and associated methods for operating web interactive services in conjunction with communication services, linking the communication with the interaction by means of a session-specific identifier such as a telephone number. During the course of a web session, user interaction information may be collected, that information potentially indicating subjects of interest to a user associated with the session-specific identifier. In the event the user uses the identifier make a contact regarding the information, the identifier can be used to associate the interaction information and subjects of interest, such that the contact may have that information and those subjects available to assist a user making contact. Interaction and subject information may also be used to customize the interaction with a contacting user with regard to the routing of a telephone call, a greeting, a product or service offering, or other communication. | 05-22-2014 |
20140279739 | RESOLVING AND MERGING DUPLICATE RECORDS USING MACHINE LEARNING - According to various embodiments of the present invention, an automated technique is implemented for resolving and merging fields accurately and reliably, given a set of duplicated records that represents a same entity. In at least one embodiment, a system is implemented that uses a machine learning (ML) method, to train a model from training data, and to learn from users how to efficiently resolve and merge fields. In at least one embodiment, the method of the present invention builds feature vectors as input for its ML method. In at least one embodiment, the system and method of the present invention apply Hierarchical Based Sequencing (HBS) and/or Multiple Output Relaxation (MOR) models in resolving and merging fields. Training data for the ML method can come from any suitable source or combination of sources. | 09-18-2014 |
20140372344 | Adaptive User Interfaces - According to various embodiments, user performance and/or motivation for a computing system may be maximized by optimizing one or more target components of a user interface of the computing system. The target components may be aspects of the user interface that is perceived by the user. One or more input features and one or more output features may be identified, and data regarding these input and output features may be gathered. This data may be compared with the results generated by a set of candidate artificial intelligence algorithms to determine which of them provides the best fit with the data collected. Then, the selected artificial intelligence algorithm may be applied to the user interface to iteratively change the target components over time until the optimal settings for each user are discovered. | 12-18-2014 |