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David Murray
David Murray, Galway IE
| Patent application number | Description | Published |
|---|---|---|
| 20080298253 | Managing Recordings of Communications Sessions - A device for recording the content of live communications sessions allocates each session with a unique identifier which is also communicated to a server, exchange, switch or endpoint having control of that session. A log of events occurring in the session is updated with the unique identifier of the recorded content, and following the session, the log of events is communicated to the recording device, indexed under the unique identifier, and stored with the recorded content of the session itself | 12-04-2008 |
| 20100091967 | MANAGEMENT OF CONTACT LISTS - During communications sessions between an agent in a call center and a customer, it is often desirable that a secondary agent is consulted, the secondary agent perhaps more suited to the particular needs of the customer. It is preferred that the original agent is presented with a list of the best-suited agents with which to consult, if needs be. Accordingly, a system and method for managing a list of contacts for presentation to a user of a computer system (e.g. a call center agent) is disclosed. The system provides for the monitoring of live communications between an agent and a customer, and further provides for the detecting of a pattern of data in the monitored live communications interaction (e.g. utilising speech recognition to recognise use of a particular keyword). The system is then operable to present a list of suggested contacts to the agent, the suggested contacts chosen based on a match between selection criteria for that contact and on the particular data pattern detected. | 04-15-2010 |
| 20100131876 | ABILITY TO CREATE A PREFERRED PROFILE FOR THE AGENT IN A CUSTOMER INTERACTION EXPERIENCE - A dynamic user interface for a method and system for creating, selecting, and adapting a virtual contact center within a virtual world. A user's interaction with the virtual world is evaluated and one or more environmental characteristics established based on the user's interaction with the virtual world. A virtual contact center having the one or more environmental characteristics is provided based on the user's interaction with the virtual world. The virtual contact center may include one or more environmental characteristics that are updateable in real-time to incorporate the user's preferences and selections within the virtual world. | 05-27-2010 |
| 20110002451 | Intelligent Tagging for Multimedia Call Recording Purposes Using Continuous Metadata - A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance. | 01-06-2011 |
David Murray, Oxford GB
| Patent application number | Description | Published |
|---|---|---|
| 20100217156 | SENSING FORCE DURING PARTIAL AND TOTAL KNEE REPLACEMENT SURGERY - Systems, devices, and methods are provided for measuring forces in the space of a knee during surgery. Such forces can be caused by tension in the ligaments of the knee. A femoral member is engaged with a distal femur. While the knee is flexed, partially extended, or fully extended, a force sensor and a gauge shim can be placed in the gap between the femoral member and the tibial plateau to measure the forces therebetween. The force sensor provides an accurate and quantifiable measurement of force, making knee replacement surgery and ligament tension balancing more accurate, standardized and repeatable. The force sensor comprises an elongate housing which comprises a thin force sensing distal portion and a proximal handle portion. | 08-26-2010 |
| 20110004316 | Method of Implanting a Unicondylar Knee Prosthesis - A method of implanting a lateral unicondylar knee prosthesis in a lateral articulating portion of a femur having a lateral condyle for engagement with a tibia, the method including the steps of: bending a patients knee such that the knee is not in full extension; making an incision through the skin, muscle, and other soft tissue until the damaged bone surfaces are exposed; resecting an end portion of the lateral tibia; resecting an end portion of the lateral femoral condyle; attaching a tibial prosthetic component to the resected end portion of the tibia; attaching a lateral femoral condyle prosthetic component to the resected end portion of the lateral femoral condyle; determining the thickness of a mobile bearing member with the knee in full extension; and inserting the mobile bearing member between the tibial prosthetic component and the femoral prosthetic component. | 01-06-2011 |
David Murray, Madison, WI US
| Patent application number | Description | Published |
|---|---|---|
| 20100312104 | SYSTEM AND METHOD FOR CALIBRATING AND POSITIONING A RADIATION THERAPY TREATMENT TABLE - A system and method for calibrating and positioning a radiation therapy treatment table with a high degree of precision and accuracy. The system and method comprising a treatment table for use with a radiation therapy system with radiographic indexing markers embedded or inlaid in the patient treatment table. The radiographic indexing markers having a density different from density of the table material, or a radio-frequency or magnetic contrasting matter, something that the imaging system and detector of the radiation therapy system can detect, so that when scanned, with or without a patient or phantom on the table, the precise location of the patient treatment table in the x, y and z planes is known. The radiographic indexing markers may also have the ability to be visually seen by the technician, doctor, physicist or other health care provider conducting the procedure. This is important so that the table may be reconstructed, alone or with a phantom on it, by the radiation therapy system software, providing a very good indication of where the table top is prior to treatment. | 12-09-2010 |
David Murray, Cuddesdon GB
| Patent application number | Description | Published |
|---|---|---|
| 20100131071 | Tibial component - A tibial knee joint prosthesis for attachment to a suitably prepared tibial bone, providing bearing portions in the lateral and medial compartments. The lateral and medial bearing surfaces of the component are inclined at different angles in the anterior to posterior direction of the knee, so that when mounted to the tibia, the lateral bearing surface of the prosthesis is higher than the medial bearing surface to the posterior side of the knee. In this way the lateral ligament is tightened progressively more than the medial ligament as the knee moves from extension to flexion, resulting in increased stability in the lateral compartment. | 05-27-2010 |
David Murray, Mission Viejo, CA US
| Patent application number | Description | Published |
|---|---|---|
| 20090131124 | WIRELESS EARPIECE DETERMINING PROXIMITY TO USER AND OPERATION BASED THEREON - A wireless earpiece that is configured to fit to an ear of a user includes a sensor for sensing the proximity of the wireless earpiece to the user. The sensor produces a proximity signal indicative of whether the wireless earpiece is engaged with the user. If the proximity signal indicates that the wireless earpiece is engaged with the user, the wireless earpiece automatically initiates communication with a radio device. | 05-21-2009 |
| 20090189810 | WEIGHTED AIDING FOR POSITIONING SYSTEMS - Location information provided by multiple positioning systems is combined to provide an estimated user location. In performing the combination, location information provided by the positioning system that is currently deemed more reliable is provided greater weight than the location information provided from the other positioning system(s). Alternatively, one of multiple positioning systems is selected to calculate an estimated user location. The selected system is the one that is currently deemed more reliable based on some indicia of reliability. Using either approach, an accurate estimate of a user's location can be provided both in rural areas or other sparsely-populated areas as well as in urban areas or other areas prone to high multipath effects. | 07-30-2009 |
David Murray, County Galway IE
| Patent application number | Description | Published |
|---|---|---|
| 20110119646 | Integrated circuits design - This invention concerns an automated method of generating a design for an I/O fabric of a target integrated circuit having a core and pins. A process tool executes algorithms to generate a synthesizable representation of the I/O fabric ring in hardware description language. It imports integrated circuit design data, and from it captures I/O specification data for a circuit core, library of cells, pin, I/O control, BSR and I/O cell chaining, and die. The tool validates the specification data, and generates the I/O fabric design by configuring and inter-connecting a pin multiplexing and control matrix structures according to constraints for signal control, and timing. The structures includes on both the input and output paths of each pin a functional multiplexer matrix structure, a test multiplexer matrix structure, an override matrix structure, a multiplex select and control matrix structure, and an I/O Cell control logic. A required pin output circuit is configurable by modification of the I/O specification data, and/or, modification of a manner of wiring the algorithms, and/or by modification of the algorithms. The tool wires algorithms according to a wiring framework, and said wiring framework is modifiable. | 05-19-2011 |