| Patent application number | Description | Published |
|---|
| 20090083216 | TEMPORALLY-AWARE EVALUATIVE SCORE - A method includes processing a performance query to a dimensional data model by processing dimension coordinates that exist within the dimensional data model, wherein the dimension coordinates have a first particular grain (“finer grain”) that is finer than a second particular grain (“coarser grain”), the method to determine an evaluative score for a particular finer grain value based on performance facts for dimension coordinates associated with the particular finer grain value. Performance parameters are determined relative to a particular coarser grain value, against which to measure the performance facts associated with the finer grain value, including processing the temporal relationships of finer grain values to coarser grain values for the dimension coordinates. The evaluative score is determined for the particular finer grain value based on performance facts of dimension coordinates having the particular finer grain value, in view of the determined performance parameters. | 03-26-2009 |
| 20090154684 | ROUTING INCIPIENT TRANSACTIONS BASED ON EXPERIENTIAL DATA - A method of routing a received incipient transaction to an organization entity includes processing experiential data of a fact collection regarding past transactions, including processing experiential data regarding past transactions involving an initiator of the incipient transaction and experiential data regarding transactions handled by organizational entities. At least one routing rule is evaluated in view of the experiential data processing, to make a routing determination. The incipient transaction is routed, for completion, to one of the organizational entities based on the routing determination. Furthermore, experiential data regarding completion of the incipient transaction, may be fed back to the fact collection. | 06-18-2009 |
| 20110161275 | TEMPORALLY-AWARE EVALUATIVE SCORE - A method includes processing a performance query to a dimensional data model by processing dimension coordinates that exist within the dimensional data model, wherein the dimension coordinates have a first particular grain (“finer grain”) that is finer than a second particular grain (“coarser grain”), the method to determine an evaluative score for a particular finer grain value based on performance facts for dimension coordinates associated with the particular finer grain value. Performance parameters are determined relative to a particular coarser grain value, against which to measure the performance facts associated with the finer grain value, including processing the temporal relationships of finer grain values to coarser grain values for the dimension coordinates. The evaluative score is determined for the particular finer grain value based on performance facts of dimension coordinates having the particular finer grain value, in view of the determined performance parameters. | 06-30-2011 |
