| Patent application number | Description | Published |
|---|
| 20080208792 | Methods and Apparatus for Management of Configuration Item Lifecycle State Transitions - Techniques for managing a plurality of configuration items in an information repository are provided. Lifecycle state transitions of the plurality of configuration items are regulated in accordance with one or more lifecycle state transition diagrams and, when a life cycle state transition involves a protected life cycle state, one or more request for change identifiers. | 08-28-2008 |
| 20080209398 | Methods and Apparatus for Authentication of Configuration Items Via Configuration Item Change Analysis - Techniques for authenticating one or more configuration items in an information repository are provided comprising the step of running an audit on the one or more configuration items in accordance with a change history of each of the one or more configuration items and one or more request for change identifiers. | 08-28-2008 |
| 20080222645 | Process Execution Management Based on Resource Requirements and Business Impacts - Techniques are presented for managing execution of processes on a data processing system The data processing system comprises process instances that are each an execution of a corresponding process. Each process instance comprises activity instances. Business impacts are determined for the process instances, the activity instances, or both. Order of execution of the activity instances is managed by allocating resources to activity instances in order to achieve an objective defined in terms of the business impacts. In another embodiment, requests are received for the execution of the processes. For a given request, one or more of the operations of assigning, updating, aggregating, and weighting of first business impacts associated with the given request are performed to create second business impacts associated with the given request. Additionally, requests can be modified. Modification can include changing the process requested or process input as deemed appropriate, combining related requests into a single request, or both. Unmodified requests and any modified requests are managed. | 09-11-2008 |
| 20080300837 | Methods, Computer Program Products and Apparatus Providing Improved Selection of Agreements Between Entities - The exemplary embodiments of the invention provide methods, computer program products and apparatus that describe techniques for improved selection of agreements between entities, such as between a service provider and another entity (e.g., a supplier or customer of the service provider). In one non-limiting, exemplary embodiment, a method includes: providing a workflow model for a plurality of sub-processes, wherein the plurality of sub-processes has a plurality of second values, wherein each sub-process of the plurality of sub-processes has a different second value of the plurality of second values corresponding to a property common to each sub-process of the plurality of sub-processes, wherein the workflow model is a workflow model of a process; determining a first probability distribution of a first value for the process based on a plurality of second probability distributions for the plurality of second values, wherein each second probability distribution of the plurality of second probability distributions is for a different second value of the plurality of second values; and selecting an agreement based on the determined first probability distribution of the first value, wherein the selected agreement is an agreement to be used between a first entity and a second entity. | 12-04-2008 |
| 20090016346 | APPARATUS, SYSTEM AND METHOD FOR RELIABLE, FAST, AND SCALABLE MEULTCAST MESSAGE DELIVERY IN SERVICE OVERLAY NETWORKS - A method to organize nodes into an overlay network and to disseminate multicast messages within this overlay both through an efficient tree embedded in the overlay and through gossips exchanged between overlay neighbors. Regardless of the size of the system, this invention incurs a constant low overhead on each node. | 01-15-2009 |
| 20090248461 | Apparatus and Methods for Decomposing Service Processes and for Identifying Alternate Service Elements in Service Provider Environments - Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service. | 10-01-2009 |
| 20090327001 | DEFINING AND IMPLEMENTING CONFIGURATION STANDARDS FOR FACILITATING COMPLIANCE TESTING IN AN INFORMATION TECHNOLOGY ENVIRONMENT - A method for facilitating compliance testing in an information technology (IT) environment is provided. The method includes defining each IT component of an enterprise as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for IT components of the enterprise against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the IT components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the IT components that failed to meet respective ones of the selected Configuration Standards. | 12-31-2009 |
| 20110295898 | System And Method For Incident Processing Through A Correlation Model - Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items. | 12-01-2011 |
