| Patent application number | Description | Published |
|---|
| 20090041226 | System and Method for Using the Reliability of an Agent's Connectivity as an Agent Selection Criteria - A method for routing contacts to resources comprises receiving a contact to be routed to one of a plurality of resources. The method then proceeds by determining a reliability score for at least one of the plurality of resources. The reliability score is based at least in part upon connection statistics for at least one of the plurality of resources. The method continues by determining a particular resource of the plurality of resources to which to route the contact. This determination is based at least in part upon the reliability scores that were determined. The method concludes by routing the contact to the particular resource. | 02-12-2009 |
| 20090092129 | Data Driven Configuration of Call Management Applications - A call manager uses a call management application in conjunction with a live dial database to control routing of calls for managed devices. To generate the live dial database, the call management application accesses configured route patterns and enters these patterns into the live dial database. Upon identifying an expansion indicator in a configured route pattern, the call management application accesses dial plan data that includes multiple route pattern definitions that each define a pattern using one or more sub-strings and, for each sub-string, an associated tag. The call management application then enters patterns defined by the route pattern definitions into the live dial database based on various other criteria established for the configured route pattern having the expansion indicator. | 04-09-2009 |
| 20090110180 | LOCAL ROUTE GROUPS AND TRANSFORMATION PATTERNS - In one embodiment, method can include: receiving an address in a call agent, the address being associated with a call; triggering a trunk group selection algorithm in response to at least a portion of the received address, the trunk group selection algorithm providing a selection result from among a trunk group placeholder and a plurality of trunk groups; and forwarding the call to a trunk group determined by a caller-associated attribute when the selection result comprises the trunk group placeholder. | 04-30-2009 |
| 20090170518 | System and Method for Providing a Handoff Leg Associated With a Preexisting Leg in a Network Environment - A method for facilitating communications between wireless networks is provided that includes communicating with a mobile station and transferring a communication session from a first wireless link to a second wireless link. The mobile station is operable to negotiate a first wireless link with a first wireless network, to establish a communication session with a device using the first wireless link, and to facilitate a session handoff with a second wireless link with the second wireless network using the second wireless interface. The handoff is enabled by associating the first wireless link to the second wireless link. | 07-02-2009 |
| 20090325582 | Processing Location Information Among Multiple Networks - Gathering location information from a first wireless network to determine whether to anchor a communication session in a second wireless network, a mobile node capable of communicating with both the first wireless network and the second wireless network, includes receiving location information from the first wireless network as the mobile node moves through one or more service areas of the first wireless network. It is determined whether a triggering event occurs. If the triggering event occurs, the location information is stored to determine whether to anchor a session in the second wireless network. | 12-31-2009 |
| 20100226364 | System and Method for Device Registration Replication in a Communication Network - A system for device registration replication in a packet-based network includes a first call manager and a second call manager that are coupled to the packet-based network. The first and second call managers each control one or more devices and store composite registration information associated with the devices. The first call manager communicates status information to the second call manager in response to a change in the control status of a device controlled by the first call manager. The second call manager updates the composite registration information stored by the second call manager in response to receiving status information from the first call manager. | 09-09-2010 |
| 20110264814 | System and Method for Implementing a Session Initiation Protocol Feature - A method for implementing a SIP feature includes, in particular embodiments, establishing a communication session via a communications platform between a first and second user and receiving a request from a third user to join the communication session. The second and third users are from a plurality of users using a shared line. The method further includes integrating communications of the third user into the communication session. In particular embodiments the method includes establishing a communication session between a first and second user via a communications platform. The method also includes receiving a select request that locks the communication session so that a third user cannot resume the communication session with the first user. In particular embodiments the method includes receiving a request from a first user of a shared line to enable a privacy feature that reduces call information generated by the communications platform in remote state notifications. | 10-27-2011 |
| 20120020255 | Local Route Groups and Transformation Patterns - In one embodiment, method can include: receiving an address in a call agent, the address being associated with a call; triggering a trunk group selection algorithm in response to at least a portion of the received address, the trunk group selection algorithm providing a selection result from among a trunk group placeholder and a plurality of trunk groups; and forwarding the call to a trunk group determined by a caller-associated attribute when the selection result comprises the trunk group placeholder. | 01-26-2012 |
