Patent application number | Description | Published |
20080310606 | Communication assistance system and method - A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a means for receiving incoming communications from a plurality of requesters desiring to access the information corresponding to subscribers and a database directory listing storing information corresponding to each one of the subscribers. The information includes a pre-announcement field containing information indicating whether a requester is pre-announced before a connection to a subscriber is made. | 12-18-2008 |
20090285370 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester, said method comprising the steps of:
| 11-19-2009 |
20110055251 | SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES - A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen. | 03-03-2011 |
20110195689 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call. | 08-11-2011 |
20120183129 | ENHANCED DIRECTORY ASSISTANCE SYSTEM - An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information. | 07-19-2012 |
20120250848 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking feature that allows it to connect a requester to a subscriber without revealing subscriber's mobile telephone number. | 10-04-2012 |
20120322405 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscriber listings. The system includes a telephone switch for receiving calls from a plurality of callers desiring to access the information corresponding to the subscriber listings and a database directory listing for storing information corresponding to each one of the subscriber listings. The information in the subscriber listings include a Rate Plan field associated with billing rates corresponding to each one of the subscribers such that when the system connects the caller to the subscriber, the system employs the Rate Plan Field to determine the billing amount charged to the caller so that the subscriber is not billed for the call. | 12-20-2012 |
20120328089 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database is configured to store the information corresponding to each of the subscribers, including phone numbers. A closing prompt module is coupled to the first database on as to select a closing prompt code associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester. The closing prompt module selects the closing prompt code relating to a subscriber information other than the subscriber information requested by the requester. | 12-27-2012 |
20130150009 | SYSTEM AND METHOD FOR PROCESSING AND ROUTING INCOMING CALLS TO A COMMUNICATION ASSISTANCE SYSTEM - A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic. | 06-13-2013 |
20130171977 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method is provided for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester. The method includes providing a requestor of non-disclosable wireless contact information of a telecommunication subscriber an opportunity to send the subscriber a message in electronic format. A message is received from the requester which determines available formats for delivery of the message to the subscriber. A message is transmitted to the subscriber in at least one available electronic format acceptable to the subscriber's device. | 07-04-2013 |