Carmine J.
Carmine J. Carretto, Richmond, VA US
Patent application number | Description | Published |
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20090003583 | METHOD FOR ENHANCING CALL CENTER PERFORMANCE - A method for improving call center performance. The method includes the steps of, for each call, collecting data comprising: date, supervisor, associate, and a categorization as to single, last, or transfer; summarizing said data on a periodic basis by supervisor, associate, and percentage of single, last, transfer, and stream, wherein percentage of stream is the residual after subtracting said percentage of single, last, and transfer categories; and presenting said summarized data to supervisors to provide feedback on the effectiveness of said supervisor's call coaching of associates. A system for enhancing call center performance is also provided. | 01-01-2009 |
Carmine J. Pagano, Ii, Blairstown, NJ US
Patent application number | Description | Published |
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20120315048 | MOBILE LOCATION IN A REMOTE RADIO HEAD ENVIRONMENT - A base station includes an antenna, a radio transceiver, an optical splitter, an optical-to-electrical converter, and a computation module. The antenna may be mounted to a tower and may be configured to receive an RF signal. The radio transceiver may be coupled to the antenna and mounted near the top of the tower. The transceiver may be configured to convert the RF signal to a baseband signal for transmission over a fiber optic link as a first optical signal. The splitter may be configured to split the first optical signal, received via the fiber optic link, into a second optical signal and a third optical signal. The optical-to-electrical converter may be configured to convert the second optical signal into an electrical digital signal including in-phase and quadrature (I/Q) data. The computation module may be configured to compute, based on the I/Q data, signal measurements for location of a mobile station. | 12-13-2012 |
Carmine J. Sesti, St. Peters, MO US
Patent application number | Description | Published |
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20080220112 | DOUBLE BAG VACUUM INFUSION PROCESS AND SYSTEM FOR LOW COST, ADVANCED COMPOSITE FABRICATION - Boeing is actively engaged in the production of lightweight composite airframes for both military and commercial applications. The double bag vacuum infusion process of the present invention provides a low cost, method for producing complex composite assemblies without an autoclave. It also enables the production of highly innovative structures. The quality of the composites produced using such an infusion process are comparable to composites made using prepregs, hand layup or fiber placement and autoclave curing. | 09-11-2008 |
20120231107 | Double Bag Vacuum Infusion Process and System for Low Cost, Advanced Composite Fabrication - Boeing is actively engaged in the production of lightweight composite airframes for both military and commercial applications. The double bag vacuum infusion process of the present. invention provides a low cost, method for producing complex composite assemblies without an autoclave. It also enables the production of highly innovative structures. The quality of the composites produced using such an infusion process are comparable to composites made using prepregs, hand layup or fiber placement, and autoclave curing. | 09-13-2012 |