| Patent application number | Description | Published |
|---|
| 20090080029 | USER INTERFACES AND METHODS TO PROVISION ELECTRONIC FACSIMILES - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to provisioning electronic fax messages in a communication network including packetized and/or synchronous communications. According to one embodiment, a messaging can receive data representing an electronic document in a file format into a messaging system, convert fax components to a fax compatible format including the electronic document in the file format to form converted fax components, determine whether to generate an electronic facsimile to include the fax components as a pre-rendered electronic facsimile, and transmit the electronic facsimile as the pre-rendered electronic facsimile. | 03-26-2009 |
| 20090086278 | ELECTRONIC FACSIMILE DELIVERY SYSTEMS AND METHODS - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to delivering electronic messages, including electronic facsimiles, in a communication network including packetized and/or synchronous communications, so that the electronic messages are delivered according to their relative priorities. The relative priorities can be set according to at least one attribute of the electronic messages, and these attributes can be provided by at least one of a sender of an electronic message, an intended recipient of an electronic message, and a messaging system The information determining a priority of a message also can include information about priorities of other messages, information regarding whether a message has been scheduled for delivery, information as to whether a message should be cancelled, and information concerning an optimal transmitting device. | 04-02-2009 |
| 20090086950 | Active call processing and notifications - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to processing active calls and stored calls in a communication network for packetized and/or synchronous communications, and to generating notifications relating to active calls and stored calls. Other embodiments relate to creating and implementing bypass rules that allow a party to bypass a set of default prompts to a the party's communication device while enabling the caller device to access functions of a call processing system. | 04-02-2009 |
| 20090296907 | Telecommunications services activation - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier. | 12-03-2009 |
| 20100128861 | DATABASE FAILURE DETECTION AND RECOVERY FOR CALL MANAGEMENT SYSTEM - Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service. | 05-27-2010 |
| 20100128867 | CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES - A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call. | 05-27-2010 |
| 20100130172 | FRAUD PREVENTION TECHNIQUES - System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call. | 05-27-2010 |
| 20100130228 | BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES - A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules. | 05-27-2010 |
| 20100183134 | CENTRALIZED STATUS SERVER FOR CALL MANAGEMENT OF LOCATION-AWARE MOBILE DEVICES - Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing). | 07-22-2010 |
| 20100184408 | LINE NUMBER PORTING FOR MOBILE DEVICES - Methods, systems, apparatus including computer program products having instructions for porting numbers are provided. In one example system and method, a vPBX system can receive a request from a user to port an existing phone number to the vPBX system. The vPBX server can identify a porting authentication template, based on the requirements of an existing service provider. The vPBX server generate a fax document on the retrieved template. The vPBX server can populate the generated fax document with user information. The vPBX server can receive a user's hand signature from a touch-screen interface of a mobile device. The vPBX server can authenticate the fax document with the received signature, and transmit the authenticated fax document to the existing service provider. The vPBX server can provide the user with a temporary line number with forwarding functions until porting is completed. | 07-22-2010 |
