Patent application number | Description | Published |
20090276378 | System and Method for Identifying Document Structure and Associated Metainformation and Facilitating Appropriate Processing - A system and method for processing documents by utilizing the textual content and layout of the documents, including visual indicators, to more efficiently and reliably process the documents across various document types. The system and method identifies visually distinguishable elements within the document, such as section and sub-section boundary indicators, to mark, divide and label the boundaries and content type such that the sections are more clearly identifiable and easily processed. The system and method uses known elements, including section heading types, keywords, section type classifiers, sub-section heading constructs, stop words, and the like to adaptively identify and process a broad range of document types. The system and method continually refines and updates these known elements and allows users to discover and define new elements for further refinement and updating. | 11-05-2009 |
20120084076 | CONTEXT-BASED DISAMBIGUATION OF ACRONYMS AND ABBREVIATIONS - Context-based disambiguation of acronyms and/or abbreviations may determine a target abbreviation and one or more keywords appearing in context with the target abbreviation in a received passage, the target abbreviation representing a shortened form of one or more word. A contextual search query including the target abbreviation and said one or more keywords may be generated. A pseudo document index may be searched for one or more expansions of the target abbreviation by invoking the contextual search query, the pseudo document index containing index of one or more pseudo documents, associated one or more abbreviations and associated context keywords. One or more pseudo documents associated with the target abbreviation may be returned based on the searching of the pseudo document index. | 04-05-2012 |
20120084112 | PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS - A system for providing community for customer questions receives a customer question. The customer question may be classified into a classification from a plurality of classifications categorizing whether a question is answerable, needs expert assistance, needs more information, or is not answerable. Based on the classification and one or more incentives, the question may be further routed to an appropriate community. The interactions with a customer in receiving and answering the customer question may be recorded. | 04-05-2012 |
20120330648 | CONTEXT-BASED DISAMBIGUATION OF ACRONYMS AND ABBREVIATIONS - Context-based disambiguation of acronyms and/or abbreviations may determine a target abbreviation and one or more keywords appearing in context with the target abbreviation in a received passage, the target abbreviation representing a shortened form of one or more word. A contextual search query including the target abbreviation and said one or more keywords may be generated. A pseudo document index may be searched for one or more expansions of the target abbreviation by invoking the contextual search query, the pseudo document index containing index of one or more pseudo documents, associated one or more abbreviations and associated context keywords. One or more pseudo documents associated with the target abbreviation may be returned based on the searching of the pseudo document index. | 12-27-2012 |
20130013546 | PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS - A system for providing community for customer questions receives a customer question. The customer question may be classified into a classification from a plurality of classifications categorizing whether a question is answerable, needs expert assistance, needs more information, or is not answerable. Based on the classification and one or more incentives, the question may be further routed to an appropriate community. The interactions with a customer in receiving and answering the customer question may be recorded. | 01-10-2013 |
20140072947 | GENERATING SECONDARY QUESTIONS IN AN INTROSPECTIVE QUESTION ANSWERING SYSTEM - A method of generating secondary questions in a question-answer system. Missing information is identified from a corpus of data using a computerized device. The missing information comprises any information that improves confidence scores for candidate answers to a question. The computerized device automatically generates a plurality of hypotheses concerning the missing information. The computerized device automatically generates at least one secondary question based on each of the plurality of hypotheses. The hypotheses are ranked based on relative utility to determine an order in which the computerized device outputs the at least one secondary question to external sources to obtain responses. | 03-13-2014 |
20140072948 | GENERATING SECONDARY QUESTIONS IN AN INTROSPECTIVE QUESTION ANSWERING SYSTEM - A method of generating secondary questions in a question-answer system. Missing information is identified from a corpus of data using a computerized device. The missing information comprises any information that improves confidence scores for candidate answers to a question. The computerized device automatically generates a plurality of hypotheses concerning the missing information. The computerized device automatically generates at least one secondary question based on each of the plurality of hypotheses. The hypotheses are ranked based on relative utility to determine an order in which the computerized device outputs the at least one secondary question to external sources to obtain responses. | 03-13-2014 |