Patent application number | Description | Published |
20140153712 | LOCATION-BASED CALL INITIATION - An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location. | 06-05-2014 |
20140214975 | COACHING WITH COLLABORATIVE EDITING - A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application. | 07-31-2014 |
20140215352 | SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE - A user interface for chat sessions. A user may designate, or pin, one or more messages sent or received during a chat session to be displayed for the duration of the chat session, while other messages may scroll off of the top of the chat window transcription area. Designated messages may be displayed, for example, at the top or bottom of the transcription area, or in a separate window. | 07-31-2014 |