Patent application number | Description | Published |
20130282725 | AUTOMATION-ASSISTED CURATION OF TECHNICAL SUPPORT INFORMATION - A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store. | 10-24-2013 |
20140266714 | AUTOMATIC ADJUSTMENT OF METRIC ALERT TRIGGER THRESHOLDS - Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor. | 09-18-2014 |
20140325327 | REPLACING PROBLEM WEB LINKS USING CONTEXT INFORMATION - Problem links (for example, links to web pages) are replaced by replacement resources (for example, web pages). A process for determining a replacement resource includes a collecting step and an identifying step. In the collecting step, in response to a determination that a problem link condition exists within the source document, context information is collected for the source document. In the identifying step, at least a first replacement resource is identified based, at least in part, upon the context information. The identity of problem links, along with associated replacement resource(s), may be stored in a network accessible cache or repository. | 10-30-2014 |
20150042474 | AUTOMATIC ADJUSTMENT OF METRIC ALERT TRIGGER THRESHOLDS - Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor. | 02-12-2015 |
Patent application number | Description | Published |
20110077975 | SYSTEM AND METHOD FOR RFID-ENABLED TRACKING OF INSURANCE CLAIMS PACKAGES AND PAYMENTS - A computerized system for RFID-enabled tracking and automated processing of insurance claims packages includes a package generation module, a package dispatching module, a package receiving module, and a package check module. The system generates, processes, and tracks the processing status of RFID-tagged insurance claim packages. Each RFID-tagged insurance claim package includes at least one document with an associated RFID device encoded with information including an identifying indicator. The system modules query each associated RFID device to determine how each RFID-tagged insurance claim package should be handled. | 03-31-2011 |
20130041722 | System and method for computerized resource optimization for insurance related tasks - Disclosed herein are computer-implemented methods, computing systems, and related technologies that may be used for determining the optimal number of Full Time Equivalents (FTEs) that should be engaged by a service provider in order to provide a service to an insurance company. Multiple service level agreements (SLAs) exists between the service provider and the insurance company, each of which indicates that the service provider must complete a given percentage of assigned tasks for the service within a given time period. A resource optimization application (ROA) determines how many FTEs the service provider should employ, in order to complete assigned tasks as required by the SLAs. The ROA determines the number of FTEs based on factors such as an average handling time (AHT) for the tasks, the capacity of the service provider, historical data that describes tasks previously assigned to the service provider, and other factors. | 02-14-2013 |
20130268326 | SYSTEM AND METHOD FOR COMPUTERIZED RESOURCE OPTIMIZATION FOR INSURANCE RELATED TASKS - Disclosed herein are computer-implemented methods, computing systems, and related technologies that may be used for determining the optimal number of Full Time Equivalents (FTEs) that should be engaged by a service provider in order to provide a service to an insurance company. Multiple service level agreements (SLAs) exists between the service provider and the insurance company, each of which indicates that the service provider must complete a given percentage of assigned tasks for the service within a given time period. A resource optimization application (ROA) determines how many FTEs the service provider should employ, in order to complete assigned tasks as required by the SLAs. The ROA determines the number of FTEs based on factors such as an average handling time (AHT) for the tasks, the capacity of the service provider, historical data that describes tasks previously assigned to the service provider, and other factors. | 10-10-2013 |
20130304516 | SYSTEM AND METHOD FOR VALIDATING AUDIT DATA RELATED TO THE PERFORMANCE OF INSURANCE RELATED TASKS - Disclosed herein are computer-implemented methods, computing systems, and related technologies that may be used for the verification of self-audits that are performed by a third-party service provider for an insurance company. Periodically, the service provider performs a self-audit, providing audit information to the insurance company that indicates whether the service provider has been meeting required service levels. An auditing application may be used to analyze the audit information provided by the service provider, and to determine whether the service provider's self-audit was accurate. Further, the auditing application provides functionality for determining what portions of the provided audit data have been validated, and for searching and displaying the audit and validation information. | 11-14-2013 |