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Baker, Iii
Charles L. Baker, Iii, Apex, NC US
| Patent application number | Description | Published |
|---|---|---|
| 20090110169 | Initiating a Conference Session Based on Availability of End Users - In one embodiment, a method includes receiving input identifying one or more end users to join a conference session. The method includes receiving presence data associated with the one or more identified end users. The method includes initiating the conference session with all of the one or more identified end users when the presence data indicates that all of the one or more identified end users have an available status. | 04-30-2009 |
| 20090112996 | Determining Presence Status of End User Associated with Multiple Access Terminals - In one embodiment, a method includes receiving presence data associated with a plurality of access terminals associated with an end user. The method includes combining the presence data associated with the end user. The method includes associating a single presence status with the end user based on the combined presence data. | 04-30-2009 |
Forest Baker, Iii, Salt Lake City, UT US
| Patent application number | Description | Published |
|---|---|---|
| 20100168886 | APPARATUS, SYSTEM, AND METHOD FOR DESIGNING SCRIPTS AND SCRIPT SEGMENTS FOR PRESENTATION TO A CONTACT BY AN AGENT - An apparatus, system, and method are disclosed for formulating a computerized presentation of a sequence of scripts comprising audio files. The apparatus includes a content module for providing scripts comprising fixed content, an interaction module for allowing agents to present the scripts to a contact and to freely interject agent content into the script presentation, a recording module for recording the presentation of scripts and agent interjections, and an output module for outputting a script structure comprising a script sequence and script content. | 07-01-2010 |
James H. Baker, Iii, Sammamish, WA US
| Patent application number | Description | Published |
|---|---|---|
| 20090100448 | Remote Auto Provisioning and Publication of Applications - Techniques for auto provisioning and publication of applications are described. The auto provisioning process enables automatic installation of applications having their respective file packages pre-stored in the server. Subsequently, publication of these applications is conducted automatically. By employing such an automatic process, the latency involved in provisioning and publication of remote applications is reduced, thereby making the process more efficient. | 04-16-2009 |