| Patent application number | Description | Published |
|---|
| 20090216697 | METHOD FOR PREDICTING PROBLEMATIC CONFIGURATIONS AND RECOMMENDING SAFE CONFIGURATIONS - A system and method for method for assessing configurations includes steps or acts of: receiving configuration data related to configuration items and problem data related to problem tickets; classifying the configuration data into configuration classes; computing a class probability of the configuration classes; associating each configuration class with the problem tickets related to said configuration class; computing a ticket probability distribution of the problem tickets based on number of incidents; evaluating problem ticket characteristics per configuration class to determine a coefficient of trouble value for each configuration class; ranking the configuration classes according to their coefficient of trouble; wherein a highest ranking has the least coefficient of trouble; determining potentially optimal configurations based on the rankings; and providing to a user migration paths corresponding to the potentially optimal configurations. | 08-27-2009 |
| 20090260007 | Provisioning Storage-Optimized Virtual Machines Within a Virtual Desktop Environment - A computer implemented method, a computer program product, and data processing system clone virtual machines in a virtual desktop environment. A request to clone a new virtual machine is intercepted, wherein the request was initially sent to a virtual management server. Responsive to intercepting the request, the new virtual machine is cloned from a snapshot of a master virtual machine. A delta file is created for the new virtual machine, wherein the delta file includes a base disk reference and a copied delta file. The new virtual machine is configured to read a base disk image from a snapshot of the master virtual machine. The new virtual machine is configured to write data to the copied delta file in the delta file. | 10-15-2009 |
| 20110131330 | COLLOCATING DESKTOP VIRTUAL MACHINES TO PROXIMITY OF THE USER - A plurality of master desktop images for a plurality of users are stored at a plurality of geographically diverse data centers. At a first one of the data centers, a virtual desktop is constructed for a remote client. The virtual desktop is constructed from a given one of the master desktop images at the first one of the data centers and an individualized delta image for a user associated with the remote client. When it is determined that the remote client is at a geographical location wherein the first one of the data centers is not the closest one of the data centers to the remote client, the virtual desktop for the remote client is reconstructed at a second, closest, one of the data centers. The virtual desktop is reconstructed from a given one of the master desktop images at the second one of the data centers and the individualized delta image for the user associated with the remote client. A copy of the individualized delta image is moved from the first one of the data centers to the second one of the data centers to facilitate reconstructing the virtual desktop. | 06-02-2011 |
| 20110225569 | AUTOMATED DESKTOP BENCHMARKING - A plurality of user interactions in a baseline computing system are intercepted and recorded, in an artifact file, with a benchmarking tool. The recorded user interactions from the artifact file are replayed and injected to a software stack of a system under test (whose performance is to be compared to the baseline system), using the benchmarking tool. During the replay, screen updates in the system under test are sequentially compared with expected screen images from the artifact file, until a match is observed in a given case. A response time associated with each of the matches is recorded. | 09-15-2011 |
| 20110246253 | PROVISION OF SUPPORT SERVICES AS A SERVICE - A method of providing support services as a service is presented. For example, the method includes providing to a service provider one or more service modules operative to provide the support services to the service provider. The one or more service modules are provided by one or more suppliers of the support services and include instruction code operative to be performed on a processor device and one or more application programming interfaces operative for programmatic access to the one or more service module. The service modules may further include one or more user interfaces operative for interactive access to a respective service module. The one or more service modules may include, for example, one or more of a profile service module, an offering service module, a customer service module, a process service module, a user interface service module and a revenue service module. | 10-06-2011 |
| 20110296018 | ONTOLOGY BASED RESOURCE PROVISIONING AND MANAGEMENT FOR SERVICES - Techniques are disclosed for integration, provisioning and management of entities and processes in a computing system such as, by way of example only, business entities and business processes. In particular, techniques are disclosed for ontology based resource provisioning and management for services. For example, such an ontology based approach can be utilized in conjunction with a business support system which may be employed in conjunction with a cloud computing environment. | 12-01-2011 |
| 20110296020 | EXTENSIBLE SUPPORT SYSTEM FOR SERVICE OFFERINGS - Techniques are disclosed for integration, provisioning and management of entities and processes in a computing system such as, by way of example only, business entities and business processes. In particular, techniques are disclosed for implementing an extensible support system for multiple service offerings. For example, such a support system can be a business support system which may be employed in conjunction with a cloud computing environment. | 12-01-2011 |
| 20120036251 | METHOD AND SYSTEM FOR END-TO-END QUALITY OF SERVICE IN VIRTUALIZED DESKTOP SYSTEMS - A system and method is provided for integrating the front-end and back-end of a virtualized desktop environment to achieve an objective. Network measurements are gathered which are related to enforcement of an objective. Based on gathered network measurements and quality of service requirements for user sessions, a determination is made as to how back-resources and front-end remoting protocol settings are to be adjusted. The back-end resources and the front-end remoting protocol settings are controlled to achieve the objective. | 02-09-2012 |
