Patent application number | Description | Published |
20080201131 | METHOD AND APPARATUS FOR AUTOMATICALLY DISCOVERING FEATURES IN FREE FORM HETEROGENEOUS DATA - Techniques are provided for automatically discovering one or more features in free form heterogeneous data. In one aspect of the invention, the techniques include obtaining free form heterogeneous data, wherein the data comprises one or more data items, applying a label to each data item, using the labeled data to build a language model, wherein a word distribution associated with each label can be derived from the model, and using the word distribution associated with each label to discover one or more features in the data, wherein discovering one or more features in the data facilitates one or more operations that use at least a portion of the labeled data. | 08-21-2008 |
20080201279 | METHOD AND APPARATUS FOR AUTOMATICALLY STRUCTURING FREE FORM HETERGENEOUS DATA - Techniques are provided for automatically structuring free form heterogeneous data. In one aspect of the invention, the techniques include obtaining free form heterogeneous data, segmenting the free form heterogeneous data into one or more units, automatically labeling the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type, and structuring the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units, e.g., information technology (IT) operations. | 08-21-2008 |
20080294946 | System and Method for Problem Determination Using Dependency Graphs and Run-Time Behavior Models - A problem determination system and method reduces the time and effort required by system administrators to trouble shot transaction processing difficulties in a large distributed I/T environment by monitoring system component performance and computing operational performance threshold limits based on dependency graphs for the system. Using this data, a prioritized list of suspect components for the I/T system is generated. | 11-27-2008 |
20090063387 | Apparatus And Method For Problem Determination And Resolution - An exemplary method (which can be computer implemented) for problem determination and resolution includes the steps of detecting anomalous changes in an environment for which a problem diagnosis is to be provided, generating domain specific key words and predicates based, at least in part, on the detected anomalous changes, searching in a knowledge resolution repository for solutions related to the generated key words and predicates, and generating a particular solution for the problem, based, at least in part, on the solutions from the knowledge resolution repository | 03-05-2009 |
20090179897 | Method and Apparatus for Aligning an Infrastructure to a Template - An exemplary method of determining a target configuration of an infrastructure aligned with a template includes a step of representing the current configuration of the infrastructure as a graph having a plurality of vertices representing elements of the infrastructure and at least one edge representing at least one dependency between the elements, wherein a given element within a set of possible elements for the infrastructure has a set of possible equivalent elements for the given element. The exemplary method also includes a step of finding at least one cut vertex in the graph representing the current configuration of the infrastructure, wherein removal of the cut vertex will split the graph into two sub-graphs as close in size as possible. | 07-16-2009 |
20090182591 | Method and Apparatus for Determining Optimized Resolutions for Infrastructures - An exemplary method of providing an optimized resolution to a problem in an infrastructure includes a step of determining at least one target configuration of the infrastructure wherein the target configuration is aligned with at least one template. The exemplary method also includes determining at least one resolution to the problem suitable for the at least one target configuration. The exemplary method also includes calculating at least one metric associated with at least one combination of at least one determined target configuration and at least one determined resolution. The exemplary method also includes selecting at least one combination of at least one determined transformation and at least one determined resolution based at least in part on the at least one calculated metric. | 07-16-2009 |
20090216697 | METHOD FOR PREDICTING PROBLEMATIC CONFIGURATIONS AND RECOMMENDING SAFE CONFIGURATIONS - A system and method for method for assessing configurations includes steps or acts of: receiving configuration data related to configuration items and problem data related to problem tickets; classifying the configuration data into configuration classes; computing a class probability of the configuration classes; associating each configuration class with the problem tickets related to said configuration class; computing a ticket probability distribution of the problem tickets based on number of incidents; evaluating problem ticket characteristics per configuration class to determine a coefficient of trouble value for each configuration class; ranking the configuration classes according to their coefficient of trouble; wherein a highest ranking has the least coefficient of trouble; determining potentially optimal configurations based on the rankings; and providing to a user migration paths corresponding to the potentially optimal configurations. | 08-27-2009 |
20100017350 | Method and Apparatus for Automatically Structuring Free Form Heterogeneous Data - Techniques are provided for automatically structuring free form heterogeneous data. In one aspect of the invention, the techniques include obtaining free form heterogeneous data, segmenting the free form heterogeneous data into one or more units, automatically labeling the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type, and structuring the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units, e.g., information technology (IT) operations. | 01-21-2010 |
20100318846 | SYSTEM AND METHOD FOR INCIDENT MANAGEMENT ENHANCED WITH PROBLEM CLASSIFICATION FOR TECHNICAL SUPPORT SERVICES - A system and method of problem determination and resolution utilizes enhanced problem classification, and effectively categorizes any problem a user experiences by leveraging all available data to recognize the specific problem. Historical problem data is labeled with the cause of that problem and is analyzed to learn problem patterns. The historical problem data is classified into a predefined hierarchical structure of taxonomies by using an incremental online learning algorithm. The hierarchical structure and learned patterns are utilized to recognize problems and generate the root cause of the problem when given a new set of monitoring data and log data. | 12-16-2010 |
20110077993 | REMOTE MANAGED SERVICES IN MARKETPLACE ENVIRONMENT - Registration of a plurality of customers, each having an information technology infrastructure, with a manager of remote services is facilitated. Registration of a plurality of service partners with the manager is also facilitated. The manager detects an issue with a given one of the information technology infrastructures of a given one of the customers. Responsive to the detecting, responses from a subset of the service partners for potential selection to address the issue are facilitated. The partners in the subset are ranked based at least in part on ratings of the service partners in a rating database. A top-ranked one of the service partners is assigned to address the issue. | 03-31-2011 |
20110119143 | Pricing Remote Information Technology Infrastructure Monitoring Services - A provider of remote information technology infrastructure monitoring services obtains, from a customer, via a remote managed infrastructure services web site, a choice of at least one remote managed information technology infrastructure monitoring service for an information technology infrastructure of the customer, and corresponding data necessary to provide the at least one service. Based on the choice and the necessary data, the provider determines at least two different options for providing the at least one monitoring service, including at least price and service coverage. The provider obtains from the customer, via the remote managed infrastructure services web site, a selection of one of the at least two options. While providing the at least one monitoring service for the information technology infrastructure of the customer in accordance with the selection and the necessary data, during a predetermined period of time, monitoring data is collected and analyzed to develop a revised price for future provision of the at least one monitoring service by the provider to the customer. | 05-19-2011 |
20110235544 | Method For Optimizing Network Mapping Tool Discovery - In accordance with one aspect of the embodiments of this invention there is a method to operate a network mapping tool. The method includes performing a network mapping operation over a first set of ports to generate a list of hosts that are found to be alive; performing a sequential scan on only those hosts in the list to detect the operating system of each host in the list; and performing a parallel port scan to detect characteristics of only those hosts in the list. The characteristics can include an identification of at least applications and services running on the hosts in the list. The second set of ports can be a full set of ports. | 09-29-2011 |
20110238582 | Service Method For Customer Self-Service And Rapid On-Boarding For Remote Information Technology Infrastructure Monitoring And Management - In accordance with one aspect of the embodiments of this invention there is a method to initiate remote managed infrastructure services for a customer infrastructure site. The method includes, in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure. | 09-29-2011 |
20110246253 | PROVISION OF SUPPORT SERVICES AS A SERVICE - A method of providing support services as a service is presented. For example, the method includes providing to a service provider one or more service modules operative to provide the support services to the service provider. The one or more service modules are provided by one or more suppliers of the support services and include instruction code operative to be performed on a processor device and one or more application programming interfaces operative for programmatic access to the one or more service module. The service modules may further include one or more user interfaces operative for interactive access to a respective service module. The one or more service modules may include, for example, one or more of a profile service module, an offering service module, a customer service module, a process service module, a user interface service module and a revenue service module. | 10-06-2011 |
20110320882 | ACCELERATED VIRTUAL ENVIRONMENTS DEPLOYMENT TROUBLESHOOTING BASED ON TWO LEVEL FILE SYSTEM SIGNATURE - Troubleshooting virtual environment deployment based on two level file system signatures, in one aspect, may include creating a first level file system signature including a set of file names of files in an image of a virtual machine taken at a point in time and associated status of the files as compared with an image of the virtual machine taken at a preceding point in time. A second level file system signature may be created using file content differences of the files having modified status in the set of file names. The first level file system signature may be compared with a first level file system signature pattern associated with one or more previous deployment of the same software and related to the same point in time. Optionally, the second level file system signature may be compared with a second level file system signature pattern. | 12-29-2011 |
20120005318 | Network Problem Determination - Techniques for problem determination are provided. The techniques include identifying one or more configuration items in two or more systems connected to one or more networks, performing a comparison of one or more common configuration items from the one or more configuration items in the two or more systems connected to one or more networks, and using the comparison to detect deviation between one or more configuration items of one of the two or more systems and one or more respective configuration items in the other one or more systems. | 01-05-2012 |
20120297054 | Monitoring Service in a Distributed Platform - Techniques for enabling monitoring across one or more domains are provided. The techniques include identifying information technology resources across one or more domains, collecting information technology dependency information relating to the information technology resources identified across one or more domains, collecting monitoring data from the information technology resources identified across one or more domains, and using the dependency information to aggregate the monitoring data into one or more pre-determined metrics. | 11-22-2012 |
20130007268 | Monitoring Service in a Distributed Platform - Techniques for enabling monitoring across one or more domains are provided. The techniques include identifying information technology resources across one or more domains, collecting information technology dependency information relating to the information technology resources identified across one or more domains, collecting monitoring data from the information technology resources identified across one or more domains, and using the dependency information to aggregate the monitoring data into one or more pre-determined metrics. | 01-03-2013 |
20130018764 | Methodology For Charging Of Discrete Resource Reservation Based ServicesAANM Deng; YuAACI Yorktown HeightsAAST NYAACO USAAGP Deng; Yu Yorktown Heights NY USAANM Nguyen; Thao N.AACI KatonahAAST NYAACO USAAGP Nguyen; Thao N. Katonah NY USAANM Perng; Chang-ShingAACI Bedford HillsAAST NYAACO USAAGP Perng; Chang-Shing Bedford Hills NY USAANM Rendahl; Randy A.AACI RaleighAAST NCAACO USAAGP Rendahl; Randy A. Raleigh NC USAANM Sailer; AncaAACI ScarsdaleAAST NYAACO USAAGP Sailer; Anca Scarsdale NY USAANM Swirszcz; Grzegorz M.AACI OssiningAAST NYAACO USAAGP Swirszcz; Grzegorz M. Ossining NY US - Methods, apparatus, and articles of manufacture are disclosed. These perform the following: accessing records of previous usage within a billing period of service units for customers, wherein the service units are discrete sizes of services for resource types, wherein each usage of an individual one of the service units has start and stop events, and wherein each resource type has a price fixed as of a date of the previous usage; dividing the billing period into time periods determined using the start and stop events for the usage of all of the service units; using the accessed records and the time periods and based on one or more criteria, assigning resource types to the previous usage in the time periods of the service units by the customers; and determining total charge for a selected customer based on the assignments of the resource types and corresponding prices for the selected customer. | 01-17-2013 |
20130060606 | EFFICIENT CONTRACTING WITH ASYMMETRIC INFORMATION - Techniques include accessing predetermined utility of customers based on customer types and qualities. The qualities are based at least on previously identified non-functional characteristics of services that influence decisions of the customers in buying the services from a service provider. Based at least on the accessed predetermining utility, quality-price pairs are determined to create a predetermined amount of profit for the service provider assuming the service provider offers the services to a customer having the customer type at a level of quality corresponding to an associated one of the qualities in a pair and for the corresponding price in the pair. Each quality in the pairs corresponds to one of the customer types. Determining the price-quality pairs further includes mapping one or more of the service-related characteristics to one or more information technology resources in response to the service-related characteristic being dependent on one or more other service-related characteristics. | 03-07-2013 |
20130219211 | Elastic Cloud-Driven Task Execution - A method, an apparatus and an article of manufacture for cloud-driven application execution. The method includes determining a plurality of attributes of a failed application, wherein the plurality of attributes comprises at least one policy context attribute and at least one context attribute, correlating each of the plurality of attributes to at least one alternative asset, wherein the at least one alternative asset is a part of an environment on which the failed application can be executed, using the plurality of attributes correlated to the at least one alternative asset to identify an alternative asset set of alternative assets, wherein the alternative asset set is capable of enabling an alternative environment on which to execute the failed application, and provisioning the alternative assets in the alternative asset set from at least one cloud network to create the alternative environment on which the failed application is executed. | 08-22-2013 |
20140019963 | CO-LOCATION OF VIRTUAL MACHINES WITH NESTED VIRTUALIZATION - Co-locating a virtual machine with nested virtualization, in one aspect, may comprise receiving a list of one or more virtual machine instances to co-locate with associated configuration information. A parent virtual machine instance may be identified to host the one or more virtual machine instances. Virtual machine images associated with the one or more virtual machine instances may be consolidated. A composite parent virtual machine image may be created based on the consolidated virtual machine images and the parent virtual machine instance. The parent virtual machine instance may be configured to accommodate for capacity requirement of the one or more child virtual machine instances. The parent virtual machine instance may be started on a processor via the composite parent virtual machine image. The one or more virtual machine instances may be started within the parent virtual machine instance as one or more child virtual machine instances. | 01-16-2014 |
20140019968 | CO-LOCATION OF VIRTUAL MACHINES WITH NESTED VIRTUALIZATION - Co-locating a virtual machine with nested virtualization, in one aspect, may comprise receiving a list of one or more virtual machine instances to co-locate with associated configuration information. A parent virtual machine instance may be identified to host the one or more virtual machine instances. Virtual machine images associated with the one or more virtual machine instances may be consolidated. A composite parent virtual machine image may be created based on the consolidated virtual machine images and the parent virtual machine instance. The parent virtual machine instance may be configured to accommodate for capacity requirement of the one or more child virtual machine instances. The parent virtual machine instance may be started on a processor via the composite parent virtual machine image. The one or more virtual machine instances may be started within the parent virtual machine instance as one or more child virtual machine instances. | 01-16-2014 |
20140052768 | SYSTEM AND METHOD SUPPORTING APPLICATION SOLUTION COMPOSITION ON CLOUD - Disclosed is a method, computer-program product and a system to compose an application solution on a cloud-computing platform for a user. The method includes, in response to input from the user, selecting at least one predetermined template that includes a hardware and software instance of a data processing system that is implementable as an solution on a cloud platform; comparing the at least one selected template against a set of constraints; establishing an instance of a cloud based solution for the user based on the selected template; and validating the established cloud based solution against user-uploaded information such as software and workloads to ensure that the solution satisfies requirements of the user, such as both technical and financial requirements of the user. | 02-20-2014 |
20140052773 | SYSTEM AND METHOD SUPPORTING APPLICATION SOLUTION COMPOSITION ON CLOUD - Disclosed is a method, computer-program product and a system to compose an application solution on a cloud-computing platform for a user. The method includes, in response to input from the user, selecting at least one predetermined template that includes a hardware and software instance of a data processing system that is implementable as an solution on a cloud platform; comparing the at least one selected template against a set of constraints; establishing an instance of a cloud based solution for the user based on the selected template; and validating the established cloud based solution against user-uploaded information such as software and workloads to ensure that the solution satisfies requirements of the user, such as both technical and financial requirements of the user. | 02-20-2014 |
20140074674 | TRACKING FOR ROYALTY DETERMINATION - A system including at least one memory having a plurality of individual contributions forming a compilation stored in the at least one memory; and at least one processor connected to the at least one memory, where the processor is configured to use provenance data associated with a catalog item to track an individual contribution in a compilation of contributions, where the compilation is stored in the at least one memory; and dynamically compute a royalty distribution for the individual contribution based, at least partially, upon at least one metric related to the contributions which form the compilation. | 03-13-2014 |
20140074693 | TRACKING FOR ROYALTY DETERMINATION - A method including identifying an individual contribution to a compilation, where the compilation comprises a plurality of individual contributions; and determining, at least partially with a computer processor, a royalty distribution value for the identified individual contribution based, at least partially, upon at least one weighted metric regarding the compilation. | 03-13-2014 |
20140082171 | REMEDIATING EVENTS USING BEHAVIORS - Remediating events of components using behaviors via an administrator system and an administrator client. The administrator system receives an event from a component of an information technology (IT) environment. A behavior is determined at least partly from the event. The behavior is determined to be an anomalous behavior at least partly from a group of previously received events. A coefficient is calculated, via a calculation, for the anomalous behavior at least partly from a weight. The administrator system sends a description of the anomalous behavior and a group of options to the administrator client. The description is at least partly based on the calculation. The administrator system receives a severity indication from the administrator client. The weight, the calculation, and the description are updated based on the severity indication. | 03-20-2014 |
20140082407 | REMEDIATING EVENTS USING BEHAVIORS - Remediating events of components using behaviors via an administrator system and an administrator client. The administrator system receives an event from a component of an information technology (IT) environment. A behavior is determined at least partly from the event. The behavior is determined to be an anomalous behavior at least partly from a group of previously received events. A coefficient is calculated, via a calculation, for the anomalous behavior at least partly from a weight. The administrator system sends a description of the anomalous behavior and a group of options to the administrator client. The description is at least partly based on the calculation. The administrator system receives a severity indication from the administrator client. The weight, the calculation, and the description are updated based on the severity indication. | 03-20-2014 |
20140114784 | SYSTEM AND METHOD FOR CUSTOM-FITTING SERVICES TO CONSUMER REQUIREMENTS - Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed. | 04-24-2014 |
20140114805 | SYSTEM AND METHOD FOR CUSTOM-FITTING SERVICES TO CONSUMER REQUIREMENTS - Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed. | 04-24-2014 |
20140164166 | PROVIDING INFORMATION TECHNOLOGY RESILIENCY IN A CLOUD-BASED SERVICES MARKETPLACE - A method for providing a cloud-based service includes receiving information from a customer of the service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying a service provider who provides the service in a manner that satisfies the requirement. A method for building a knowledge base of cloud-based service providers includes receiving information from a service provider, the information specifying at least one resiliency attribute of the service provider, matching the information to a standardized service descriptor, wherein the service descriptor is indexed within an ontology-based organizational framework that indexes a plurality of service descriptors, and storing the service descriptor for the service provider. | 06-12-2014 |
20140164184 | PROVIDING INFORMATION TECHNOLOGY RESILIENCY IN A CLOUD-BASED SERVICES MARKETPLACE - A system for providing a cloud-based service includes a processor and a computer readable storage medium that stores instructions which, when executed, cause the processor to perform operations including: receiving information from a customer of the cloud-based service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying at least one service provider who provides the cloud-based service in a manner that satisfies the requirement of the customer. Another embodiment of a system for providing a cloud-based service includes a conversational interface for receiving information from a customer of the cloud-based service, the information identifying a requirement of the customer related to a resiliency of the service and a resiliency analysis engine for identifying at least one service provider who provides the cloud-based service in a manner that satisfies the requirement of the customer. | 06-12-2014 |
20140172491 | ON-DEMAND CLOUD SERVICE MANAGEMENT - A plurality of traditional software applications are packaged as custom composite solutions, and are stored as custom composite solution deployable images. Customer input is obtained from a customer. At least one of the custom composite solution deployable images is deployed into a management cloud in response to the customer input. | 06-19-2014 |
20140310554 | SYSTEM AND METHOD FOR GRAPH BASED K-REDUNDANT RESILIENCY FOR IT CLOUD - A method for enabling resiliency for cloud computing systems is described. The method includes modifying a topology graph of a network architecture by mapping processes flows onto the topology graph. A resiliency graph is created based on the modified topology graph. The method includes modifying the resiliency graph by translating at least one SLA into the resiliency graph. Overlaps and dependencies in the modified resiliency graph are identified. Apparatus and computer readable instructions are also described. | 10-16-2014 |
20140310559 | System And Method For Graph Based K- Redundant Resiliency For IT Cloud - An apparatus for enabling resiliency for cloud computing systems is provided. An apparatus includes a processor and a memory storing computer program code. The memory and the computer program code are configured to, with the processor, cause the apparatus to perform actions. The actions include modifying a topology graph of a network architecture by mapping processes flows onto the topology graph and creating a resiliency graph based on the modified topology graph. The actions also include modifying the resiliency graph by translating at least one SLA into the resiliency graph and identifying overlaps and dependencies in the modified resiliency graph. Apparatus and computer readable instructions are also described. | 10-16-2014 |
20140337010 | INTERACTIVE ACQUISITION OF REMOTE SERVICES - A natural language specification of at least one high level information technology services requirement is obtained from a user, via a conversational interface; the same is parsed into first pre-defined semi-structured data, using a conversation parser. Based on the first pre-defined semi-structured data, a subset of candidate information technology services is identified, with a dialog engine, from a plurality of candidate information technology services provided by a plurality of vendors, the dialog engine is used to formulate a response including second pre-defined semi-structured data. The response is reverse-parsed into a natural language response, using the conversation parser. The natural language response includes a question for the user to assist in further refining the subset of candidate information technology services; the natural language response is presented to the user via the conversational interface. | 11-13-2014 |