| Patent application number | Description | Published |
|---|
| 20110044444 | MULTIPLE USER IDENTITY AND BRIDGE APPEARANCE - A call control system is provided that can determine the location of a person. From the location of the person, the call control system can temporarily associate a different phone with the person. A bridge appearance may then be changed to include the temporary association such that calls from the different phone show the person as a party to the call. Further, a routing algorithm for routing calls to phones within an enterprise may then be temporarily modified to route calls to the different phone for the person. Thus, a person may travel through the facilities of the enterprise and have important calls routed to the person wherever they may be. | 02-24-2011 |
| 20110047187 | DRAG AND DROP IMPORTATION OF CONTENT - A system allows a user to drag content from one application and drop the content into a separate application. In response to the user interface functions of dragging and dropping the content, an importation system can create a data object. The object can have fields that are defined based on the application or data being dragged. The object fields may be automatically populated using a search function that searches for data in the application that may be highlighted during the drag function. The drop is intercepted the information is formatted for the receiving application. The information is formatted to meet the specifications of the receiving application to optimize the storage and use of the information. Thus, the system can translate the information from its native format into a format understandable by the receiving application. | 02-24-2011 |
| 20110047229 | SOCIAL NETWORK VIRTUAL PRIVATE NETWORK - A system and method create an interconnection among users of different social networks. Each user can provide information about the social networks they use (e.g., username, passwords, etc.). An application may register with the social network and can inter-dispose the application between the user and the social network. Then, the system can interconnect the users into a “virtual private network” (VPN) where communications between the users and the social networks can be replicated to other social networks for the other users. As such, different users using different social networks can communicate. | 02-24-2011 |
| 20110047245 | PUSHING IDENTITY INFORMATION - A system allows a user to send alias information or receive alias information during a communication between two communication devices. Alias information is identity information for a user that identifies the user on a social media site or network (e.g., Facebook, Twitter, LinkedIn, etc.). The alias information can be stored in a contacts program or other data store. During a web-based telephone call between two IP-enabled phones, the alias information may be retrieved. The alias information can then be sent to the other IP-enabled phone or to another device associated with the calling party. In response to receiving the alias information, the calling party can automatically retrieve information associated with the called party and the alias from one or more social media sites. | 02-24-2011 |
| Patent application number | Description | Published |
|---|
| 20080227439 | Emulation of Private Branch Exchange Behavior - An apparatus and methods are disclosed for use by organizations that have PBXs at a plurality of sites. The invention pertains to cell phone calls from an to his or her “home” private branch exchange. For example, an employee who works at the Chicago branch office might call the Chicago office's PBX to invoke a feature such as setting up call forwarding, retrieving voice mail, etc. In the illustrative embodiment, such calls might be automatically and transparently directed to another PBX when it is advantageous to do so (e.g., for the purposes of security, reducing toll charges, because of unavailability of a particular PBX, etc.) Factors that might be used to determine whether to re-direct a call and to which PBX to re-direct a call include the day and time of the call, the network that the cell phone is currently connected to, etc. | 09-18-2008 |
| 20080240416 | Telephone with Enhanced Function Display and Selection Ability - A user interface, telephony device, and method for managing user control settings associated with a telephony device is described. The user interface displays a label array on a display device of the telephony device. The label array includes at least one row of labels, each representing a discrete function or feature associated with the telephony device. A button array is provided in the vicinity of the display device. The button array includes a corresponding row or rows of buttons, each button representing a discrete function or feature for the telephony device and corresponding to a label within the label array. One or more buttons in the button array are selectively illuminated to indicate a status of one or more functions or features associated with one or more labels in the label array. | 10-02-2008 |
| 20090022302 | Cost-Conscious Telecommunications Terminal - A method and apparatus are disclosed for routing calls over an organization's private network of private branch exchanges. In particular, when a member of the organization (e.g., an employee, etc.) places a call from his or her affiliated off-premises telecommunications terminal (e.g., cell phone, etc.), the call is automatically routed to its destination through at least a portion of the private network of private branch exchanges when doing so reduces the cost of the call. In the illustrative embodiment, the call routing is performed automatically and transparently via software on the affiliated terminals (i.e., employees' cell phones) and on the organization's private branch exchanges. | 01-22-2009 |
| 20090052650 | Rapid Response To User Input at a Telecommunications Terminal - An apparatus and methods are disclosed for use by organizations that have PBXs at a plurality of sites. The invention pertains to cell phone calls from an affiliated terminal to her “home” private branch exchange. For example, an employee who works at the Chicago branch office might call the Chicago office's PBX to invoke a feature such as setting up call forwarding, retrieving voice mail, etc. Such calls might be automatically and transparently directed to another PBX when it is advantageous to do so. In the illustrative embodiment, the need or desirability to redirect such calls to another PBX is ascertained while the caller is still in the process of entering all of the required calling information. The effect of assessing whether to redirect the call in parallel with the caller entering the information is to reduce the delays otherwise experienced by the caller when placing calls outside of the enterprise area served by the home private branch exchange. | 02-26-2009 |
| 20090191915 | Call-Handling for an Off-Premises, Telecommunications Terminal with an Installed Subscriber Identity Module - An apparatus and method are disclosed that enable an organization's enterprise-wide network to accommodate roaming wireless terminals that are affiliated with the local enterprise networks within the enterprise-wide network. In particular, the illustrative-embodiment system is capable of handling a wireless terminal such as a cellular telephone that is able to use different subscriber identity module cards, or “SIM” cards, in different geographic regions or service-provider networks. A mobility client that is part of the wireless terminal registers when it detects that a new SIM card has been installed at the wireless terminal, whereby the client provides the subscriber-specific information that the wireless terminal reads from the SIM card. The mobility client identifies itself to the server by a user identifier, such as the station extension with which the terminal is affiliated back at the home local enterprise network. Upon successful registration, the client receives an access number that is suitable for its current location. | 07-30-2009 |
| 20100002860 | Shared Mapping of a Station Extension within a Distributed, Enterprise Telecommunications System, to an Associated Telephone Number - A method is disclosed that provides the sharing of a station-mapping description with a first private-branch exchange, where the description has been initialized and maintained at a second private-branch exchange. Such a description describes a logical association between a station extension of an enterprise deskset and a telephone number of an off-premises terminal, such as a cell phone. As a result of the sharing across private-branch exchanges, an incoming call from a second employee's cell phone can be recognized, by a first employee being called, as coming from the calling second employee. This is because the incoming call is identified with the telephone extension of the calling employee's deskset terminal in spite of the call being placed from the cell phone, or other telephone number at large. This is particularly important where a large company engineers its enterprise's telecommunications system across multiple private-branch exchanges. | 01-07-2010 |
| Patent application number | Description | Published |
|---|
| 20110044442 | CALL ROUTING OR ESCALATION BASED ON THE IDENTITY, ROLE OR URGENCY OF THE CALLING OR COMMUNICATING PARTY - Aspects are directed toward managing, including reorganizing, inbound communications, a communications log, or presentation of a communication to a user, based on one or more of the identity, role and urgency of calling or communicating party, including, for example, forwarding or hybrid priority routing. For example, in an e-mail type of environment, received communications could be re-organized based on one or more of the above, such that higher priority communications are escalated to “the-top-of-the-stack.” This similar type of operation can be done in a communications modality independent manner, and extended to, for example, voicemails, caller ID, SMS messages, or in general any communication in any communications modality, where one or more communications are capable of being managed and re-organized. As an optional embodiment, an attribute or characteristic associated with the communication can be modified, such that the user is aware of the ranking associated with that communication. | 02-24-2011 |
| 20110047500 | VIDEO WINDOW WITH INTEGRATED CONTENT - Methods and systems for displaying content are provided. More specifically, an integrated content application is provided in which related content is displayed in a single window user interface. The content displayed can be determined by instructions received by the integrated content application. Different items of content can be displayed in sequence, but are not displayed simultaneously. Moreover, one item of content can provide context for another item of content. In addition, one item of content can be presented in non-real time, while the other related item of content can be presented in real time. | 02-24-2011 |
