Patent application number | Description | Published |
20080240089 | Systems and methods for retrieving customer premise equipment data - Methods, systems, and computer readable medium storing a computer executable program for retrieving customer premise equipment (CPE) data are disclosed. A first communication channel is established with a first CPE device via a first node element. The first node element is operable to route data to and from the first CPE device in an Internet network. A request for CPE data is issued to the first CPE device via the first communication channel. The requested CPE data is received from the first CPE device via the first communication channel. | 10-02-2008 |
20080253393 | SYSTEM AND METHOD FOR MANAGING NETWORK TRAFFIC - A system and method for managing network traffic is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a data switch having a controller element to transmit telemetry data representative of bandwidth usage by one or more users of the data switch. Traffic for the data switch can be managed based at least in part on the bandwidth usage by higher bandwidth users of the data switch. Additional embodiments are disclosed. | 10-16-2008 |
20090028170 | NETWORK MONITORING BY CUSTOMER PREMISES EQUIPMENT - A system for collecting data from a communications network includes customer premises equipment (“CPE”) for monitoring and storing response data. A CPE data collection module uses a Web-based service to collect information from the CPE and process the information to determine line quality and any errors that may exist on either the WAN side or the LAN side of the communications network, and further determine the root cause based on built-in business rules for trouble shooting customer service. The CPE conducts per-tone diagnostics on the WAN side of the communications network and obtains WAN side data. The CPE obtains response data from devices on the LAN side. Both WAN side data and LAN data may be transmitted substantially in real-time or stored and transmitted periodically to the CPE data collection module upon requests originated from the CPE data collection module. | 01-29-2009 |
20090030942 | System and method of providing performance data - A method of providing performance data is disclosed that includes receiving a performance data request at a set-top box device from customer premises equipment. The performance data request identifies a first performance data measurement and the first performance data measurement is related to a performance aspect of the set-top box device. The method also includes identifying a first portion of a data structure that includes the first performance data measurement. The data structure further includes a second portion designated for a second performance data measurement. The data structure is stored at a data storage device associated with the set-top box device. Further, the method includes retrieving the first performance data measurement from the data storage device based on the first portion of the data structure and sending data associated with the first performance data measurement from the set-top box device to the customer premises equipment. | 01-29-2009 |
20090040939 | SYSTEM AND METHOD FOR MANAGING BROADBAND SERVICES - A system and method are described for selecting a service state using a configurable abstraction layer. A comparison is made between network parameters of a Network Performance Layer and network services of a Service Layer. Once network parameters are within a threshold for providing a given service, a state change can be made in the configuration parameters to suit the provided service. | 02-12-2009 |
20090064255 | SYSTEM AND METHOD OF PROVIDING PERFORMANCE DATA - A method of providing performance data is disclosed that includes sending a data packet from customer premises equipment to a set-top box device via a network path at a transmission rate. The transmission rate is based on Network Layer performance metrics associated with the network path. The method also includes receiving performance data at the customer premises equipment from the set-top box device. The performance data relates to Physical Layer measurements. In addition, the performance data indicates a condition of a physical component of the network path. | 03-05-2009 |
20090074153 | DIGITAL SUBSCRIBER LINE (DSL) DIAGNOSTIC TOOLS AND METHODS TO USE THE SAME - Digital subscriber line (DSL) diagnostic tools and methods to use the same are disclosed. An example DSL diagnostic tool comprises a data collector to automatically collect real-time performance data associated with a subscriber, a database interface module to automatically collect historical data associated with the subscriber and to collect performance data associated with a neighbor subscriber line, a data analyzer to automatically analyze the real-time and historical performance data associated with the subscriber and the performance data associated with the neighbor subscriber line to identify a potential problem with an analyzed subscriber line associated with the subscriber, and a trouble ticket system interface module to automatically submit a repair ticket when the data analyzer does not identify a potential problem. | 03-19-2009 |
20090157713 | SYSTEMS AND METHODS FOR COLLECTING DATA FROM NETWORK ELEMENTS - Systems and methods for performing data collection in networks are disclosed. A disclosed network element includes a data store, at least one of a management information block or a register, a self-initiating data collector to collect information associated with the network element from at least one of the management information block or the register and to store the retrieved information in the data store, and a data retriever to send at least some of the information from the data store in response to a request. | 06-18-2009 |
20090158304 | SYSTEMS AND METHODS FOR DATA COLLECTION IN NETWORKS - Systems and methods are disclosed for collecting data from network elements. A disclosed example apparatus to facilitate the collection of data from a network element includes a first bridge to receive an application program interface (API) call requesting information for the network element, a database to store protocol information associated with the network element, and a second bridge to translate the API call in accordance with the protocol information and to communicate the translated API call to the network element is disclosed. | 06-18-2009 |
20090168973 | System and method for evaluating and troubleshooting a digital subscriber line system - Disclosed is a method and system for evaluating and troubleshooting a DSL system in a plurality of DSL systems having a common static characteristic. The plurality of DSL systems are ranked based on a ranking characteristic different than the common static characteristic. | 07-02-2009 |
20100103941 | Data Collection from CPE Devices on a Remote LAN - Methods, systems, and computer-readable media for collecting data from CPE devices located on a remote LAN are provided. Communication is established over a WAN with a gateway attached to the LAN. The gateway is then used to enumerate the CPE devices on the LAN. A firewall pinhole is created in the gateway for each CPE device on the LAN, and communication is established through the pinholes to the CPE devices to collect the desired data. | 04-29-2010 |
20100299605 | User Interface Design for Telecommunications Systems - In a particular embodiment, a display includes a first interface and a second interface. The first interface is organized by data communications network technology area and the second interface is grouped by operational function. Each operational function includes a summary view and a detailed functional view. | 11-25-2010 |
20110040872 | SYSTEM AND METHOD FOR MANAGING NETWORK TRAFFIC - A system and method for managing network traffic is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a data switch having a controller element to transmit telemetry data representative of bandwidth usage by one or more users of the data switch. At least one higher bandwidth user can have an increased polling frequency based at least in part on a differential in upstream and downstream data transfer rates for the one or more users. Additional embodiments are disclosed. | 02-17-2011 |
20110129071 | METHODS, APPARATUS AND ARTICLES OF MANUFACTURE TO CHARACTERIZE CUSTOMER-PREMISES NETWORKS - Methods, apparatus and articles of manufacture to characterize customer-premises networks are disclosed. A disclosed example method comprises retrieving a first plurality of performance parameters for a first time interval for respective ones of a plurality of customer-premises devices, the first plurality of customer-premises devices forming a first customer-premises communication network and each communicatively coupled to a first residential gateway, retrieving a second plurality of performance parameters for a second time interval for the respective ones of the first plurality of devices, computing a first metric representative of a performance variability of the first customer-premises communication network from the first and second plurality of performance parameters, and comparing the first metric to a second metric representative of a second performance variability of a second customer-premises communication network communicatively coupled to a second residential gateway to determine whether the first customer-premises communication network is operating in accordance with a normal operating condition. | 06-02-2011 |
20120243668 | System and Method for Evaluating and Troubleshooting a Digital Subscriber Line System - Disclosed is a method and system for evaluating and troubleshooting a DSL system in a plurality of DSL systems having a common static characteristic. The plurality of DSL systems are ranked based on a ranking characteristic different than the common static characteristic. | 09-27-2012 |
20120271914 | Systems and Methods for Retrieving Customer Premise Equipment Data - A method includes receiving a trigger event at a customer premise equipment management system from a service provider system. The trigger event includes a request for retrieval of customer premise equipment data from at least one customer premise equipment device. The method includes issuing, from the customer premise equipment management system, a customer premise equipment data request to the at least one customer premise equipment device in response to receiving the trigger event. Each customer premise equipment data request includes a customer premise equipment access certificate to gain access to particular customer premise equipment data. The method also includes receiving, at the customer premise equipment management system, the requested customer premise equipment data. | 10-25-2012 |
20150081844 | Systems and Methods for Retrieving Customer Premise Equipment Data - A method includes detecting, at a customer premise equipment management system, a trigger event associated with customer premise equipment data, the customer premise equipment data associated with a customer premise equipment device. The method also includes initiating a connection to the customer premise equipment device via an application program interface in response to the trigger event, where the application program interface is selected based on the customer premise equipment data. The method further includes sending, from the customer premise equipment management system, a customer premise equipment data request to the customer premise equipment device via the application program interface. | 03-19-2015 |