Patent application number | Description | Published |
20100075673 | Methods and Systems for Aggregating Presence Information to Provide a Simplified Unified Presence - Methods and systems for providing simplified presence for a user are described. The user has a plurality of associated communication devices registered with a communications server, and each communication device enables at least one communication service class. The server has a user data entry associating the user with each of the plurality of communication devices. To hide the details of the user-associated devices from third parties, a virtual device is defined and associated with the user. Presence information received at the server from the various devices is aggregated together to create aggregated presence information that indicates at least the service classes available from the user-associated devices based on the received presence information. A virtual device presence document is generated containing the aggregated presence information and is provided to a presence server as presence information associated with the user. | 03-25-2010 |
20100222028 | SYSTEM AND METHOD FOR INTELLIGENT CALL IDENTIFICATION ON A MOBILE COMMUNICATION DEVICE - A mobile device and a method of displaying information regarding an incoming communication to a user of a mobile device are provided. The mobile device receives the incoming information and associated information from, for example, an enterprise network. The communication type of the incoming communication is determined using the associated information and information relating to the communication type is displayed on a display of the mobile device. | 09-02-2010 |
20100222044 | System and Method for Providing Identifying Information to a Mobile Device - A system and method for providing identifying information about the source of an incoming communication to a mobile device is provided. An incoming communication is received by an enterprise network and a connection is established to the mobile device. A DTMF message is sent to the mobile device by the enterprise network. If the source of the incoming communication has an enterprise-assigned number then the DTMF message comprises an identifying key corresponding to the key field of a profile list comprising enterprise-assigned numbers and an identifying information entry for each enterprise-assigned number in the list. If the source of the incoming communication does not have an enterprise-assigned number, the DTMF message comprises an identifying number for the source of the incoming communication. If DTMF is not available on the mobile device, similar logic may be employed using, for example, ANI manipulation. | 09-02-2010 |
20100222097 | System and Method for Security on a Mobile Device using Multiple Communication Domains - A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device. | 09-02-2010 |
20110263229 | CLIENT DEVICE METHOD AND APPARATUS FOR ROUTING A CALL - A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices. | 10-27-2011 |
20120115437 | SYSTEM AND METHOD FOR SECURITY ON A MOBILE DEVICE USING MULTIPLE COMMUNICATION DOMAINS - A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device. | 05-10-2012 |
20120202474 | CLIENT DEVICE METHOD AND APPARATUS FOR ROUTING A CALL - A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices. | 08-09-2012 |
20130065566 | SYSTEM AND METHOD FOR INTELLIGENT CALL IDENTIFICATION ON A MOBILE COMMUNICATION DEVICE - A mobile device and a method of displaying information regarding an incoming communication to a user of a mobile device are provided. The mobile device receives the incoming information and associated information from, for example, an enterprise network. The communication type of the incoming communication is determined using the associated information and information relating to the communication type is displayed on a display of the mobile device. | 03-14-2013 |
20130185443 | METHODS AND SYSTEMS FOR AGGREGATING PRESENCE INFORMATION TO PROVIDE A SIMPLIFIED UNIFIED PRESENCE - Methods and systems for providing simplified presence for a user are described. The user has a plurality of associated communication devices registered with a communications server, and each communication device enables at least one communication service class. The server has a user data entry associating the user with each of the plurality of communication devices. To hide the details of the user-associated devices from third parties, a virtual device is defined and associated with the user. Presence information received at the server from the various devices is aggregated together to create aggregated presence information that indicates at least the service classes available from the user-associated devices based on the received presence information. A virtual device presence document is generated containing the aggregated presence information and is provided to a presence server as presence information associated with the user. | 07-18-2013 |
20150382280 | METHOD AND SYSTEM FOR AUTOMATIC SEAMLESS MOBILITY - A telecommunication system and method for automatically and seamlessly switching voice calls on a wireless mobile device between different wireless network services during the same conversation without user interaction and without being noticeable to the parties on the call. For example, a voice call at a mobile device using the services of a wireless wide area network (e.g., GSM/GPRS cellular network) may be switched over to a wireless local area network (e.g., 802.11 wireless network), and vice versa, while the call is in progress and without any input from the parties on the call. The system and method also provide a mechanism for maintaining a voice over Internet Protocol (VoIP) call while the mobile device moves between wireless access points (AP) and has automatic reconnection in case there is a dropped call. | 12-31-2015 |
Patent application number | Description | Published |
20100046731 | METHOD, APPARATUS AND SYSTEM FOR USE OF PRESENCE AND LOCATION INFORMATION IN INTELLIGENT CALL ROUTING - A telecommunication system routes an incoming call to one or more telephony devices associated with a user, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system enhances the routing using location or presence information. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party. | 02-25-2010 |
20110125884 | Architecture And Protocol For Extensible And Scalable Communication - A system performs information technology (IT) tasks using a computer. Examples of IT tasks include installing or configuring software, displaying alerts, executing programs or scripts on the endpoint, or logging activities. In an embodiment of the system, a connection initialization module receives a request for a persistent connection over a network from a managed endpoint. The request is accepted and a persistent connection is opened with the managed endpoint. A tier-1 module then receives configuration information from the managed endpoint over the persistent connection. The configuration information includes a list of functional plugins on the managed endpoint, where a functional plugin comprises a software module for performing an IT task. The tier-1 module stores this configuration information along with information describing the persistent connection and maintains the persistent connection in an open state. | 05-26-2011 |
20110173430 | IT Automation Appliance Imaging System and Method - A system, method, and computer program product for harvesting an image from a local disk of a managed endpoint to an image library is provided. In an embodiment of the method for harvesting an image, a managed endpoint is provided with a boot image that causes the endpoint to instantiate a RAM disk and execute the boot image from the RAM disk. The boot image is used to harvest an image by determining data on a local disk of the managed endpoint to be included in the image that are not already stored in the image library. In one embodiment, this is done by comparing hashes calculated on the data on the local disk to hashes of data in the image library. The data not already stored in the image library are then copied to the image library. | 07-14-2011 |
Patent application number | Description | Published |
20090097628 | METHOD AND SYSTEM FOR DEVICE SWITCHING THROUGH A SERVER - A telecommunication system and method for seamlessly switching mobile devices during a conversation without placing the conversation on hold or otherwise parking the conversation. | 04-16-2009 |
20090203375 | METHOD AND SYSTEM FOR AUTOMATIC SEAMLESS MOBILITY - A telecommunication system and method for automatically and seamlessly switching voice calls on a wireless mobile device between different wireless network services during the same conversation without user interaction and without being noticeable to the parties on the call. For example, a voice call at a mobile device using the services of a wireless wide area network (e.g., GSM/GPRS cellular network) may be switched over to a wireless local area network (e.g., 802.11 wireless network), and vice versa, while the call is in progress and without any input from the parties on the call. The system and method also provide a mechanism for maintaining a voice over Internet Protocol (VoIP) call while the mobile device moves between wireless access points (AP) and has automatic reconnection in case there is a dropped call. | 08-13-2009 |
20090279683 | METHOD, APPARATUS AND SYSTEM FOR INTELLIGENT CALL ROUTING - A telecommunication system routes an incoming call to one or more telephony devices, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system may also enhance the routing using transient information and/or real-time information when available. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party. | 11-12-2009 |
20120178425 | CLIENT DEVICE METHOD AND APPARATUS FOR ROUTING A CALL - A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices. | 07-12-2012 |
Patent application number | Description | Published |
20080235445 | IT Automation Appliance Imaging System and Method - A system, method, and computer program product for harvesting an image from a local disk of a managed endpoint to an image library is provided. In an embodiment of the method for harvesting an image, a managed endpoint is provided with a boot image that causes the endpoint to instantiate a RAM disk and execute the boot image from the RAM disk. The boot image is used to harvest an image by determining data on a local disk of the managed endpoint to be included in the image that are not already stored in the image library. In one embodiment, this is done by comparing hashes calculated on the data on the local disk to hashes of data in the image library. The data not already stored in the image library are then copied to the image library. | 09-25-2008 |
20090070442 | Architecture And Protocol For Extensible And Scalable Communication - A system performs information technology (IT) tasks using a computer. Examples of IT tasks include installing or configuring software, displaying alerts, executing programs or scripts on the endpoint, or logging activities. In an embodiment of the system, a connection initialization module receives a request for a persistent connection over a network from a managed endpoint. The request is accepted and a persistent connection is opened with the managed endpoint. A tier-1 module then receives configuration information from the managed endpoint over the persistent connection. The configuration information includes a list of functional plugins on the managed endpoint, where a functional plugin comprises a software module for performing an IT task. The tier-1 module stores this configuration information along with information describing the persistent connection and maintains the persistent connection in an open state. | 03-12-2009 |
20120124185 | Architecture and Protocol for Extensible and Scalable Communication - A system performs information technology (IT) tasks using a computer. Examples of IT tasks include installing or configuring software, displaying alerts, executing programs or scripts on the endpoint, or logging activities. In an embodiment of the system, a connection initialization module receives a request for a persistent connection over a network from a managed endpoint. The request is accepted and a persistent connection is opened with the managed endpoint. A tier-1 module then receives configuration information from the managed endpoint over the persistent connection. The configuration information includes a list of functional plugins on the managed endpoint, where a functional plugin comprises a software module for performing an IT task. The tier-1 module stores this configuration information along with information describing the persistent connection and maintains the persistent connection in an open state. | 05-17-2012 |
20130198764 | DEPLOYMENT AND MANAGEMENT OF VIRTUAL CONTAINERS - A system virtualizes applications on a managed endpoint using containers. A managed endpoint receives a virtualized container from an IT automation appliance. The virtualized container includes an application and a virtualization module. The virtualization module includes computer program instructions for virtualizing the application. An operating system API call made by the application during execution is intercepted, and a portion of the computer program instructions are executed based on the operating system API call. The computer program instructions modify the behavior of the application to effect the file and data virtualization of the application. A virtualized container can be deployed and updated from an IT automation appliance along with an agent to support the deployment and updating of the virtualized container. | 08-01-2013 |