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John M. Martin
AUSTIN, TX US
1. 20090150225 DEVELOPING INTERACTIVE CALL CENTER AGENT PERSONAS 06-11-20092. 20090074158 METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER 03-19-2009
3. 20090034694 METHOD AND SYSTEM FOR AN AUTOMATED DEPARTURE STRATEGY 02-05-2009
4. 20080273687 System and Method for Providing Customer Activities While in Queue 11-06-2008
5. 20080267365 SYSTEM, METHOD AND SOFTWARE FOR A SPEECH-ENABLED CALL ROUTING APPLICATION USING AN ACTION-OBJECT MATRIX 10-30-2008
6. 20080228489 SYSTEM AND METHOD FOR ANALYZING AUTOMATIC SPEECH RECOGNITION PERFORMANCE DATA 09-18-2008