D'Arcy
Amanda Jean D'Arcy, Appleton, WI US
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20140263243 | ELECTRODE NEGATIVE PULSE WELDING SYSTEM AND METHOD - A welding system includes a power source configured to generate power and deliver the power to a welding torch. The power is provided in accordance with an electrode negative pulse welding regime that includes a cyclic peak, followed by a stabilization phase, then a return to a background level. The stabilization phase has a generally parabolic current shape, and is performed in a current-closed loop manner until a transition point, where control becomes voltage-closed loop until the background level is reached. Resulting weld performance is improved, with a globular-like transfer mode, reduced shorts and enhanced arc stability. | 09-18-2014 |
20160074954 | ELECTRODE NEGATIVE PULSE WELDING SYSTEM AND METHOD - A welding system includes a power source configured to generate power and deliver the power to a welding torch. The power is provided in accordance with an electrode negative pulse welding regime that includes a cyclic peak, followed by a stabilization phase, then a return to a background level. The stabilization phase has a generally parabolic current shape, and is performed in a current-closed loop manner until a transition point. Resulting weld performance is improved, with a globular-like transfer mode, reduced shorts and enhanced arc stability. | 03-17-2016 |
Breadan D'Arcy, Victoria AU
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20080287747 | Flexible Electronic Device - According to the present invention there is provided a device that may be worn by a person, or fitted to an apparatus for monitoring, sensing or controlling one or more parameters such as, but by no means limited to, moisture, temperature, heart rate or respiration rate, or controlling various parameters of electronic functions. The device includes: | 11-20-2008 |
Daniel D'Arcy, Lancaster, NY US
Greg D. D'Arcy, West Chester, PA US
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20150176749 | Thermally Insulative Expanded Polytetrafluoroethylene Articles - The present invention is directed to a thermally insulative material comprising PTFE, including an expanded PTFE (ePTFE), having a thermal conductivity of less than or equal to 25 mW/m K at atmospheric conditions. In one embodiment, the insulative material of the present invention includes aerogel particles and polytetrafluoroethylene (PTFE). The insulative material may be formed into articles that are hydrophobic, highly breathable, possess high strength, and which may be used in non-static applications such as dynamic flexing and the like. The insulative articles are flexible, stretchable, and bendable. Also, the insulative material has little to no shedding or dusting of fine particles. Aerogel particles having a particle density of less than about 100 kg/m | 06-25-2015 |
Hugh Darcy, Thornbury GB
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20120170968 | BINDING ASSEMBLY - A binder assembly for receiving and retaining articles and that includes a cover comprising a spine portion and at least one cover leaf portion and a first binder element and a second binder element comprising a plurality of first and second retaining fingers, respectively. The first and second binding elements are moveable between 1) an open position wherein articles are permitted to be removed from or mounted to the binder assembly, and 2) a closed position wherein articles mounted to the binder assembly are prevented from being removed. The binder assembly further includes an elongated retainer/lock constructed to releasably attach to the first and second binding elements in the closed position thereof with the spine portion of the cover therebetween for locking the first and second binding elements in the closed position and securing the first and second binding elements to the spine portion of the cover. | 07-05-2012 |
James Benjamin D'Arcy, Attica, MI US
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20090092968 | SCREENING METHOD FOR MYCOBACTERIA IN METAL REMOVAL FLUID SYSTEMS - One embodiment of the invention includes a method for testing a fluid for contamination by a mycobacterial organism. A plurality of individual standardized samples may be acquired from a plurality of predetermined sampling points and pooled into a pooled sample. The pooled sample may be analyzed using a polymerase chain reaction technique and the results compared against a pool concern level which is calculated from an individual concern level that governs each individual standardized sample. | 04-09-2009 |
20120222851 | HVAC SYSTEM DAMPER - A damper for determining and regulating amount of airflow admitted into a heating, ventilation, and air conditioning (HVAC) duct of a building from the ambient includes a variable position gate. The gate is configured to generate a continuous access opening into the duct from the ambient. The damper also includes a mechanism configured to select a position for the gate between and inclusive of fully opened and fully closed and a first sensor configured to sense a velocity of the airflow admitted into the duct. The selected position of the gate determines an area of the continuous access opening and regulates the amount of airflow admitted into the duct. Additionally, when the continuous access opening is not fully closed, the airflow admitted into the duct by the gate is substantially uniform. An HVAC system employing the damper and a method for controlling a temperature inside the building are also disclosed. | 09-06-2012 |
20130268105 | METHOD AND APPARATUS FOR MANAGING HEAT ENERGY IN A METAL CASTING PLANT - A method for managing heat energy in a metal casting plant includes executing a local control optimization model to control mass of solid metal charges to each modular melting furnace. The local control optimization model is configured to achieve a commanded total mass of molten material and coincidentally minimize waste heat for each of the modular melting furnaces. The method for managing heat energy in the metal casting plant further includes executing a system control optimization model to manage operation of a heat energy recovery system. The system control optimization model is configured to manage the operation of the heat energy recovery system including transferring the waste heat from the modular melting furnaces to a plurality of heat demand centers while minimizing total loss of the waste heat in the metal casting plant. | 10-10-2013 |
James Francis Darcy, Queensland AU
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20140241807 | PLOUGH VEHICLE ASSEMBLY - A plough vehicle assembly is described. The plough vehicle assembly may be able to lay pipe or cable, and include a plough vehicle and a support mounted to the plough vehicle to support a pipe to be laid. The support may include a ring. | 08-28-2014 |
James Francis Darcy, Bulimba AU
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20140299258 | METHOD OF PREPARING A PIPE FOR JOINING TO ANOTHER PIPE - A method of preparing a pipe for joining to another pipe, the method including the steps of fixing a cutting tool to one side of a fusion welding machine; fixing a pipe to an other side of the welding machine; moving the cutting tool with respect to the pipe so that the cutting tool engages an internal wall of the pipe to thereby cut the internal wall of the pipe, preparing the pipe for joining to another pipe. | 10-09-2014 |
20140299344 | RIPPER SHOE FOR A PLOUGH VEHICLE - A ripper shoe for a plough vehicle, the ripper shoe comprising a nose portion connected to a series of teeth; a trailing portion located behind the nose portion; the trailing portion having an trailing upper section and a trailing lower section; and an attachment portion to at least attach the trailing portion to a sword of the plough vehicle; wherein the width of the upper section is greater than width of the lower section. | 10-09-2014 |
20140334881 | PLOUGH VEHICLE ASSEMBLY - A plough vehicle assembly that is able to lay pipe or cable, the pipe vehicle assembly comprising a plough vehicle and a support mounted to the plough vehicle to support a pipe to be laid, the support being offset from a longitudinal axis of the plough vehicle. | 11-13-2014 |
John D'Arcy, Arborfield GB
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20080289294 | Hand Rail with Light Source Inside the Mounting Bracket and Back Up Power Supply - There is provided a hand rail comprising a balustrade defining a hollow tubular cavity; and plural mounting brackets for mounting said balustrade to a support surface of a building. At least one of said plural mounting brackets is provided with at least one light source for emitting guide light therefrom and wherein, a back up power supply for said at least one light source is provided within said hollow tubular cavity. The hand rail is suitable for use in providing emergency lighting for stairways and/or corridors of buildings. | 11-27-2008 |
John Joseph D'Arcy, Ben Lomond, CA US
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20090124232 | Emergency warning by mobile telephone - Cell-phones with their control and voice bands and their wide spread presence plus the good coverage of the US by cell towers makes a pin-pointed alert broadcast to people end angered by severe weather possible, based on data-feeds from NOAA, or by other incidents. Alert-specific programs in audio, video and text are downloaded to subscriber cell-phones. Alert-specific code words trigger these programs in areas covered by selected cell towers. Persons of priority (P | 05-14-2009 |
John Philip D'Arcy, Warrawee AU
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20150310510 | TAXIMETER, SYSTEM AND METHOD FOR A TAXI - A taximeter, system and method for a taxi are disclosed. In one aspect, the taximeter includes a processing system including a memory having stored therein a plurality of computer applications, wherein the processing system is configured to execute a meter application during a passenger trip to determine a fare due, and execute a payment application to facilitate electronic payment of the fare due. In particular embodiments, the taximeter establishes a wireless data communication session with a mobile device of the passenger to facilitate payment of the fare due via the mobile device. | 10-29-2015 |
Joseph D'Arcy, Rocky Hill, CT US
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20140252800 | SPEED-ADAPTIVE WING FOR DRAG REDUCTION - Aerodynamic drag on a moving vehicle is reduced by a forward-mounted wing that is movably mounted for adapting the vehicle's aerodynamic profile according to the forward speed of the vehicle. In certain embodiments, the wing is self-adapting according to air flow over the vehicle. In other embodiments, the wing may be actuated to one of a range of preset positions, according to a measurement of vehicle speed. | 09-11-2014 |
Julio D'Arcy, Los Angeles, CA US
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20110229759 | ELECTRODES INCORPORATING NANOSTRUCTURED POLYMER FILMS FOR ELECTROCHEMICAL ION STORAGE - Ion storage electrodes formed by coating an underlying substrate with a nanofibrillar film of structured conjugate polymer nanofibers and methods of forming such electrodes are described herein. The electrical properties of the electrodes may be customized by modifying the structure of the polymer nanofibers, the thickness of the nanofiber film, and the pore size of the nanofiber films. | 09-22-2011 |
Julio M. D'Arcy, Boston, MA US
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20130022755 | UNIVERSAL SOLUTION FOR GROWING THIN FILMS OF ELECTRICALLY CONDUCTIVE NANOSTRUCTURES - A method is described for depositing nanostructures of conducting polymers, nanostructures, particularly carbon nanostructures and combinations thereof. The process comprises placing the nanostructures in a liquid composition comprising an immiscible combination of aqueous phase and an organic phase. The mixture is mixed for a period of time sufficient to form an emulsion and then allowed to stand undisturbed so that the phases are allowed to separate. As a result the nanostructure materials locate at the interface of the forming phases and are uniformly dispersed along that interface. A film of the nanostructure materials will then form on a substrate intersecting the interface, said substrate having been placed in the mixture before the phases are allowed to settle and separate. | 01-24-2013 |
20150273521 | Universal Solution for Growing Thin Films of Electrically Conductive Nanostructures - A method is described for depositing nanostructures of conducting polymers, nanostructures, particularly carbon nanostructures and combinations thereof. The process comprises placing the nanostructures in a liquid composition comprising an immiscible combination of aqueous phase and an organic phase. The mixture is mixed for a period of time sufficient to form an emulsion and then allowed to stand undisturbed so that the phases are allowed to separate. As a result the nanostructure materials locate at the interface of the forming phases and are uniformly dispersed along that interface. A film of the nanostructure materials will then form on a substrate intersecting the interface, said substrate having been placed in the mixture before the phases are allowed to settle and separate. | 10-01-2015 |
Justin Wayne D'Arcy, Redondo Beach, CA US
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20130099078 | Security Mounting Pole Apparatus and Method of Use - A security mounting pole apparatus comprising a pipe having an outer surface and an inner surface defining a longitudinal bore therethrough, the pipe having a first end and an opposite second end, and one or more reinforcing members disposed in the longitudinal bore of the pipe. | 04-25-2013 |
Marcus James D'Arcy, Tampa, FL US
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20100200068 | DYNAMIC PURGE SYSTEM FOR A HEAT RECOVERY WHEEL - An automatically operable dynamic purge system that is incorporated into a heat recovery wheel that comprises a number of radial seals that direct a controlled area of supply air into the exhaust air stream passing through the heat recovery wheel. Two possible configurations include a single purge and a double purge. For the single purge, one seal is fixed in location on one face of the wheel and a second seal is dynamic and is on the opposite face. For the double purge, two seals are fixed in location on one face of the wheel and a third seal is dynamic and is on the opposite face. In each case the dynamic seal is secured by an automatically operable wiper blade. This wiper blade is attached near the center of the wheel such that it rotates, in turn, allowing the seal to rotate whilst remaining approximately radial to the wheel. | 08-12-2010 |
Michael J. Darcy, Mississauga CA
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20100264074 | Amalgam separator - An amalgam separator for purifying a waste stream comprised of a mixture of air and waste liquid water, wherein said amalgam separator is comprised of filter media that comprises a surface functionalized mesoporous material, wherein said amalgam separator is further comprised of means for separating said air from said waste water to produce separated air and separated waste water, means for removing particulate matter from said separated waste water to produce cleaned waste water, means for purifying said cleaned waste water to produce purified water, and means for combining said separated air and said purified water. | 10-21-2010 |
Padraig D'Arcy, Stockholm SE
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20130079370 | Method for the Inhibition of Deubiquitinating Activity - A method of treating in a person a cancer tumor refractory to treatment with bortezomib or an agent sharing the apoptosis generating activity of bortezomib or any other anti-cancer drug, comprises administering to the person, in a pharmaceutically acceptable carrier, a pharmacologically effective dose of an agent selected from the group consisting of b-AP15 and other proteasome inhibitor abrogating the deubiquitinating (DUB) activity of the 19S RP DUBs. | 03-28-2013 |
20140370528 | Proteasome Deubiquinating Inhibitor Screening - A method for screening a compound to determine whether the compound is a proteasome deubiquinating inhibitor of high specificity comprises contacting the compound with human 19S regulatory particles (19S RP) of 26S proteasome and determining whether the compound inhibits activity of deubiquinating (DUB) enzymes UCHL5 and USP14; inhibition of UCHL5 and USCP14 activities indicates that the compound is a proteasome deubiquinating inhibitor of high specificity. | 12-18-2014 |
Patrick Brendan D'Arcy, Grovedale AU
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20160066821 | SYSTEM, GARMENT AND METHOD - The present invention relates to a system and garment that incorporates sensors that can be used for measuring or monitoring pressure or forces in feet, the stumps of limbs of an amputee that are fitted with prosthetic devices, or any other parts of the body that are subject to forces such as the buttock while seated or when external pressure inducing devices are employed, such as for example, pressure bandages. The invention also relates to a method to monitor or diagnose any foot or limb related activity for recreational, sporting, military or medical reasons and is particularly aimed at the treatment of neuropathic or other degenerating conditions. | 03-10-2016 |
Patrick Brendan D'Arcy, Victoria AU
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20110015498 | SYSTEM, GARMENT AND METHOD - The present invention relates to a system and garment that incorporates sensors that can be used for measuring or monitoring pressure or forces in feet, the stumps of limbs of an amputee that are fitted with prosthetic devices, or any other parts of the body that are subject to forces such as the buttock while seated or when external pressure inducing devices are employed, such as for example, pressure bandages. The invention also relates to a method to monitor or diagnose any foot or limb related activity for recreational, sporting, military or medical reasons and is particularly aimed at the treatment of neuropathic or other degenerating conditions. | 01-20-2011 |
Paul D'Arcy, Chelmsford, MA US
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20150220342 | METHOD AND APPARATUS FOR ENABLING A PROCESSOR TO GENERATE PIPELINE CONTROL SIGNALS - A chaining bit decoder of a computer processor receives an instruction stream. The chaining bit decoder selects a group of instructions from the instruction stream. The chaining bit decoder extracts a designated bit from each instruction of the instruction stream to produce a sequence of chaining bits. The chaining bit decoder decodes the sequence of chaining bits. The chaining bit decoder identifies zero or more instruction stream dependencies among the selected group of instructions in view of the decoded sequence of chaining bits. The chaining bit decoder outputs control signals to cause one or more pipelines stages of the processor to execute the selected group of instructions in view of the identified zero or more instruction stream dependencies among the group sequence of instructions. | 08-06-2015 |
20150220347 | DETERMINISTIC AND OPPORTUNISTIC MULTITHREADING - A processing device identifies a set of software threads having instructions waiting to issue. For each software thread in the set of the software threads, the processing device binds the software thread to an available hardware context in a set of hardware contexts and stores an identifier of the available hardware context bound to the software thread to a next available entry in an ordered list. The processing device reads an identifier stored in an entry of the ordered list. Responsive to an instruction associated with the identifier having no dependencies with any other instructions among the instructions waiting to issue, the processing device issues the instruction waiting to issue to the hardware context associated with the identifier. | 08-06-2015 |
Paul D'Arcy, Galway IE
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20090210524 | ROUTING OF WEB-BASED CONTACTS - A method of providing access to a network of contact centres comprises providing contact links on one or more web pages which when activated initiate contacts to the contact centres. The network addresses associated with the links and to which the contacts are automatically directed are dynamically specified in the web pages and are obtained from a database. The database is dynamically updated in response to statistical updates received periodically or continually from the individual contact centres. In this way the contacts can be directed in advance to the most appropriate destination without having to evaluate each contact as it enters the contact centre network, thereby reducing processing time and delays. Alternatively one or more remote session initiation protocol (SIP) proxy servers can be updated periodically with network addresses from the database, whereby SIP requests are directed by the proxy server to the contact centre or agent most suitable to handle the contact, as determined in advance of the request from the statistical information. | 08-20-2009 |
20150215464 | ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANALYTICS - System and method to calculate expected waiting time of a caller to a calling center, the method including: monitoring, by a monitor circuit, a content of a present communication session; estimating a point of progress of the monitored communication session; comparing the point of progress to a historical statistic; calculating, by a processor, a projection of a duration of a remainder of the present communication session; and providing, by a communication circuit, an expected waiting time (EWT) based upon the projection of the duration of the remainder of the present communication session. Embodiments may include a speech search process to record call progress. The speech search process may inform, diagnose or monitor a call. The speech search process may inform a supervisor of progress, to take action if necessary. The speech search process may dynamically trigger other processes and construct profiles based upon historical data. | 07-30-2015 |
20150350445 | SYSTEM AND METHOD FOR CONTACT CENTER ROUTING OF A CUSTOMER BASED ON MEDIA CAPABILITIES - A system for selecting an agent during initial routing based on all the media capabilities associated with a customer and their current device. The system includes a data mining module to mine one or more media capabilities on a device of a customer. The system further includes a customer profile module to build a customer profile based on the one or more mined media capabilities on the device. The system further includes a mapping module to map the customer profile with an agent profile. The system further includes a selection module to select an agent for the customer based on the mapping. | 12-03-2015 |
20150365342 | SYSTEM AND METHOD FOR ROUTING WORK REQUESTS IN AN ENTERPRISE - A resource allocation system of an enterprise is disclosed for allocating resources for a work request in an enterprise. The resource allocation system includes a monitor module configured to monitor the work request and availability of the resources in the enterprise, wherein the work request is characterized by one or more attributes. The resource allocation system further includes a resource matching module configured to match the attributes of the work request with the resources to determine one or more first type and second type of resources. The resource allocation system further includes an assignment module configured to assign the first type of resources to the work request while the second type of resources are unavailable, and re-assign the second type of resources to the work request when the second type of resources become available. | 12-17-2015 |
Paul D'Arcy, Caherconlish IE
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20120082303 | METHOD AND SYSTEM FOR MANAGING A CONTACT CENTER CONFIGURATION - A system for adapting a contact center configuration in order to achieve a specific business goal is provided. The system comprises a display for displaying to a user a representation of an actual state of a performance metric of the contact center, an interactive tool for enabling the user to interact with and thereby modify the representation of the performance metric to a desired state, and a computation engine. The computational engine is arranged to determine a measure of the modification of the representation and to identify at least one contact center configuration parameter, which if adjusted, results in an update of the actual state of the performance metric which more closely approaches the desired state represented by the modification. | 04-05-2012 |
20150103995 | SYSTEM AND METHOD FOR PRIORITIZING AGENT INTERVENTION INTO AUTOMATED CUSTOMER ENGAGEMENTS - A system for prioritizing intervention of live agents into automated customer engagements in a communication system is disclosed. The system includes an intervention prioritization module configured to identify a live agent to intervene into an automated customer engagement in a communication system based on a confidence factor corresponding to the automated customer engagement and one or more live agent attributes corresponding to the live agent. The system further includes a live agent conference module configured to cause the identified live agent to intervene into the automated customer engagement. | 04-16-2015 |
Paul D'Arcy, Limerick IE
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20110010382 | Contact Center Interfaces - A contact center interface is provided by co-operation between a search engine and a contact center. A search query entered by a user into the search engine is passed to the contact center and the contact center determines from the search terms an appropriate skillset to deal with that user query, returning to the search engine a link enabling the user to initiate a direct communications session to a live agent or queue having that skillset expertise, thereby bypassing interactive voice response sessions which are normally required to ascertain the nature of a query. By providing multiple search options to the user, the user is empowered to select the best skillset, and the accuracy of future searches can be improved. | 01-13-2011 |
20120215577 | METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE - A method for assigning individual contact processing resources of a contact centre to contacts in the contact centre is disclosed. On receiving a new contact at the contact centre, a contact object corresponding to the new contact is provided within a population of contact objects corresponding to contacts being processed by the contact centre. A programmed processing object corresponding to each individual contact processing resource of the contact centre is provided. Each processing object is arranged to adaptively and independently select contact objects from the population of contact objects based on a value received for processing contacts from the population and a value spent on processing contacts from the population. Once a programmed processing object selects a contact object, an associated contact processing resource is assigned to the contact. | 08-23-2012 |
20120215579 | METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE - A method for assigning individual contact processing resources of a contact center to contacts in the contact center is disclosed. On receiving a new contact at the contact center, a contact object corresponding to the new contact is provided within a population of contact objects corresponding to contacts being processed by the contact center. A programmed processing object corresponding to each individual contact processing resource of the contact center is provided. Each processing object is arranged to adaptively and independently select contact objects from the population of contact objects based on a value received for processing contacts from the population and a value spent on processing contacts from the population. Once a programmed processing object selects a contact object, an associated contact processing resource is assigned to the contact. | 08-23-2012 |
20120321059 | METHODS AND SYSTEMS FOR MONITORING CONTACT CENTER OPERATIONS - A console for monitoring contact center operations is provided. The console comprises a camera for capturing a field of view of a contact center environment and a screen for displaying the captured field of view. The camera further comprises an identifier recognition module for determining an identifier from an element in the captured field of view displayed on the screen; and an interface for transmitting a request including the identifier to a contact center server and receiving from the contact center server, information associated with the identifier; wherein the screen is further arranged to display an overlay of the information on the captured field of view, to create an augmented reality of the contact center environment on the screen. | 12-20-2012 |
20140093062 | METHOD OF BOOTSTRAPPING CONTACT CENTER - Embodiments of the present invention provide a system and method to generate skill information. The method includes retrieving information relating to an agent of a contact center, wherein the information includes document and information repositories, knowledge sharing reports, mail repositories, and customer, supervisor, and peer feedbacks. The information may also include information from external sources including social network. The method further includes determining keywords from the retrieved information, and generating skill information for the at least one agent. | 04-03-2014 |
20140095268 | SYSTEM AND METHOD OF IMPROVING CONTACT CENTER SUPERVISOR DECISION MAKING - Various embodiments of systems and methods for facilitating decision making in a business operation are described herein. In an embodiment, the method involves receiving a first set of data representing predefined optimal performance factors of the business operation and generating a performance baseline based on an aggregate of the optimal performance factors. Further, the method involves receiving, in real-time, a second set of data representing performance measures initiated by a plurality of entities and predicting a potential business performance based on analyzing a collective impact of the initiated performance measures on a current business performance. In another aspect, the method involves comparing the predicted business performance with the generated performance baseline and providing a recommendation on the initiated performance measures based on the comparison. | 04-03-2014 |
20140095681 | SYSTEM AND METHOD FOR DYNAMIC SUGGESTION OF OPTIMAL COURSE OF ACTION - A method of dynamically determining an optimal course of action for a user in an enterprise is provided. The method includes connecting a proxy to a complex event processing (CEP) engine to integrate the CEP engine with a communication framework of the enterprise, dynamically adding a user device into a communication framework of the enterprise based upon a user device location, determining contextual information related to the user from the communication framework of the enterprise, determining real time information related to the contextual information of the user from the communication framework of the enterprise, and determining an optimal course of action for the user based upon the contextual information and the real time information. | 04-03-2014 |
20140156326 | SYSTEM AND METHOD FOR AUTOMATING AND IMPROVING SELF SERVICE EXPERIENCE - A contact center includes a plurality of work item queues or repository of pending work and a plurality of agents servicing work items from the plurality of work item queues. The contact center further includes a self service system that is operable to harvest information related to customers from a context store, tailor a self service configuration for a customer based on the harvested information, and provide a self service interaction to the customer based on the tailored self service configuration. | 06-05-2014 |
20140189509 | PASSIVE INTERACTION GUIDE SYSTEM AND METHOD - An interactive communications system includes a passive guide system for guiding users on a website to locate their desired content. The passive guide system includes a monitor module configured to monitor user's interaction with content of the website. The passive guide system further includes an analysis module configured to analyse the user's interaction to anticipate user's requirement. The passive guide system further includes a guide module configured to present a message for guiding the user to locate the content on the website based on the anticipated user's requirement. The passive guide system also includes a feedback module for receiving a feedback from the user and changing the previous message based on the feedback. | 07-03-2014 |
20140254775 | SYSTEM AND METHOD FOR ASSISTING AGENTS OF A CONTACT CENTER - An agent assisting system for providing assistance to agents of contact center during calls is provided. The agent assisting system includes a monitoring module configured to monitor parameters of a call coming to the contact center. The agent assisting system further includes a sentiment detector module configured to detect sentiments of a user during the call. The agent assisting system further includes a pattern matching module configured to determine a script for an agent handling the call, based on the parameters of the call and the sentiments of the user during the call, wherein the script providing instructions to the agent to improve handling of the call. The agent assisting system further includes a script publishing module configured to publish the script to the agent handling the call. | 09-11-2014 |
20140254776 | SYSTEM AND METHOD FOR MANAGING A CONTACT CENTER - A service level controlling system for a contact center is provided. The service level controlling system includes a monitoring module for monitoring predetermined operation statistics, such as call traffic, in the contact center. The service level controlling system further includes a publishing module for publishing pre-configured solutions to each of agents in the contact center based upon at least one of the monitored predetermined operation statistics falling outside a predetermined range. The service level controlling system further includes a controlling module for automatically bringing the at least one of the monitored predetermined operation statistics within the predetermined range based upon execution of the pre-configured solutions selected by the agents. | 09-11-2014 |
20140258501 | SYSTEM AND METHOD FOR AUTOMATED DISTRIBUTION OF SUPERVISORY FUNCTIONS IN A CONTACT CENTER - A system for automated distribution of supervisory functions in an enterprise is provided. The system includes a monitor module configured to monitor performance of resources in the enterprise. The system further includes a skill finder module configured to find at least one skilled resource for at least one type of work request. The system further includes an assignment module configured to assign the at least one skilled resource a subset of supervisory role for the at least one type of work request. | 09-11-2014 |
20140278951 | SYSTEM AND METHOD FOR IDENTIFYING AND ENGAGING COLLABORATION OPPORTUNITIES - A business development system for an enterprise is provided. The business development system includes a target searching module that seeks and engages a potential target in a promotional activity for gaining reward points. The business development system further includes a strategy determining module that analyzes circumstances for determining a suitable persona and interaction strategy for engaging the potential target. The business development system further includes a strategy executing module that interactively engages with the potential target by applying the determined persona and strategy for engaging the potential target into the promotional activity. Additionally, the business development system includes a strategy sharing module that stores information related to interaction with the potential target in an experience database. | 09-18-2014 |
20140289326 | SYSTEM AND METHOD FOR MANAGING CONFERENCE CALLS - A conference handling system for an enterprise is provided. The conference handling system includes a status determining module for determining a status of a conference bridge. The conference handling system further includes a conferee routing module for routing a conferee into a session comprising an active session and a waiting session, based on the status of the conference bridge, the conferee routing module further determining a contextual status of the active session. The conference handling system further includes a conferee serving module for providing services to the conferee into the waiting session based on the contextual status of the active session. The conference handling system further includes a conferee inviting module for adding additional conferees with a specific profile in the waiting session and the active session based on absence of a conferee having a similar profile. | 09-25-2014 |
20140358549 | SYSTEM AND METHOD FOR CONVERSATIONAL CONFIGURATION OF APPLICATIONS - A configuration-file generation system for generating a configuration-file to configure an application for an enterprise is provided. The configuration-file generation system includes an IVR module for enabling a user to verbally interact with the configuration-file generation system. The configuration-file generation system further includes an analyzing module for analyzing and querying any information missed by the user. The configuration-file generation system further includes a suggestion module for searching and suggesting possible options corresponding to the missing information with the help of semantic web technology and with an experience database. The configuration-file generation system further includes a configuration-file generation module for generating a configuration-file based on available information received from the user. The configuration-file may then be passed to an application configuration module for configuring the application as required. | 12-04-2014 |
20150098560 | SYSTEM AND METHOD FOR AUTOMATED ASSIGNMENT OF MONITORING IN A CONTACT CENTER - A system for automated assignment of monitoring customer-agent interactions is provided. A metadata extraction module configured to extract metadata related to each of a plurality of customer-agent interactions is disclosed. Further, a resource attribute collection module configured to collect attributes about each of a plurality of supervisor resources in the communication system is disclosed. Additionally, an assignment module configured to assign one of the plurality of supervisor resources to monitor one of the plurality of customer-agent interactions based on the extracted metadata and the collected attributes is disclosed. | 04-09-2015 |
20150128145 | SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM - A system for automated routing or work requests is provided. Particularly, a system for routing work requests in a distributed computing system to minimize an energy cost associated with operating the system is provided. A resource utilization module configured to receive resource utilization information; the resource utilization information including indications of utilization corresponding to a plurality of computing resources is disclosed. Furthermore, an energy consumption module configured to receive energy consumption information; the energy consumption information including indications of energy consumption corresponding to the plurality of computing resources is disclosed. Additionally, a routing module configured to route a work request to one of the plurality of computing resources based at least in part on the received utilization information and the received energy consumption information to minimize energy costs of the plurality of computing resources is disclosed. | 05-07-2015 |
20150195405 | SYSTEMS AND METHODS FOR MONITORING AND PRIORITIZING METRICS WITH DYNAMIC WORK ISSUE REASSIGNMENT - A metrics optimization system for managing key performance indicators (KPIs) of a contact center is disclosed. The metrics optimization system includes a monitoring module configured to monitor the KPIs of agents and work items. The metrics optimization system further includes a ranking module configured to rank the monitored KPIs based on predefined rules. The metrics optimization system further includes a display module configured to display the KPIs to a first supervisor from a plurality of supervisors based on the ranks of the monitored KPIs. The metrics optimization system further includes an analysis module configured to analyze performance of the first supervisor to improve the displayed KPIs. The metrics optimization system further includes an assign module configured to assign the displayed KPIs to a second supervisor based on the performance of the first supervisor. | 07-09-2015 |
20150207937 | SYSTEMS AND METHODS FOR MULTICHANNEL ROUTING OF WORK ITEMS IN A CONTACT CENTER - A multichannel routing system for multichannel routing administration is disclosed. The multichannel routing system includes a data mining module configured to gather a plurality of profiles of agents and a plurality of parameters associated with one or more incoming work items. The multichannel routing system further includes a monitor module configured to monitor current status of the agents and priority of the incoming work items. The multichannel routing system further includes an analysis module configured to generate a multiplicity configuration of the agents based on the monitored current status of the agents and the priority of the incoming work items. The multichannel routing system further includes an assignment module configured to assign a plurality of media channels to the agents based on the generated multiplicity configuration, wherein the assignment of the media channels enables the multichannel routing administration. | 07-23-2015 |
Pierre Darcy, Viroflay FR
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20090266050 | METHOD FOR CONTROLLING THE REGENERATION OF AN ELECTROSTATIC PARTICLE FILTER - A method for controlling regeneration of a particle filter by electrically heating the particle filter. According to the method, the regeneration is triggered by a calculator according to a loading level and temperature of the particle filter. The calculator simultaneously uses parameters relating to the operation of the vehicle so as to take into account the fuel consumption driven by the electrical heating of the filter. | 10-29-2009 |
Raphael Darcy, Dublin IE
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20110124103 | MACROCYCLIC DERIVATIVE AND ASSEMBLIES FORMED THEREFROM - The present invention is directed to a macrocyclic derivative which is formed by modification of a macrocycle. The invention further relates to assemblies formed by the self-assembly of such macrocyclic derivatives in aqueous solvent, and includes bilayer vesicles, micelles, monolayers, nanoparticles, colloidal assemblies and surface-coated assemblies. | 05-26-2011 |
Ryan D'Arcy, North Vancouver CA
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20130245422 | Cognitive Function Assessment in a Patient - A method for analysis of the extent of conscious awareness and likelihood of recovery of a patient includes the steps of applying to the patient a sensory stimulus sequence which is typically auditory; carrying out an EEG to generate waveform signals to record changes in the electromagnetic fields generated by the patient's neural activity; using software provided in a processor to process the waveform signals in order to locate waveform peaks, identify the event-related potential (ERP) components obtained in the waveform and to obtain quantitative measures of those components; and using the software to generate and communicate scores indicative of the extent of conscious awareness and likelihood of recovery of the patient. | 09-19-2013 |
Shane D'Arcy, Calgary CA
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20150034337 | Liner Hanger and Method for Installing a Wellbore Liner - A liner hanger assembly to run-in a liner on a liner hanger, cement the liner in place and set the liner hanger in one trip. Then, a wellbore treatment process can proceed while the running string remains downhole or via a second trip. The liner hanger assembly includes a liner hanger running tool and a liner hanger. | 02-05-2015 |
Shane P. D'Arcy, Calgary CA
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20100147517 | Pump Down Cement Retaining Device - A wall casing cement plug assembly includes a receptacle with an axial passage. The receptacle is pumped to a lower end of the casing string and locked in place. The receptacle has a casing seal that engages the string of casing and a retainer mechanism on its exterior that engages a profile in the string of casing. Cement is pumped through the receptacle by rupturing a blocking device in the axial passage of the receptacle. A wiper plug is pumped down the string casing. The wiper plug has a prong on its lower end that stabs into the axial passage of the receptacle. A latch located in the lower portion of the receptacle locks the wiper plug to the body. | 06-17-2010 |
Steve Darcy, Ashmore AU
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20150360757 | A Skiing Accessory - A skiing accessory comprises a support structure, a mounting arrangement and a lift member. The support structure is configured to support a user relative to a body of water. The mounting arrangement is configured to connect the support structure to a ski boom. The lift member is arranged on the support structure and configured to engage the body of water such that the support structure is raised or lifted, relative to the body of water, by the lift member as the accessory is towed. The mounting arrangement permits the support structure to be pivotally connected to the ski boom about an axis that is generally parallel to the ski boom. | 12-17-2015 |