Towell
Deborah Jane Towell, Sharnbrook GB
Patent application number | Description | Published |
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20090130264 | Method for making coated frozen confections - A process for making a coated frozen confection is provided, the process comprising: forming two sheets of coating material comprising particles and a binder, the binder comprising an aqueous solution of sweeteners of from 70 to 90° Brix; placing one or more frozen confection pieces onto the first sheet of coating material; then placing the second sheet of coating material on top of the frozen confection and first sheet; and shaping the second sheet around the frozen confection and pressing the second sheet onto the first sheet so that they are welded together to form a continuous coating. A coated frozen confection is also provided. | 05-21-2009 |
Dennis K. Towell, Oviedo, FL US
Dwayne E. Towell, Abilene, TX US
Patent application number | Description | Published |
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20090023124 | Software Application System as an Efficient Client or Case Management Tool - A web application that facilitates the interaction between an educational institution and its members for the purpose of assisting a student in need is described. The application provides an accessible and user-friendly system for members of an educational institution to provide and gather information. The application may perform various functions that allow rapid and efficient transmission of information regarding a student in need so that those needs may be addressed. | 01-22-2009 |
Eric Towell, Mukwonago, WI US
Patent application number | Description | Published |
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20100161579 | COLLABORATIVE SELF-SERVICE CONTACT ARCHITECTURE WITH AUTOMATIC BLOG CONTENT MAPPING CAPABILITY - Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution. | 06-24-2010 |
20110051918 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 03-03-2011 |
20110116617 | ENHANCED CONTACT CENTER ARCHITECTURE TO SUPPORT AGENT RESOURCE OPTIMIZATION - Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining. | 05-19-2011 |
20130230155 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 09-05-2013 |
Timothy Towell, Sherwood, OR US
Patent application number | Description | Published |
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20110167180 | ANTENNA DOCKING STATION - A mechanical and electrical attachment apparatus for coupling a wireless communication device to a computing device such that higher levels of radiated power may be applied while maintaining adherence to FCC regulations. The attachment device includes apparatus for coupling the wireless device to the attachment device by establishing a plurality of electrical connections including a radio frequency signal connection. The apparatus also includes an antenna that is used to transmit and receive radio frequency signals. The apparatus may optionally include an RF amplifier. | 07-07-2011 |
William Towell, Madison, WI US
Patent application number | Description | Published |
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20130307779 | SYSTEMS, METHODS, AND DEVICES FOR ELECTRONIC COMMUNICATION - A system for communicating over a communication network(s) is disclosed. The system includes software operated on a user device in the communication network(s), and is adapted to store, receive, display, and send or submit alphanumeric data and user-driven non-alphanumeric content. The system includes a data selection area on the user device in communication with the software for selection of alphanumeric data and user-driven non-alphanumeric content for display. A display is provided on the user device for the display of the alphanumeric data and the user-driven non-alphanumeric content. The display is in communication with the software on the user device, the software being adapted to display the alphanumeric data with inline user-driven non-alphanumeric content in a software application operated by the user device. The software is also adapted to communicate and receive the alphanumeric data and user-driven non-alphanumeric content over the communication network(s) for display. | 11-21-2013 |