Patent application number | Description | Published |
20130041921 | Ontology for use with a system, method, and computer readable medium for retrieving information and response to a query - A system, method, and computer readable medium for applying one or more information retrieval technologies is disclosed for resolving a query. In one embodiment, an exemplary system generates a response using a language analysis module configured to parse a query into elements. This system can also include a rules engine configured to compare a condition of a rule against the elements, where the rule is configured to perform an action to retrieve information. Further, a response generator coupled to said rules engine receives the rule and retrieves the information for presentation to a querier in a portion of a display that adjusts proportionately to the degree of importance of said information. | 02-14-2013 |
20130295546 | METHOD AND APPARATUS FOR IDENTIFYING AND ELICITING MISSING QUESTION DETAILS IN A CONSULTATION SYSTEM - Embodiments of the present invention further provide systems and methods for automatically identifying question details or soliciting the missing details from users posting questions to an online consultation system. | 11-07-2013 |
20130297545 | METHOD AND APPARATUS FOR IDENTIFYING CUSTOMER SERVICE AND DUPLICATE QUESTIONS IN AN ONLINE CONSULTATION SYSTEM - Embodiments of the present invention further provide systems and methods for creating search engine optimized titles representing the relevant content of a document where the title is of the appropriate character length such that search engines will view and index the entire title. | 11-07-2013 |
20130297553 | METHOD AND APPARATUS FOR PREDICTING QUESTION ANSWERABILITY IN AN ONLINE CONSULTATION SYSTEM - Embodiments of the present invention further provide systems and methods for predicting the likelihood of a user posted the question to an online consultation system to not receive an answer based on the features extracted from the question. | 11-07-2013 |
20130297625 | METHOD AND APPARATUS FOR IDENTIFIYING SIMILAR QUESTIONS IN A CONSULTATION SYSTEM - Embodiments of the present invention further provide systems and methods for automatically identifying questions on topics similar to a newly submitted question to an online the consultation system. | 11-07-2013 |
20130311476 | METHOD AND APPARATUS FOR ON-THE-FLY CATEGORIZATION AND OPTIONAL DETAILS EXTRACTION FROM QUESTIONS POSTED TO AN ONLINE CONSULTATION SYSTEM - Embodiments of the present invention further provide systems and methods for automatically categorizing and extracting details in real-time from questions submitted by users to an online consultation system. | 11-21-2013 |
20130311903 | METHOD AND APPARATUS FOR CREATING A PERSONALIZED QUESTION FEED PLATFORM - Embodiments of the present invention further provide systems and methods for allowing users in an online consultation system to create, edit and follow information feeds related to a subject matter category, topic, person or a combination thereof. | 11-21-2013 |
20140074826 | ONTOLOGY FOR USE WITH A SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR RETRIEVING INFORMATION AND RESPONSE TO A QUERY - A system, method, and computer readable medium for applying one or more information retrieval technologies is disclosed for resolving a query. In one embodiment, an exemplary system generates a response using a language analysis module configured to parse a query into elements. This system can also include a rules engine configured to compare a condition of a rule against the elements, where the rule is configured to perform an action to retrieve information. Further, a response generator coupled to said rules engine receives the rule and retrieves the information for presentation to a querier in a portion of a display that adjusts proportionately to the degree of importance of said information. | 03-13-2014 |
20140114986 | METHOD AND APPARATUS FOR IMPLICIT TOPIC EXTRACTION USED IN AN ONLINE CONSULTATION SYSTEM - Embodiments of the present invention further provide systems and methods for automatically identifying and extracting topics implicit in the content under analysis. | 04-24-2014 |
Patent application number | Description | Published |
20090077047 | METHOD AND APPARATUS FOR IDENTIFYING AND CLASSIFYING QUERY INTENT - Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. | 03-19-2009 |
20090089044 | INTENT MANAGEMENT TOOL - Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. | 04-02-2009 |
20100205180 | METHOD AND APPARATUS FOR IDENTIFYING AND CLASSIFYING QUERY INTENT - Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. | 08-12-2010 |
20110131210 | GUIDED NAVIGATION SYSTEM - A navigation system is used in combination with a data retrieval system to more effectively locate the correct answers or information in search content. The navigation system provides taxonomies that identify different information categories and sub-categories (facets). Classifiers automatically classify the search content by identifying the content corresponding with associated facets. The facets, in conjunction with the associated classifiers, provide robust classification and correlation between both structured and unstructured content. Rules can be used in conjunction with the facets and classifiers to automatically control different navigation operations. The navigation system can also leverage ontologies to dynamically create taxonomies and provides unique facet expansion and intra-document classification operations. | 06-02-2011 |
20140324812 | INTENT MANAGEMENT TOOL FOR IDENTIFYING CONCEPTS ASSOCIATED WITH A PLURALITY OF USERS' QUERIES - Linguistic analysis is used to identify queries from a plurality of users over a period of time that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. The said intent categories are used in identifying ontologies associated with the intent categories to help in selecting concepts as ontology parameters. | 10-30-2014 |
Patent application number | Description | Published |
20080215976 | AUTOMATED SUPPORT SCHEME FOR ELECTRONIC FORMS - Actions associated with entering information into different fields of an electronic form are monitored. The types of support provided for entering the information into the different fields can be dynamically varied according to monitored user actions or according to the context or categories of users, fields, or forms. Different types of query or search engines can be used to further identify the context, intent, or meaning of information entered into the different fields. The identified context, intents, or meanings are then used to provide further on-line support. Other analytics of both field entries and user actions can also be used to provide addition help when entering information into the on-line forms. | 09-04-2008 |
20120131033 | AUTOMATED SCHEME FOR IDENTIFYING USER INTENT IN REAL-TIME - An intent guessing system receives partial user queries as they are entered by the user. The partial user queries are compared with different intents derived from previously logged queries. Guesses are made as to which of the intents are associated with the partial user query. The intent guesses are then provided as responses to the user query. Features are identified for the earlier logged queries and associated with the derived intents. The derived intents and associated features are then used to identify intents for the partial user queries. | 05-24-2012 |
20130290342 | METHOD AND APPARATUS FOR IDENTIFYING AND CLASSIFYING QUERY INTENT - Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. | 10-31-2013 |