Winarsky
David Winarsky, San Jose, CA US
Patent application number | Description | Published |
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20130078992 | SYSTEM, METHOD, AND SOFTWARE PROGRAM PRODUCT FOR TRACKING CALL FAILURES ON A WIRELESS PHONE - A system, method and software application track call failures on a wireless phone. A software application on the phone monitors outbound calls made on the phone to determine whether or not a call fails. In one embodiment, such monitoring is done only for a select period of time (e.g., the initial few seconds when the phone is attempting to connect to a call to the wireless communication carrier's network), and, in an alternate embodiment, such monitoring is done for the duration of the call. If a call fails, the software application stores information related to the call. Examples of such types of information include the time the call failed, the location of the phone at call failure, and identification information for the phone. The stored call information is then sent to the wireless communication carrier to enable the carrier to assess network quality. | 03-28-2013 |
David A. Winarsky, Austin, TX US
Patent application number | Description | Published |
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20090046843 | System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers - The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action. The action may be performed before, during, or after the call depending on the instructions associated with the call. Whether a call is placed to the original phone number ultimately depends on the action and the user's response to the action. | 02-19-2009 |
20090164214 | System, method and software program for enabling communications between customer service agents and users of communication devices - The present invention provides a system, method and software application for enabling a customer service agent to efficiently communicate with users of a communication device. When a user enters speech input into his communication device, the speech is converted to text, and the text is displayed to the customer service agent on the agent's computer screen. Alternately, the user's speech input is provided to the customer service agent in the form of an audio file. The agent types a response, and the agent's response is provided to the user on the user's communication device. The agent's response may be converted to speech and played to the user, and/or the agent's response may be displayed as text on the display screen of the user's communication device. | 06-25-2009 |
David A. Winarsky, San Jose, CA US
Patent application number | Description | Published |
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20130073286 | Consolidating Speech Recognition Results - Candidate interpretations resulting from application of speech recognition algorithms to spoken input are presented in a consolidated manner that reduces redundancy. A list of candidate interpretations is generated, and each candidate interpretation is subdivided into time-based portions, forming a grid. Those time-based portions that duplicate portions from other candidate interpretations are removed from the grid. A user interface is provided that presents the user with an opportunity to select among the candidate interpretations; the user interface is configured to present these alternatives without duplicate elements. | 03-21-2013 |
20130130661 | SYSTEM AND METHOD FOR PERFORMING AN ACTION ON A PHONE IN RESPONSE TO A USER INITIATING AN OUTBOUND CALL TO ONE OR MORE SELECT PHONE NUMBERS - The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action. The action may be performed before, during, or after the call depending on the instructions associated with the call. Whether a call is placed to the original phone number ultimately depends on the action and the user's response to the action. | 05-23-2013 |