Patent application number | Description | Published |
20090043646 | System and Method for the Automated Capture and Clustering of User Activities - An electronic chronicling system and method that allows user actions performed by individuals, groups, or organizations to be automatically captured and grouped into chronicles based on activities, sub-activities and super-activities. The captured activities can then be filtered, viewed and navigated by a visualization and navigation mechanism to determine the relationships between activities and the time and resources spent on the various activities at fine levels of granularity and over various periods of time. The system allows users to gain greater insight into the relationship and resources spent on various activities in order to improve activity and process management efficiencies. | 02-12-2009 |
20090083221 | System and Method for Estimating and Storing Skills for Reuse - A system and method that automatically estimates and chronicles the skills of an individual creating a database of skills that are dynamically updated, and enables the search and viewing of skills along multiple dimensions and at the desired level of detail. The system also provides the playback or reuse of skills such that best practices may be implemented manually or automatically to resolve current problems, and facilitate training and transitioning of resources in order to effectively optimize workforce management. Further, the system automatically reallocates or makes suggestions for the reallocation of resources to meet service level agreement requirements. | 03-26-2009 |
20100042560 | CONTEXT AWARE SOLUTION ASSEMBLY IN CONTACT CENTER APPLICATIONS - An apparatus and a method is provided for receiving help requests to solve a problem on a computer, generating a core problem description and retrieving at least one of contextual or environmental parameters associated with the computer. The method also includes assembling a formalized problem description. The method further includes obtaining previously stored formalized solution steps associated with the problem from a database and building a customized solution including context aware solution records that are tagged with at least one of contextual or environmental dependencies. The method also includes transmitting the customized solution to the computer for execution and monitoring the execution of the customized solution. | 02-18-2010 |
20100042867 | CUSTOMIZATION AND REUSE OF LOGGED AGENT ACTIVITY DURING REMOTE TAKE OVER HELP SESSION - An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer. | 02-18-2010 |
20120004937 | Reservation System with Graphical User Interface - Techniques for providing a reservation system are provided. The techniques include displaying a scalable visualization object, wherein the scalable visualization object comprises an expanded view element of the reservation system depicting information in connection with a selected interval of time and a compressed view element of the reservation system depicting information in connection with one or more additional intervals of time, maintaining a visual context between the expanded view and the compressed view within the visualization object, and enabling a user to switch between the expanded view and the compressed view to facilitate use of the reservation system. | 01-05-2012 |
20120042256 | HIGH PERFORMANCE COMPUTING AS A SERVICE - A scheduling system and method for high-performance computing (HPC) applications includes a network management component stored in physical memory and executed by a processor. The management component is configured to transform HPC resources into a schedulable resource catalog by transforming multi-dimensional HPC resources into a one dimension versus time resource catalog with a dependent graph structure between resources such that HPC resources are enabled to be provisioned into a service environment with predictable provisioning using the resource catalog. A graphical user interface component is coupled to the network management component and configured to provide scheduling visibility to entities and to enable a plurality of different communication modes for scheduling and communication between entities. | 02-16-2012 |
20120042320 | SYSTEM AND METHOD FOR DYNAMIC RESCHEDULING OF MULTIPLE VARYING RESOURCES WITH USER SOCIAL MAPPING - A system and method for scheduling resources includes a memory storage device having a resource data structure stored therein which is configured to store a collection of available resources, time slots for employing the resources, dependencies between the available resources and social map information. A processing system is configured to set up a communication channel between users, between a resource owner and a user or between resource owners to schedule users in the time slots for the available resources. The processing system employs social mapping information of the users or owners to assist in filtering the users and owners and initiating negotiations for the available resources. | 02-16-2012 |
20120324470 | SYSTEM AND METHOD FOR DYNAMIC RESCHEDULING OF MULTIPLE VARYING RESOURCES WITH USER SOCIAL MAPPING - A system and method for scheduling resources includes a memory storage device having a resource data structure stored therein which is configured to store a collection of available resources, time slots for employing the resources, dependencies between the available resources and social map information. A processing system is configured to set up a communication channel between users, between a resource owner and a user or between resource owners to schedule users in the time slots for the available resources. The processing system employs social mapping information of the users or owners to assist in filtering the users and owners and initiating negotiations for the available resources. | 12-20-2012 |
20130060923 | Early Generation of Service Requests - A method, data processing system, and computer program product for managing services. A computer identifies information in a number of discussions in a discussion forum. The computer determines that the information is associated with a service. The computer then generates a new request for the service in an absence of a current request for the service. | 03-07-2013 |
20130275993 | SYSTEM AND METHOD FOR DYNAMIC RESCHEDULING OF MULTIPLE VARYING RESOURCES WITH USER SOCIAL MAPPING - A system and method for scheduling resources includes a memory storage device having a resource data structure stored therein which is configured to store a collection of available resources, time slots for employing the resources, dependencies between the available resources and social map information. A processing system is configured to set up a communication channel between users, between a resource owner and a user or between resource owners to schedule users in the time slots for the available resources. The processing system employs social mapping information of the users or owners to assist in filtering the users and owners and initiating negotiations for the available resources. | 10-17-2013 |
20130325536 | MEASURING SHORT-TERM COGNITIVE APTITUDES OF WORKERS FOR USE IN RECOMMENDING SPECIFIC TASKS - In a method for selecting a worker to whom to suggest a task, a set of workers is selected initially, each having LCS and RSC values derived from prior performances of the task. A game score is acquired for each worker, wherein each game score is a measurement of the level of a cognitive aptitude which is needed to perform the task. A given worker of the initial set is placed into a task performance candidate set, only if the game score of the given worker is no less than the LCS of the given worker. The method further comprises selectively processing data provided collectively by the LCS and the RSC of each worker in the candidate set, in order to select one of the workers in the candidate set to whom to recommend the specified task. | 12-05-2013 |
20140164607 | DEPENDENCY MAPPING AMONG A SYSTEM OF SERVERS, ANALYTICS AND VISUALIZATION THEREOF - Analytics and visualization for logical dependency mapping of computer servers may be provided. Data collected from computer servers is received and analyzed to discover logical dependencies among the computer servers, for example, to discover communications between one or more of operating systems, middleware and applications associated with the computer servers. The computer servers may be grouped into one or more dependency groups based at least on a user-defined grouping criterion. The one or more dependency groups and their logical dependencies may be output. | 06-12-2014 |
20140359053 | Coordinating Application Migration Processes - Techniques, systems, and articles of manufacture for coordinating application migration processes. A method includes selecting at least one migration service for an application based on analysis of application information and information pertaining to multiple migration services, creating a migration plan to migrate the application to a target cloud based on the at least one selected migration service, and executing the migration plan, utilizing the at least one selected migration service, to migrate the application to the target cloud. | 12-04-2014 |
20140359128 | Coordinating Application Migration Processes - Systems and articles of manufacture for coordinating application migration processes include selecting at least one migration service for an application based on analysis of application information and information pertaining to multiple migration services, creating a migration plan to migrate the application to a target cloud based on the at least one selected migration service, and executing the migration plan, utilizing the at least one selected migration service, to migrate the application to the target cloud. | 12-04-2014 |