Patent application number | Description | Published |
20090205541 | Flip-Top Table Mechanism - The present invention provides an improved mechanism for operating a flip-top table. While maintaining the benefits of standard mechanisms, the mechanism of the present invention also achieves many benefits including improved table rigidity, an intuitively operable release mechanism, a single release action to release the mechanism from both a “use” and “folded” position, and spatially separated latches for the “use” and “folded” positions. Additionally the present invention provides a mechanism meets or exceeds government and industry standards while having a refined appearance. | 08-20-2009 |
20110121147 | Removable Attachment Bar for a Flip-Top Table - The present invention provides an attachment bar extending from the mechanism of a flip-top table. While maintaining the benefits of standard flip-top tables, attachment bar also achieves many benefits including improved table rigidity and additional locations to secure attachments to the table. | 05-26-2011 |
20160088938 | TABLET ARM MECHANISM - Disclosed is a dual axis of rotation tablet arm storage mechanism. The mechanism includes a first rotor block rotationally secured to a second rotor block. Both rotor blocks travel within a dual walled track of the mechanism. In the use configuration, the walls of the track are adjacent to the second rotor and restrict the rotation of the second rotor to help stabilize the writing surface. While the disclosed tablet arm maintains the benefits of other tablet arm mechanisms, many other benefits are achieved such as a mechanism that is free of pinch points during operation. The disclosed mechanism includes a dual access rotation mechanism that also allows the elevational alignment of the tablet top surface to be adjusted while the table top is in use. | 03-31-2016 |
Patent application number | Description | Published |
20090319411 | PERSONAL FINANCE INTEGRATION SYSTEM AND METHOD - An integration device retrieves credit reports, and/or other financial data that is available from one or more credit sources, for consumers and extracts financial account information from the credit reports. The integration device may then format and/or translates the account information into a format that is usable by a particular consumer's personal finance software and communicates the account information to the personal finance software. Accordingly, the personal finance software is provided with information regarding each of a plurality of financial accounts that are associated with the consumer so that the account information may be populated in the personal finance software with minimal effort by the consumer. | 12-24-2009 |
20090319414 | DEBT TRENDING SYSTEMS AND METHODS - A debt trending device accesses credit reports and/or other financial data that is available from one or more financial data sources, for a user and extracts financial account information. The debt trending device may then analyze the account information in order to generate debt trending information that indicates in the form of lists, tables, graphs, charts, etc., information regarding multiple debt accounts associated with the user. | 12-24-2009 |
20100174638 | REPORT EXISTENCE MONITORING - Certain consumers may not have a credit report and, thus, may not be able to enroll in a credit monitoring service. A credit report monitoring system requests a credit report of consumers that are attempting to enroll in a credit monitoring service. If no credit report is located for the consumer, a credit report of the consumer is automatically periodically requested by the system. When a credit report is later located, the consumer may continue with enrollment in a credit report monitoring service. In this way, the consumer is alerted of the (possibly fraudulent) creation of a credit report and is quickly able to enroll in a credit monitoring service. | 07-08-2010 |
20110087575 | PERSONAL FINANCE INTEGRATION SYSTEM AND METHOD - An integration device retrieves credit reports, and/or other financial data that is available from one or more credit sources, for consumers and extracts financial account information from the credit reports. The integration device may then format and/or translates the account information into a format that is usable by a particular consumer's personal finance software and communicates the account information to the personal finance software. Accordingly, the personal finance software is provided with information regarding each of a plurality of financial accounts that are associated with the consumer so that the account information may be populated in the personal finance software with minimal effort by the consumer. | 04-14-2011 |
20130211986 | PERSONAL FINANCE INTEGRATION SYSTEM AND METHOD - An integration device retrieves credit reports, and/or other financial data that is available from one or more credit sources, for consumers and extracts financial account information from the credit reports. The integration device may then format and/or translates the account information into a format that is usable by a particular consumer's personal finance software and communicates the account information to the personal finance software. Accordingly, the personal finance software is provided with information regarding each of a plurality of financial accounts that are associated with the consumer so that the account information may be populated in the personal finance software with minimal effort by the consumer. | 08-15-2013 |
20150310543 | DEBT TRENDING SYSTEMS AND METHODS - A debt trending device accesses credit reports and/or other financial data that is available from one or more financial data sources, for a user and extracts financial account information. The debt trending device may then analyze the account information in order to generate debt trending information that indicates in the form of lists, tables, graphs, charts, etc., information regarding multiple debt accounts associated with the user. | 10-29-2015 |
Patent application number | Description | Published |
20100091971 | SYSTEM TO ESTIMATE BEST TIME TO CONTACT A CONTACT CENTER - In one embodiment, a method includes obtaining a call from a caller, and determining whether to offer a first callback time to the caller. The first callback time is a future time for a contact between the caller and the call center. The method also includes providing the first callback time to the caller, obtaining a response from the caller, and scheduling the contact at the first callback time if the response indicates that the caller desires a contact at the first callback time. Providing the first callback time to the caller includes soliciting the response from the caller which indicates whether the caller desires the contact at the first callback time. | 04-15-2010 |
20120005106 | CUSTOMER CARE BASED ON SOCIAL MEDIA - In one implementation, the information available in social networking services is leveraged by a customer service agent. Recent social media posts by customers may be accessed by a call center server either at the time of a customer service request or ahead of time. If the customer has provided any information in the social media posts related to why the customer is calling in, the customer service agent can save valuable time that is usually spent finding the source of the problem. The call center server includes a communication interface operable to receive a customer service request including a customer identity and a controller configured to query at sources of social media postings based on the customer identity. The call center server may transmit the social media postings to a device for displaying the social media postings to the customer service agent. | 01-05-2012 |
20120072358 | CUSTOMER CARE REPLIES ON SOCIAL MEDIA - In one implementation, customer service is managed by a contact center. The contact center includes a contact center server and an agent device. The contact center server monitors external social media to identify a social media post by a customer. The social media post may be filtered by the customer names, product identities, and/or the nature of the post. The contact center server accesses a database storing a plurality of agent identities and searches the social media for a reply to the customer's social media post. Replies may be identified using subject line or a reply indicator. The contact center server stores the reply to the social media post. | 03-22-2012 |
20120101873 | METHOD AND APPARATUS FOR DYNAMIC COMMUNICATION-BASED AGENT SKILL ASSESSMENT - In one embodiment, a method includes obtaining information relating to an interaction between an agent associated with a contact center and a customer. The information includes an indicator of a satisfaction level of the customer and/or the agent. The method also includes providing at least the indicator to an expertise assessment arrangement and developing a characterization of an expertise of the agent using the expertise assessment arrangement. Developing the characterization of the expertise includes using the indicator. | 04-26-2012 |
20120195422 | ROUTING CONTACT CENTER INTERACTIONS - In one implementation, customer service is managed by a contact center. The contact center includes a contact center server and an agent device. The contact center receives a customer service interaction, which may be a phone call, a text, an email, a chat, or a website communication. The contact center server accesses external social media to identify a social media post by a customer. The social media posts contain clues as to the subject matter of the customer service interaction. The social media post may be filtered by the customer names, product identities, and/or the nature of the post. In this way, information derived from the social media post is used to select an appropriate customer service agent to handle the customer interaction. | 08-02-2012 |
20150256676 | Contacts Service for Call Center - In one implementation, a cloud service server supplements one or more call centers or data centers. The cloud service server receives a customer identification value from a call center, which may include a phone number or an address for the customer. The cloud service server generates a profile request for one or more social networking services for profile information based on the customer identification value and sends the profile information to the call center. The call center returns customer context data from the call center associated with the customer. The cloud service server stores the customer context data and the profile information in associated with the customer identification value. | 09-10-2015 |
Patent application number | Description | Published |
20090038453 | Food Product Conveyor and Handling Systems - A conveyor system for assembling and stacking sliced food products is provided. The conveyor system includes an assembly area, wherein groups of a predetermined quantity of sliced food products travel from a slicer on a conveyor and are deposited on discrete carrier sheets on a downstream conveyor. The assembly area is configured to delay advancement of the carrier sheets on the downstream conveyor until a group of the predetermined quantity is formed. The slicer is configured to calculate the number of slices in each group and determine whether a group is complete. A stacking area of the conveyor system includes a nose conveyor that extends and retracts to deposit each carrier sheet onto a pair of initial supports. The initial supports reciprocate away from each other in opposing directions to drop the carrier sheet onto a subsequent level, with the initial supports reciprocating each time a carrier sheet is deposited thereon. | 02-12-2009 |
20090038913 | Food Product Conveyor and Handling Systems - A conveyor system for assembling and stacking sliced food products is provided. The conveyor system includes an assembly area, wherein groups of a predetermined quantity of sliced food products travel from a slicer on a conveyor and are deposited on discrete carrier sheets on a downstream conveyor. The assembly area is configured to delay advancement of the carrier sheets on the downstream conveyor until a group of the predetermined quantity is formed. The slicer is configured to calculate the number of slices in each group and determine whether a group is complete. A stacking area of the conveyor system includes a nose conveyor that extends and retracts to deposit each carrier sheet onto a pair of initial supports. The initial supports reciprocate away from each other in opposing directions to drop the carrier sheet onto a subsequent level, with the initial supports reciprocating each time a carrier sheet is deposited thereon. | 02-12-2009 |
20100146909 | Apparatus and Method of Forming a Stack of Food Products Within a Storage Container - An apparatus for forming a stack of food products in a storage container, and a method therefor. The apparatus comprises a first gate moveable between an open and a closed position that drops a row of food products onto a second gate moveable between an open and a closed position. The second gate receives multiple rows of food products and once a predetermined number of rows have been received, the second gate opens to release the rows of food products into the storage container below it. As the first gate shifts from the open to the closed position, it can advance, at least in part, a subsequent row of food products onto the first gate for later release onto the second gate. The area defined by the second gate and the first gate is a temporary staging area which can increase in height after receiving subsequent rows of food products. | 06-17-2010 |
20130213201 | Food Product Conveyor and Handling Systems - A conveyor system for assembling and stacking sliced food products is provided. The conveyor system includes an assembly area, wherein groups of a predetermined quantity of sliced food products travel from a slicer on a conveyor and are deposited on discrete carrier sheets on a downstream conveyor. The assembly area is configured to delay advancement of the carrier sheets on the downstream conveyor until a group of the predetermined quantity is formed. The slicer is configured to calculate the number of slices in each group and determine whether a group is complete. A stacking area of the conveyor system includes a nose conveyor that extends and retracts to deposit each carrier sheet onto a pair of initial supports. The initial supports reciprocate away from each other in opposing directions to drop the carrier sheet onto a subsequent level, with the initial supports reciprocating each time a carrier sheet is deposited thereon. | 08-22-2013 |
Patent application number | Description | Published |
20110305716 | TARGETED CYTOKINE FOR TREATMENT OF DISEASES - Provided are proteins and polynucleotides, complexes and compositions containing the proteins, and methods for their use in administration to subjects and for disease treatment. Among the provided proteins and complexes are complexes containing a TGF-beta associated with immunoglobulins (such as IgGs) or functional portions thereof including Fc portions, such as by non-covalent bonds. The provided complexes include those in which the immunoglobulin portion binds to inhibitory Fcγ receptors to a greater degree than to activating Fcγ receptors. The provided complexes further include those in which the immunoglobulin portion bind to activating Fcγ receptors to a greater degree than to inhibitory Fcγ receptors. The complexes and compositions can be used for administration to subjects, such as for increasing immunity or decreasing inflammation, such as for treating diseases including autoimmune diseases and cancer. | 12-15-2011 |
20140170171 | TARGETED CYTOKINE FOR TREATMENT OF MUSCULOSKELETAL DISEASES - Provided are proteins and polynucleotides, complexes and compositions containing the proteins, and methods for their use in administration to subjects and for disease treatment. Among the provided proteins and complexes are complexes containing a TGF-beta associated with immunoglobulins (such as IgGs) or functional portions thereof including Fc portions, such as by non-covalent bonds. The complexes and compositions can be used for administration to subjects, such as for treating a subject with a musculoskeletal disease such as osteoarthritis and/or degenerative joint disease. The complexes and compositions can be used in different mammals, including dogs, horses, and humans. | 06-19-2014 |