Patent application number | Description | Published |
20080251700 | ENCODER WITH A COMBINED POSITION AND INDEX TRACK - An optical encoder. The encoder includes a coding element, an emitter, and a detector. The coding element has a track with a track pattern. The track pattern includes a plurality of optically distinguishable sections, which include a plurality of position sections and an index section. The emitter generates a light signal incident on the track of the coding element. The detector includes a combined position and index photodetector array. The combined position and index photodetector array includes a plurality of position photodetectors and an index photodetector. Embodiments of this type of optical encoder implement position and index sections in a single track on the coding element. | 10-16-2008 |
20080251701 | ENCODER WITH A COMBINED POSITION AND INDEX TRACK - An optical encoder. The encoder includes a coding element, an emitter, and a detector. The coding element has a track with a track pattern. The track pattern includes a plurality of optically distinguishable sections, which include a plurality of position sections and an index section. The emitter generates a light signal incident on the track of the coding element. The detector includes a combined position and index photodetector array. The combined position and index photodetector array includes a plurality of position photodetectors and an index photodetector. Embodiments of this type of optical encoder implement position and index sections in a single track on the coding element. | 10-16-2008 |
20100127162 | OPTICAL JOG WHEEL WITH SPIRAL CODING ELEMENT - A user navigational apparatus. The user navigational apparatus includes a dial, a coding element, and an encoder. The coding element is coupled to a dial. The coding element includes a track of alternating reflective and non-reflective sections, each having a substantially oblique leading edge relative to a direction of movement of the coding element. The encoder includes an emitter and a detector. The emitter generates a light signal incident on the track of the coding element. The detector detects a reflected light signal which corresponds to a portion of the incident light signal that is reflected off of the reflective sections of the track. The detector also generates a channel signal corresponding to the reflected light signal. | 05-27-2010 |
20120098792 | OPTICAL FINGER NAVIGATION DEVICE - An optical finger navigation (OFN) device for use in handheld portable devices is presented. The OFN device may include a light source, a sensor, a lens holder integrated with a light guide system and a molded lead frame. The lens holder may include a lens receiving region for receiving the lens, a light guide system for directing light emitted by the light source towards the navigation surface. The light guide system may include a slanted wall that may be coated with a light reflective material. | 04-26-2012 |
20120274607 | OPTICAL FINGER NAVIGATION DEVICE - An optical finger navigation (OFN) device for use devices such as handheld portable devices is presented. The OFN device may include a lead frame, a light sensor, a clear mold compound encapsulating the light sensor and the lead frame so as to form the package. The mold compound may include a light guide system disposed thereon to direct light towards the light sensor. The OFN package may further include a light opaque material disposed on the mold compound to shield the light sensor against stray lights. | 11-01-2012 |
Patent application number | Description | Published |
20140126715 | SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING - A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource. | 05-08-2014 |
20140269258 | SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT - A system for providing failover capabilities in a hybrid operations environment including a first operations environment and a second operations environment includes a first controller in a first operations environment configured to receive registration information for an agent device, and a second controller in a second operations environment configured to receive the registration information from the first controller. The first controller is a stand-by controller and the second controller is a primary controller. In response to determining that the second controller is not available for routing an inbound call, a media gateway is configured to transmit a request to the first controller in the first operations environment for routing the call to the agent device. | 09-18-2014 |
20140270119 | SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT - A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service. A media controller in a second operations environment is configured to provide media to a target device during the media session in response to the request; receive during the media session a second message from the first controller; and control the media based on the second message from the first controller. | 09-18-2014 |
20140277598 | SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT - A system and method for providing contact center services in a hybrid operations environment including a first operations environment and a second operations environment. A controller in the first operations environment receives information on a call involving an end user device. A first media service is provided during a first portion of the call, and second media service is provided during a second portion of the call. The providing of the first media service includes transmitting by the controller a request for the first media service to a first media resource in the second operations environment. The first media resource transmits first media to the end user device in response. The providing of the second media service includes transmitting by the controller a request for the second media service to a second media resource in the first operations environment. The second media resource transmits second media to the end user device in response. | 09-18-2014 |
20150063557 | SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING - A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource. | 03-05-2015 |
20150312410 | NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD - A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media is received by the recording system over a wide area network. The recording system bridges a media path between the first and second communication devices, and replicates media exchanged in the media path for storing the replicated media in a mass storage device. The recording system further captures metadata associated with the call, and stores the captured metadata in association with the stored media. The stored media and metadata may then be provided to a requesting device over the wide area network. The recording system may also be configured to analyze the call recording along with the associated metadata for detecting key words or phrases and/or triggering actionable events. | 10-29-2015 |
20150365370 | INTELLIGENT RESOURCE MANAGER SERVICE RECOVERY INCLUDING REQUEST RETRANSMISSIONS - A system for providing media services on behalf of a customer contact center includes: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: transmit and receive signaling messages to and from a control server over an established data network connection; in response to the signaling messages, invoke a media device for transmitting media to an end-user device; detect loss of the data network connection; identify a configurable parameter for determining whether a failed message transmission should be retried; and in response to determining that the failed message transmission should be retried, re-transmitting the failed message to the control server. | 12-17-2015 |
20160105545 | CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER CALL RECORDINGS - A system and method for recording media for a contact center allows for call event tagging and call recording stitching. A processor receives call metadata for a telephony call. The call includes a link to a recording of media exchanged during the telephony call. The processor receives a call event associated with the telephony call. The call event includes a timestamp of when the event occurred during the telephony call. The processor stores the call metadata and the call event in a database record. The processor retrieves the database record for displaying the call event on a display device. A user command is received for identifying the call event in response to the display on the display device. A portion of the recording associated with the call event is retrieved in response to the user command. An audible rendering is then provided of the retrieved portion of the recording. | 04-14-2016 |
Patent application number | Description | Published |
20140269446 | SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER - A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded. | 09-18-2014 |
20140270105 | NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD - A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media is received by the recording system over a wide area network. The recording system bridges a media path between the first and second communication devices, and replicates media exchanged in the media path for storing the replicated media in a mass storage device. The recording system further captures metadata associated with the call, and stores the captured metadata in association with the stored media. The stored media and metadata may then be provided to a requesting device over the wide area network. The recording system may also be configured to analyze the call recording along with the associated metadata for detecting key words or phrases and/or triggering actionable events. | 09-18-2014 |
20140270141 | CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER CALL RECORDINGS - A system and method for recording media for a contact center allows for call event tagging and call recording stitching. A processor receives call metadata for a telephony call. The call includes a link to a recording of media exchanged during the telephony call. The processor receives a call event associated with the telephony call. The call event includes a timestamp of when the event occurred during the telephony call. The processor stores the call metadata and the call event in a database record. The processor retrieves the database record for displaying the call event on a display device. A user command is received for identifying the call event in response to the display on the display device. A portion of the recording associated with the call event is retrieved in response to the user command. An audible rendering is then provided of the retrieved portion of the recording. | 09-18-2014 |
20140270154 | SYSTEM AND METHOD FOR ENCRYPTING AND RECORDING MEDIA FOR A CONTACT CENTER - A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media. | 09-18-2014 |
20140280720 | HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY - A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service. | 09-18-2014 |
20150189074 | SYSTEM AND METHOD FOR HANDLING CALL RECORDING FAILURES FOR A CONTACT CENTER - A system and method for handling call recording failures for a contact center. A processor receives information on a first media controller currently assigned to a telephony call. The first media controller bridges a first media path between the first and second communication devices and records, into a storage device, media exchanged in the first media path during the telephony call. The processor detects failure of the first media controller during the telephony call, where the failure of the first media controller tears down the first media path. In response to detecting the failure, the processor bridges a second media path between the first and second communication devices until a second media controller is identified. In response to the second media controller being identified, the second media controller is signaled to bridge and record media exchanged during the telephony call. | 07-02-2015 |
Patent application number | Description | Published |
20100145096 | Process for Recovery and Purification of Lactic Acid - The present invention relates to a process for recovery and purification of lactic acid from a fermentation broth containing lactic acid. The process comprises subjecting the fermentation broth to ultrafiltration and/or microfiltration to form a first permeate, concentrating the first permeate to form concentrated broth, subjecting the concentrated broth to supported liquid membrane for extraction of lactic acid into a separate stream, subjecting the extracted lactic acid solution to activated carbon for removal of colour, subjecting the extracted lactic acid solution to cation exchange resin for deminerization, subjecting the extracted lactic acid solution to anion exchange resin for removal of anionic impurities and concentrating the extracted lactic acid solution to desired concentration. The supported liquid membrane of the present invention contains an organic layer that comprises a earner, a co-extractant, a diluent and a stabilizer. | 06-10-2010 |
20110028759 | Process for the Purification of Organic Acids - A process for recovery and purification of an organic acid from a fermentation broth containing a salt form of the organic acid, comprises the steps of subjecting the fermentation broth to one of ultrafiltration and microfiltration to form a first permeate, concentrating the first permeate to form a concentrated broth, subjecting the concentrated broth to a supported liquid membrane for extraction of lactic acid into a separate stream comprising an extracted solution, subjecting the extracted solution to activated carbon for colour removal, a cation exchange resin for demineralization, and an anion exchange resin for removal of anionic impurities to form a post polished organic acid, filtering the post polished organic acid to remove impurities above a predetermined threshold and concentrating the post polished organic acid to a desired concentration. | 02-03-2011 |
Patent application number | Description | Published |
20080197271 | Temperature-Compensated High Dynamic Range Optical Receiver - A light sensor having a photocurrent subsection and an interface circuit is disclosed. The photocurrent subsection includes a photodetector, an amplifier, a diode and an impedance element. The first photodetector generates a current between a first node and a power rail in response to being illuminated with light. The interface circuit generates an output signal that is related to the logarithm of the intensity of light that is incident on the photodetector. The impedance element is constructed in a manner that compensates for the thermal dependency of the impedance through the diode. Additional photocurrent subsections can be added to further reduce the thermal dependency of the output signal. | 08-21-2008 |
20090206817 | High Voltage Drive Circuit Employing Capacitive Signal Coupling and Associated Devices and Methods - According to one embodiment, there is provided a high voltage drive circuit comprising drive and sense electrodes formed substantially in a single plane. The device effects signal transfer between drive and receive circuits through the drive and sense electrodes by capacitive means, and permits high voltage devices, such as IGBTs, to be driven thereby without the use of high voltage transistors, thereby eliminating the need to use expensive fabrication processes such as SOI when manufacturing high voltage gate drive circuits and ICs. The device may be formed in a small package using, by way of example, using CMOS or other conventional low-cost semiconductor fabrication and packaging processes. | 08-20-2009 |
20120068614 | Transmitting and Receiving Digital and Analog Signals across an Isolator - Various embodiments of systems for transmitting and receiving digital and analog signals across a single isolator, solid state lighting systems, and DC/DC converter feedback regulation control systems are disclosed. At least some of the circuits, systems and methods disclosed herein may be implemented using conventional CMOS design and manufacturing techniques and processes to provide, for example, a single integrated circuit or ASIC. | 03-22-2012 |
20130264961 | Transmitting And Receiving Digital And Analog Signals Across An Isolator - Various embodiments of systems for transmitting and receiving digital and Various embodiments of systems for transmitting and receiving digital and/or analog signals across a single isolator, solid state lighting systems, or DC/DC converter feedback regulation control systems are disclosed. In one embodiment, the digital and analog signals may be modulated into a frequency modulated signal, and each pulse of the frequency modulated signal may be further encoded into a major pulse and a minor pulse. At least some of the circuits, systems and methods disclosed herein may be implemented using conventional CMOS design and manufacturing techniques and processes to provide, for example, a single integrated circuit or ASIC. | 10-10-2013 |